⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more
Company replied
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⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more
Company replied
I lost the case for my wonderful Fresh 'n Rebel headphones at the beach and was really sad. I tried contacting customer service to ask if I could buy a new case. To my surprise, Romy reassured me and... See more
Company replied
Aside from the wide variety of products, I’d like to focus solely on the service here. It’s phenomenal. The staff is very friendly, quick to address issues, and extremely accommodating. Top-notch. I’v... See more
Company replied
The audio quality is fine, but less good than I expected from $70 headphones. The headphones also feel kind of cheap. They are comfortable but feel less luxurious than expected based on the price,
Company replied
Written by the company
Linatebaan 101, 3045 AH, Rotterdam, Netherlands
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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I have reported an issue with the product, received explicit instructions for fixing it myself and received a replacement product as a result.
Am very pleased.

Reply from Fresh 'n Rebel
I would like if the app also pairs with the Fresh 'n' Rebel Twins move because I don't see the need for the app if I can't also pair with other types of the same brand .......The app isn't good if one can't pair all the types of pods and headphones produced by the company........I am requesting that this change can be made I would really appreciate 😞😞😞

Reply from Fresh 'n Rebel
Customer support were excellent and went above and beyond to resolve my issue and replace my faulty equipment. Well done

Reply from Fresh 'n Rebel
I forgot my AirPods going to the airport so I bought a pair of Fresh Rebel twins core airpods. So far so good.
But I can’t pair with them which seem to be pretty straight forward. It simply doesn’t work. Sometimes I see it twice in the Bluetooth setting but can’t pair. I tried resetting but nothing works. I paid €39,99 so that was just money out of the window.

Reply from Fresh 'n Rebel
It’s probably the best service in the world!!!!

Reply from Fresh 'n Rebel
brother i cant glaze em enough.
low price audio products with good sound quality for the price.
designs are sturdy and look good.
as somebody who has only purchased their cheapest available products over the years,
the first time i bought something i was hesitant but it doesn't matter if its headphones or a speaker, i always end up being genuinely surprised with how good the sound is, the material its made of and the responsiveness of the electronics like the touch mechanics.
i have become a genuine supporter of this company because they hooked me up when i was broke af, but im up now.
overall if you are ever in need of some cheaper alternative sounds, you now can do that without sacrificing quality. shout out to freshnrebel!

Reply from Fresh 'n Rebel
Bought clam elite headphones a couple of years ago. Amazing sound but the build quality was a bit lacking, it started getting cracks in the earmuffs allowing the inside cushioning to come out. Fresh 'n Rebel replaced it under warranty with another clam elite. This one showed the same issues after a year and this time the warranty had passed. They knew about the issues, fixed them in their new clam ace series and replaced my elite with an ace 2! I don't know many companies that do this well outside of the warranty period.
About the clam ace 2, it's even better than the elite! The sound is great right out of the box but the personal audio profile makes it gold! Handles everything from bass driven metal to classical music beautifully. The included app lets you adapt all the buttons and even shut down auto pause (not that it's necessary, works better compared to the elite).
I'm using it daily for several hours with noise cancelling on and the battery life is insane.
Thanks again Fresh 'n Rebel for the awesome fix!^^

Reply from Fresh 'n Rebel
Good products for a really good price. And really good quality!

Reply from Fresh 'n Rebel
I've had these for 6 months now. Reliable and good quality. The sound quality is brilliant. They have 30 hours of battery life and I charge them once a week. The only downside is I can't see how much battery life is left.

Reply from Fresh 'n Rebel
Great and friendly support after my device stopped charging after 1 year.

Reply from Fresh 'n Rebel
Customer service was really great!

Reply from Fresh 'n Rebel
I highly recommend this brand, since the costumer service was prompt and able to solve my question.

Reply from Fresh 'n Rebel
I lost my headphones casing and they very kindly sent me a second hand one for free. Didn't even asked for shipment fees. Clearly worth 5 stars !

Reply from Fresh 'n Rebel
The sound out of one side of the earphones stopped working after a month.
I contacted the warranty department, I didn't have the receipt but provided them with the statement. This didn't cut it so unless you buy directly from them the warranty is meaningless. They offered to replace but then, due to Brexit, they can't send me a replacement? So yes I would have to recommend avoiding this company

Reply from Fresh 'n Rebel
Quick response, friendly staff, my problem was resolved quickly.
I lost my charging box and received a free replacement.

Reply from Fresh 'n Rebel
Update as of 22.11.2025: We are extremely happy with how the customer care team solved the problem. You can definitely trust to this brand and their customer care team. They have a solution-oriented approach and they make you feel that you have chosen the right brand. Thank you one more time to the brand and the customer care team. Definitely giving a 5 star to my experience.
=================
We purchased the Fresh ’n Rebel karaoke set (with two microphones) over the weekend. Unfortunately, it didn’t power on, even after a full charge as instructed. It seems the battery might be defective.
This was our first experience with the brand, and while the design and concept are great, the initial impression wasn’t ideal. I’m hopeful that the company will respond quickly and help us with a replacement or solution. I’ll update this review once we hear back from them.

Reply from Fresh 'n Rebel
Rebels Clam Ace after one year usage:
** UPDATE ** Support of FnR has given me the solution for my annoying problem - press 3x on the right-ear-button - you get the confirmation "auto-pause disabled" this works! So an extra star!
I’ve been using the **Clam Ace** for about a year now — the sound quality is really good **when it actually works**. What’s incredibly annoying, though, is the **automatic pause feature**. This means that whenever you take off the headphones, the music automatically pauses.
However, it also pauses every time the headphones shift slightly off your ears or when you lean forward while working. In my case, that means it ends up **pausing more often than it plays**. Unfortunately, this feature **cannot be disabled**, which makes the headphones mostly unusable for me. They’re only fine if you sit completely still.
Another issue I had is that the **headband** starts to hurt quite a bit in the middle after wearing it for a longer period. I solved this by **cutting out a small section in the center of the headband**, which helped a lot.
Again, the **sound quality is excellent** for such an affordable pair of headphones, and the **ANC (Active Noise Cancelling)** works well too. But in terms of **practical usability**, it just doesn’t work for me — I wouldn’t buy another pair of headphones with this **auto-pause feature**.

Reply from Fresh 'n Rebel
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