Freshpet Reviews 870

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and show improved health, including shinier coats and better digestion. Many appreciate the convenience of the delivery service and the ease of ordering, often highlighting the excellent packaging that keeps the food fresh. However, some customers expressed concerns regarding pricing, particularly after initial discounts. A few also mentioned issues with delivery, such as lost orders or packages left in unsuitable conditions.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently report that their pets love the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the food's fresh,... See more

Delivery service

Clients share positive opinions on delivery service, often praising its convenience, speed, and packaging.... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process extremely easy, with... See more

Price

Reviewers highlight ambiguous aspects of price. While some consumers appreciate the reasonable pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

After her puppy dry food, we thought the Farmers food sounded healthier and delivered to us was great idea! But Demi would only eat one meal a day and not even finish it so seeing you now also have ho... See more

Company replied

Rated 5 out of 5 stars

Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but... See more

Company replied

Rated 5 out of 5 stars

My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a... See more

Company replied

Rated 5 out of 5 stars

We’re all very happy with freshpet food & I’ve just found the two small dog packs at the back of the fridge which they will be trying tomorrow. Getting near the end of the ones we have I’ll be orderin... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Sometimes he gets sick of it

Sometimes he gets sick of it, and I have to mix in some chicken. I wish I could find a food that he would consistently eat that is easy to scoop like FreshPet.

April 16, 2026
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Reply from Freshpet

Hi Kathleen, we appreciate you sharing your feedback with us! Freshpet Delivery offers several recipes with chicken that your pup can try, including our Multiprotein, Beef & Chicken, Shredded Chicken and Chicken & Turkey recipe. Please know a member of our team will be reaching out soon to help with your next menu selection. Thanks for being part of the Freshpet family. 🐾💚

Rated 5 out of 5 stars

He loves the food so much

He loves the food so much. He’s become very active and has a nice shiny coat.

April 13, 2026
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Reply from Freshpet

Hi Debbie, we love hearing that your pup is doing well and feeling his best. Thanks for the 5 stars! 🐶💚

Rated 5 out of 5 stars

Made both my dogs more playful too!

When Freshpet first came out in the stores I tried it with my dogs and they really liked it. Then we moved across country and it wasn’t very easy or convenient to get, so I tried many different kinds of food with my dogs over the years. My mini golden doodle started having all kinds of growth bump things showing up everywhere that she just kept licking until they would bleed and then lick them some more! It drove her and me crazy! She had also gotten really thin, you could feel her ribs like she was malnourished even though she was always eating! I brought her to the vet and they surgically removed 5 spots ( the worst ones because he didn’t want to do more than that at once) my vet actually recommended freshpet as well made and more affordable than other options. So I went back to the freshpet because I knew they already liked it and I would see it more now. I also heard of many dogs being allergic to chicken so I decided to go with the beef. The other spots she had actually started to fade away! I was so happy I thought I figured out that it was just the food she was eating! So I figured I would give her chicken again because I couldn’t always find the beef. Gradually her spots started getting worse and bugging her again she I went back to the no chicken diet. After a couple times of not being able to find the beef after stopping at 3 different stores I started looking at different options again and I came across the freshpet delivery plan. That has been a game changer! I don’t have to worry about running out of what I need and trying to find it in stock somewhere. It’s only been about 6 weeks of the freshpet delivery service but I started with the freshpet brand again about 7 months ago. After I switched over to no chicken her spots have started fading away again! My dogs are 11 and 9 years old and they are playing like puppies again together! They always know when it’s time to eat and they will come and let me know they want to eat if and I’m not moving! While I’m getting it dished up my mini golden doodle jumps on her hind legs in excitement until I set the bowl on the floor!! They both love it and I won’t switch what is working good again!!

April 19, 2026
Unprompted review
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Reply from Freshpet

Hi Tarla, we're so happy your dogs are loving Freshpet. Thanks for letting us be part of your pups' routine, we're here for the cuddles, the zoomies, and all the healthy meals to come! Thanks for the 5-stars. 🐾💚

Rated 5 out of 5 stars

SHE IS FINALY EATING HEALTHY

SHE IS FINALY EATING HEALTHY

April 18, 2026
Unprompted review
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Reply from Freshpet

Hi Earl, hearing that your pup is enjoying our recipes makes us so happy. We appreciate you trusting us at mealtime. 🐶💚

Rated 1 out of 5 stars

NEW CUSTOMER DISGUSTED

UPDATE TO YOUR RESPONSE U SENT REPLACEMENT NEVER RECIEVED ONTIME TOLD US TO BIN THE MEAT AS NOW NO GOOD FOR CONSUMPTION, X3 THIS HAPPENED AND MY DAD HAS NOT BEEN REFUNDED HIS £100

New customer, recommended by my dad whom also recommended my brother.
But thanks to dpd deliveries and fresh pets not acknowledging the mess up with several deliveries, we are now told they won't help resulting in my dad loosing £100 which he spent on 2 boxes of fresh pets food.
Such a shame as out pets loved their food but given fact they lost deliveries or left them in vans over night we were not prepared to give that food to our dogs as could make them poorly. Please be careful and mindful that if your deliveries get messed up or your icepack isnt fully ice its either lost or been on a van too long don't let them do same to you!!!

April 17, 2026
Unprompted review
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Reply from Freshpet

Hi there, we’re sorry for your experience and understand your concerns. As shared in our direct conversation, our team has reviewed your case and processed a replacement for your order. We appreciate you bringing this to our attention and the chance to make it right. If there’s anything else we can help with, please feel free to reach out.

Rated 5 out of 5 stars

Dogs love it

Dogs love it! Real food and it actually looks like it.

