⭐⭐⭐⭐⭐ Excellent customer service! I had a problem with my earbuds, and after contacting support, they quickly helped me and arranged a replacement. I didn’t even have to return the old pair. The c... See more
Company replied
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See what reviewers are saying
I lost the case for my wonderful Fresh 'n Rebel headphones at the beach and was really sad. I tried contacting customer service to ask if I could buy a new case. To my surprise, Romy reassured me and... See more
Company replied
Aside from the wide variety of products, I’d like to focus solely on the service here. It’s phenomenal. The staff is very friendly, quick to address issues, and extremely accommodating. Top-notch. I’v... See more
Company replied
The audio quality is fine, but less good than I expected from $70 headphones. The headphones also feel kind of cheap. They are comfortable but feel less luxurious than expected based on the price,
Company replied
Company details
About Fresh 'n Rebel
Written by the company
Fresh 'n Rebel creates mobile must-haves that people want to be seen with and really complement someone’s style.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
The brand was born in Rotterdam and is still based in this creative and raw soul of the Netherlands. Their urban designs are made for those who dare to go for the unknown and want to surround themselves with good quality and the finest details.
Fresh ‘n Rebel offers over-, on- and in-ear headphones, True Wireless earbuds, waterproof Bluetooth speakers, (wireless) chargers, powerbanks and matching cables.
Contact info
Linatebaan 101, 3045 AH, Rotterdam, Netherlands
- helpme@freshnrebel.com
- freshnrebel.com
4.6
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Perfekt
My problem was solved super quickly and a replacement delivery was arranged The delivery was super fast so I could start listening again straight away The support itself is excellent and completely probpemlo The products themselves are also extremely good. I now have small headphones for on the go and large headphones for at home, and I'm extremely satisfied.I must say I first heard about the brand thanks to the Action store And I bought the first ones there because they looked very valuable. Then Then I came up with the idea to google the brand and came across their homepage And I was extremely surprised. Of course, I immediately ordered the Clam Ace. And the Clam Twins, and I'm extremely satisfied! I can recommend it to everyone.
October 25, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear our team solved your issue so quickly and arranged a fast replacement so you could get back to listening right away. Love that you are enjoying your earbuds on the go and your headphones at home, and thanks for the recommendation.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review and the recommendation. Love hearing you call us the best.
Cheers,
Fresh 'n Rebel
Top-notch customer service
Top-notch customer service! They even actively addressed my problem. If only it always worked like this! 5 stars are well deserved.
October 22, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review and kind words! Great to hear our team actively took care of your issue and that the service was top notch.
Cheers,
Fresh 'n Rebel
The support made our day with their…
The support made our day with their helpful attitude and excellent service.
October 22, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear our support made your day with their helpful attitude and excellent service.
Cheers,
Fresh 'n Rebel
Thank you for your kind and excellent…
Thank you for your kind and excellent support. I believe everything has been resolved well.
October 21, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review and kind words about our support. Great to hear everything is resolved and you are all set.
Cheers,
Fresh 'n Rebel
Super quick email response and…
Super quick email response and extremely fast action from Fresh & Rebel — I’m very satisfied!
October 17, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Great to hear our emails were quick and we could take action fast. Glad you’re very satisfied.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Rebel,
Bedankt voor je review! Fijn om te horen dat je onze service als super ervaart.
Groetjes,
Fresh 'n Rebel
The Fresh' Rebel staff was very kind and professional
The Fresh' Rebel staff was very attentive to my problem. They were kind and understanding. I had a battery problem on my earbuds and they didn't hesitate to offer me a suitable solution. Thank you again. I highly recommend them.
October 17, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear our team was attentive and offered a suitable solution for the battery issue on your earbuds. We really appreciate your recommendation.
Cheers,
Fresh 'n Rebel
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your 5 star review! So glad to hear our customer service made a great impression. We appreciate you taking the time to share it.
Cheers,
Fresh 'n Rebel
Nice pre-sales support
Very fast and profound feedback to my pre-sales question. They were not trying to make “the quick buck”, rather informing me and offering me different options.
October 14, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Great to hear our team replied fast and gave you clear options without any pressure. If you need anything else before buying, we are here to help.
Cheers,
Fresh 'n Rebel
Outstanding quality
Outstanding product and fasts delivered. I am happy with my purchase ☺️ 💓
October 9, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Awesome to hear your order arrived quickly and that you’re happy with your Fresh 'n Rebel product.
Cheers,
Fresh 'n Rebel
The worst earbuds ever made
I bought the Fresh ‘n Rebel Twins Elite, and I honestly don’t know how something this bad made it past testing.
