Fresh 'n Rebel Reviews 3,406

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more

Company replied

Rated 5 out of 5 stars

I lost the case for my wonderful Fresh 'n Rebel headphones at the beach and was really sad. I tried contacting customer service to ask if I could buy a new case. To my surprise, Romy reassured me and... See more

Company replied

Rated 5 out of 5 stars

Aside from the wide variety of products, I’d like to focus solely on the service here. It’s phenomenal. The staff is very friendly, quick to address issues, and extremely accommodating. Top-notch. I’v... See more

Company replied

Rated 3 out of 5 stars

The audio quality is fine, but less good than I expected from $70 headphones. The headphones also feel kind of cheap. They are comfortable but feel less luxurious than expected based on the price,

Company replied

Company details

  1. Computer Accessories Store

About Fresh 'n Rebel

Written by the company

Fresh 'n Rebel creates mobile must-haves that people want to be seen with and really complement someone’s style.

The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.

Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

I have reported an issue with the product, received explicit instructions for fixing it myself and received a replacement product as a result.
Am very pleased.

December 12, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for your review! Great to hear the clear instructions helped and that the replacement for your Fresh ’n Rebel product made you feel well taken care of. Glad you’re pleased!

Cheers,
Fresh 'n Rebel

Rated 1 out of 5 stars

I would like if the app also pairs with…

I would like if the app also pairs with the Fresh 'n' Rebel Twins move because I don't see the need for the app if I can't also pair with other types of the same brand .......The app isn't good if one can't pair all the types of pods and headphones produced by the company........I am requesting that this change can be made I would really appreciate 😞😞😞

December 21, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Gabriel, 

Thank you for your message!
Please note that the app is not compatible with all Fresh ’n Rebel earbuds, as not all models support the same features or technical capabilities required for app integration. 
Because of these differences, pairing every type of earbud with the app is unfortunately not possible. 
That said, we appreciate you taking the time to share your feedback and suggestions with us. 

If you need any further clarification or help, feel free to contact us at helpme@freshnrebel.com

Rated 5 out of 5 stars

Customer support were excellent and…

Customer support were excellent and went above and beyond to resolve my issue and replace my faulty equipment. Well done

December 18, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Rebel,

Thanks so much for your review! Great to hear our support team went the extra mile to resolve your issue and arrange a replacement quickly.

Cheers,
Fresh 'n Rebel

Rated 1 out of 5 stars

I forgot my AirPods going to the…

I forgot my AirPods going to the airport so I bought a pair of Fresh Rebel twins core airpods. So far so good.

But I can’t pair with them which seem to be pretty straight forward. It simply doesn’t work. Sometimes I see it twice in the Bluetooth setting but can’t pair. I tried resetting but nothing works. I paid €39,99 so that was just money out of the window.

December 13, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Robert, 

We’re very sorry to hear about this, that’s certainly not the experience we want you to have.

Pairing the Twins Core should normally be straightforward, and we do have several tips and troubleshooting steps that usually resolve this issue. We’d be happy to help you get this sorted.

Could you please contact our support team at helpme@freshnrebel.com? If possible, include the device you’re using and what you’ve already tried. This will allow us to assist you more effectively :)

We hope to hear from you soon so we can help you enjoy your earbuds as intended.

Rated 5 out of 5 stars

It’s probably the best service in the…

It’s probably the best service in the world!!!!

December 11, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Rebel,

Thanks so much for the awesome review. Hearing you call our service the best in the world made our day!

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

brother i cant glaze em enough

brother i cant glaze em enough.
low price audio products with good sound quality for the price.
designs are sturdy and look good.

as somebody who has only purchased their cheapest available products over the years,
the first time i bought something i was hesitant but it doesn't matter if its headphones or a speaker, i always end up being genuinely surprised with how good the sound is, the material its made of and the responsiveness of the electronics like the touch mechanics.
i have become a genuine supporter of this company because they hooked me up when i was broke af, but im up now.

overall if you are ever in need of some cheaper alternative sounds, you now can do that without sacrificing quality. shout out to freshnrebel!

December 9, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for the love and your awesome review! Great to hear you’re impressed by the sound and sturdy design, from headphones to speakers, and that the touch controls feel responsive. We really appreciate your support and shout out.

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

Great products and aftersales!

Bought clam elite headphones a couple of years ago. Amazing sound but the build quality was a bit lacking, it started getting cracks in the earmuffs allowing the inside cushioning to come out. Fresh 'n Rebel replaced it under warranty with another clam elite. This one showed the same issues after a year and this time the warranty had passed. They knew about the issues, fixed them in their new clam ace series and replaced my elite with an ace 2! I don't know many companies that do this well outside of the warranty period.

About the clam ace 2, it's even better than the elite! The sound is great right out of the box but the personal audio profile makes it gold! Handles everything from bass driven metal to classical music beautifully. The included app lets you adapt all the buttons and even shut down auto pause (not that it's necessary, works better compared to the elite).

I'm using it daily for several hours with noise cancelling on and the battery life is insane.

Thanks again Fresh 'n Rebel for the awesome fix!^^

October 25, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Rebel,

Thanks a lot for your review! We’re glad our team could get you sorted with a new pair and that you’re loving the sound, the personal audio profile and the amazing battery life with noise cancelling for your daily listening from metal to classical. Enjoy the music!

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

Good products for a really good price

Good products for a really good price. And really good quality!