April 17, 2026
Unprompted review
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Reply from Freshpet

Hi Lelia, we're thrilled that your pups are loving our recipes. We appreciate you trusting us at mealtime. 🐶💚

Rated 4 out of 5 stars

it was great

April 17, 2026
Unprompted review
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Reply from Freshpet

Hi Stephanie, we appreciate your feedback. Thanks for being the best part of the Freshpet pack!🐶💚

Rated 1 out of 5 stars

Left package in sun food was out in…

Left package in sun food was out in area for two days before found.

April 12, 2026
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Reply from Freshpet

Hi Deborah, we're sorry to hear this happened. We have escalated your inquiry, and a member of our team has reached out via email. Please check your inbox and spam folder for an email from them. Feel free to let us know if there's anything else we can do to assist. -Sophie

Rated 2 out of 5 stars

My 10 month old boxer/pitbull mix…

My 10 month old boxer/pitbull mix refuses to eat it. He used to love his breakfast when I gave him his grain free kibble then I started mixing it with the FARMERS dog and he ate that - but slowly - and when I transitioned him to fresh pet - Well, he just lets it sit there half the day until he’s starving. I’m so disappointed. I don’t understand why he’s not interested except maybe it has more vegetables in it than meat? Also, please note that I followed the directions over two weeks and mixed the food slowly with the old food - I did do all of the things in the company's response so please don’t respond and act as if I did not follow directions. I totally did.

April 11, 2026
Unprompted review
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Reply from Freshpet

Hi Jami, thanks for reaching out. We’re sorry to hear your pup didn’t enjoy our Freshpet Delivery recipes. Every dog has their own taste preferences, and sometimes a change in texture, aroma, or ingredients can take some getting used to. If you’d like to try again, we recommend transitioning slowly over 7–10 days by mixing a small amount of Freshpet with his current food and gradually increasing the Freshpet portion. We also offer a variety of recipes with different proteins and vegetables across our other brands like Vital and Homestyle Creations that may be a better fit for him. Please visit freshpet.com to explore other options. Hope this helps!

Rated 5 out of 5 stars

Easy and quick!

Set up was easy. Shipping is on time.

March 19, 2026
Unprompted review
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Reply from Freshpet

Hi Carol, we’re so glad setting up delivery was smooth and stress free. Thanks for the 5-stars.💚🐾

Rated 4 out of 5 stars

My dog really loves this food

My dog really loves this food. However, recently one of the types of food, the shredded chicken recipe, has changed. It is in bigger pieces and has liquid in the bag that I have to drain out. She is reluctant to eat this one type but loves all the rest.

April 16, 2026
Unprompted review
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Reply from Freshpet

Hi Patricia, thanks for reaching out. We’d like to look into this further for you. To help us do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. 🐾💚

Rated 5 out of 5 stars

My chihuahua loves this food

My chihuahua loves this food and it is so easy to serve.

April 16, 2026
Unprompted review
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Reply from Freshpet

Hi Kim, we're so happy your pup is loving Freshpet. Our mission is to make mealtime simple and healthy for the dog you love. Thanks for the 5-stars.💚🐾

Rated 5 out of 5 stars

We are thrilled

We are thrilled. We’ve been through Ollie, The Farmers Dog and Just for Dogs. Our picky labradoodle wouldn’t eat any of them without major doctoring. Plus, they were messy to deal with.

He loves Fresh Pet. So strange. He gobbles it right down with no hesitation. The bags are so simple too.

April 15, 2026
Unprompted review
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Reply from Freshpet

Hi Glen, thanks so much for the 5 stars! We’re so glad our recipes passed the picky pup test, reviews like yours make our day pawsome. 🐾💚

Rated 5 out of 5 stars

My dogs are healthier and happier

My dogs are healthier and happier. They love the food! My Boston terrier used to be swollen and out of breathe always, she now is leaner and in good shape. Both their coats are shiny and noticeably healthier

April 9, 2026
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Reply from Freshpet

Hi Angela, we’re so happy to hear your dogs are loving our recipes and that you’re seeing positive changes in their health. Thanks for sharing the love and for the 5‑star review 💚🐾

Rated 4 out of 5 stars

It was a very easy transition from his…

It was a very easy transition from his former food, Primal freeze dried. So far he’s loved the chicken, turkey and the beef, turkey, lamb recipes. But the shredded chicken is not as well received. I think the dark meat chicken is the reason.i add some white meat chicken and broccoli and it helps.

April 13, 2026
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Reply from Freshpet

Hi Rana, we're thrilled to hear that your pup loves our meals and that transitioning has been easy. Thank you for sharing your feedback and for being the best part of the Freshpet pack!🐶💚

Rated 5 out of 5 stars

Barney just loves it...

Barney just loves it...

Have tried many different brands but I love the taster boxes as this gives him variety. His coat is shiny, digestion is better will be buying again

April 13, 2026
Unprompted review
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Reply from Freshpet

Hi Joanne, we’re so happy to hear Barney is loving our recipes and that you’re seeing positive changes in his health. Thanks for sharing the love and for the 5‑star review 💚🐾

Rated 5 out of 5 stars

Koda loves his fresh food and his…

Koda loves his fresh food and his gastritis is improving. We ran into a snag with delivery but customer service was very responsive and worked it out. They are very easy to work with.

April 8, 2026
Unprompted review
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Reply from Freshpet

Hi Rebecca, thank you for the 5-star review! We’re so happy to hear that Koda loves Freshpet and that you had a great experience with our Care Team. You’ve got our whole pack smiling. 🐶🐾

Rated 5 out of 5 stars

Coat is really shiny

Coat is really shiny

April 6, 2026
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Reply from Freshpet

Hi Mark, we’re thrilled to hear you’re seeing improvements in your pup's coat. Thanks for the 5 stars! 💚

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