The music pauses every time you slightly move your head: the “auto-pause” can’t be disabled apparently, so your playlist becomes a stuttering mess.
And to make things worse, they use a physical click button.
So every time you try to skip a song, you have to jam the earbud straight into your skull. The in-ear fit literally punches your eardrum because the click is stiff as hell — but sure, the auto-pause still triggers if you breathe wrong.
Calls? Completely useless. The mic picks up everything: cars, wind, people talking nearby. The other person hears the whole street while you sound like you’re calling from inside a hurricane. If there’s even a light breeze, it’s game over.
For the price, these are worth absolutely nothing.
They look decent, but functionally they’re a disaster: a product designed to make you hate music, calls, and life itself.
Avoid them like the plague. Never again, Fresh ‘n Rebel.
October 13, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Alessio,
We’re really sorry to hear about your experience with the Twins Elite, that’s absolutely not what we want for our customers.
The auto-pause feature can sometimes react to unexpected or strong movements, especially if the earbuds don’t fit snugly. We recommend trying another size from the included ear tips to get a tighter fit, this often helps the sensors work more accurately and prevents the music from pausing unexpectedly.
The button controls are designed for reliability, but they shouldn’t feel uncomfortable to use. Could you please reach out to us at helpme@freshnrebel.com, we’d love to take a closer look and help you find a fitting solution.
Cheers,
Fresh n' Rebel Support
New product when old one broke
After 1 month, an earpiece suddenly stopped working. I send the customer support an email and they helped me. The earpiece couldnt be fixed and they send me a brand new one. Even the upgraded version, i had the twins 3+, now i got the twins blaze for free. The customer support was very helpful and kind. Now i get to enjoy my new earpieces. Big thanks to Fresh & Rebel
October 1, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear our support team could sort it out and send you a brand new pair of earbuds. Enjoy your new earbuds!
Cheers,
Fresh 'n Rebel
Another Awesome Product!!
I LOVE THIS BRAND! I bought the new Fresh ’n Rebel 3AHP500 headphones and, honestly, I expected low quality. THESE ARE AWESOME! The bass hits like a truck while keeping clear mids and highs. ANC works really well too! They’re super comfortable and sound incredible!!
October 10, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for the awesome review! Thrilled to hear your headphones deliver deep bass with clear mids and highs, and that ANC and comfort are spot on. Enjoy the music!
Cheers,
Fresh 'n Rebel
Effective and fast customer service
Thanks to Aniek and Rayon for taking care of my review and resolving it within two days. I truly appreciate how kindly they provided tips and solutions for my headphones; their support was really helpful!
This experience gives me a sense of trust in the brand, products, and customer service.
Thank you so much.
October 7, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks a lot for your review! Great to hear Aniek and Rayon got everything sorted within two days and that the tips for your headphones helped. Thanks for trusting our brand and support team.
Cheers,
Fresh 'n Rebel
earbuds
I had a technical issue with earbuds and it was swiftly resolved to my satisfaction. The support team and feedback from customer service was very good.
September 23, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Great to hear we could fix the issue with your earbuds quickly and that our support and feedback were very helpful.
Cheers,
Fresh 'n Rebel
Quick answers, great resolution
Fresh 'n Rebel came with a really great and very quick solution for a problem with my old headphones. Very friendly staff in the customer helpdesk. I recommend!
October 2, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review and recommendation! Great to hear you got quick answers and a fast solution for your Fresh 'n Rebel product, and that our helpdesk felt friendly.
Cheers,
Fresh 'n Rebel
My Twins Fuse earbud case broke
My Twins Fuse earbud case broke, and customer support sent a recycled replacement case at no cost. It arrived quickly and works perfectly — fantastic recycling initiative. The earbuds themselves sound great (clear highs, solid bass, stable connection).
It’s a very good brand — I already owned another product from them and it’s always been excellent.
October 1, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review and for choosing us again. Glad our team could send a recycled replacement case at no cost, and that it arrived quickly and works perfectly. Great to hear your earbuds sound clear with solid bass and a stable connection.
Cheers,
Fresh 'n Rebel
Really good support service (and team).
Really good support service (and team).
September 29, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Great to hear you had such a good experience with our support team.
Cheers,
Fresh 'n Rebel
The support team responded very quickly…
The support team responded very quickly and solved the problem right away. I had asked for a spare part.
September 29, 2025
Unprompted review
Reply from Fresh 'n Rebel
Hi Rebel,
Thanks for your review! Glad our support team got back to you quickly and sorted your spare part right away.
Cheers,
Fresh 'n Rebel
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