November 29, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for your review! Awesome to hear you get top quality for a really good price. Enjoy your Fresh 'n Rebel product!

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

I've had these for 6 months now

I've had these for 6 months now. Reliable and good quality. The sound quality is brilliant. They have 30 hours of battery life and I charge them once a week. The only downside is I can't see how much battery life is left.

November 27, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for your review! Awesome to hear you have enjoyed the brilliant sound and week long battery life over the past 6 months. If you ever want tips on checking battery status, our team is here to help.

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

Great and friendly support after my…

Great and friendly support after my device stopped charging after 1 year.

June 11, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for your review! Great to hear our team could help when your Fresh 'n Rebel product stopped charging after a year.

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

I highly recommend this brand

I highly recommend this brand, since the costumer service was prompt and able to solve my question.

November 20, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for your review and recommendation! Great to hear our customer service was prompt and could answer your question.

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

Great customer service!

I lost my headphones casing and they very kindly sent me a second hand one for free. Didn't even asked for shipment fees. Clearly worth 5 stars !

November 12, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for the 5 stars and your kind words! Sorry you lost your case, but we’re glad our team could help with a free replacement so quickly.

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

It was easy...

It was easy...

November 8, 2025
Unprompted review
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Reply from Fresh 'n Rebel

Hi Rebel,

Awesome to hear it was easy on freshnrebel.com. Thanks for taking the time to leave your review!

Cheers,
Fresh 'n Rebel

Rated 1 out of 5 stars

Meaningless warranty

The sound out of one side of the earphones stopped working after a month.
I contacted the warranty department, I didn't have the receipt but provided them with the statement. This didn't cut it so unless you buy directly from them the warranty is meaningless. They offered to replace but then, due to Brexit, they can't send me a replacement? So yes I would have to recommend avoiding this company

August 14, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Bob,

Thanks for your review.
Unfortunately to be able to help you with your warranty we need an invoice/ receipt.
We are sorry for the inconvenience!

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

Quick response

Quick response, friendly staff, my problem was resolved quickly.
I lost my charging box and received a free replacement.

October 21, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Rebel,

Thanks for your review! We’re sorry you lost your charging case, but happy our team responded quickly and arranged a free replacement. Enjoy your earbuds!

Cheers,
Fresh 'n Rebel

Rated 5 out of 5 stars

Very positive experience and fast solution with the Karaoke Set which didn’t power on

Update as of 22.11.2025: We are extremely happy with how the customer care team solved the problem. You can definitely trust to this brand and their customer care team. They have a solution-oriented approach and they make you feel that you have chosen the right brand. Thank you one more time to the brand and the customer care team. Definitely giving a 5 star to my experience.
=================
We purchased the Fresh ’n Rebel karaoke set (with two microphones) over the weekend. Unfortunately, it didn’t power on, even after a full charge as instructed. It seems the battery might be defective.
This was our first experience with the brand, and while the design and concept are great, the initial impression wasn’t ideal. I’m hopeful that the company will respond quickly and help us with a replacement or solution. I’ll update this review once we hear back from them.

October 27, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Rebel,

Thanks a lot for your review and kind words. Great to hear our customer care team quickly sorted things out with your karaoke set and that you feel confident in the brand. Enjoy the music with those two microphones!

Cheers,
Fresh 'n Rebel

Rated 4 out of 5 stars

Rebels Clam Ace after one year usage:

Rebels Clam Ace after one year usage:
** UPDATE ** Support of FnR has given me the solution for my annoying problem - press 3x on the right-ear-button - you get the confirmation "auto-pause disabled" this works! So an extra star!

I’ve been using the **Clam Ace** for about a year now — the sound quality is really good **when it actually works**. What’s incredibly annoying, though, is the **automatic pause feature**. This means that whenever you take off the headphones, the music automatically pauses.

However, it also pauses every time the headphones shift slightly off your ears or when you lean forward while working. In my case, that means it ends up **pausing more often than it plays**. Unfortunately, this feature **cannot be disabled**, which makes the headphones mostly unusable for me. They’re only fine if you sit completely still.

Another issue I had is that the **headband** starts to hurt quite a bit in the middle after wearing it for a longer period. I solved this by **cutting out a small section in the center of the headband**, which helped a lot.

Again, the **sound quality is excellent** for such an affordable pair of headphones, and the **ANC (Active Noise Cancelling)** works well too. But in terms of **practical usability**, it just doesn’t work for me — I wouldn’t buy another pair of headphones with this **auto-pause feature**.

October 25, 2025
Unprompted review
Fresh 'n Rebel logo

Reply from Fresh 'n Rebel

Hi Menno, 

Thank you for your review and we are sorry to hear that!

The Auto Pause feature is designed to stop the music automatically when the headphones are removed, but in some cases, small or unexpected movements can also trigger it. That’s of course not how it should work, and we completely understand how frustrating that must be.

We actually have a tip that might help, you can disable the on-ear sensors (Auto Pause) by pressing the right earcup three times in a row. The sensors will then be turned off. To enable them again, simply press the right earcup three times once more.

We’re also sorry to hear about the discomfort from the headband. We haven’t received similar feedback before, but sometimes slightly expanding or adjusting the headband can help relieve the pressure point and improve comfort.

We really appreciate your feedback, it helps us improve our products further. If you’d like, please reach out to us at helpme@freshnrebel.com, so we can look into this together and make sure you can fully enjoy your music again.

Cheers, 
Fresh n' Rebel Support

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