Freshskin Beauty Ltd. Reviews 

2,824
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of the products, including essential oils and skincare gels, noting their effectiveness and natural properties. Many people appreciate the efficient ordering process, secure packaging, and prompt delivery services, often receiving items quickly and in good condition. The company's website is frequently highlighted as easy to navigate, contributing to a smooth overall shopping experience. However, some customers also noted receiving products that did not match descriptions, such as oils with incorrect scents or colors, or items that appeared to be old or gone off. Additionally, a few people experienced issues with delivery, including parcels left at incorrect addresses or missing items, and reported difficulties with communication when trying to resolve these problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality, value, and range, with many praising... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt arrival of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as prompt, efficient, and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more

Rated 5 out of 5 stars

First time ordering from Freshskin Beauty after a recommendation from a lady who uses their products for her own natural skin care range. I am really happy with the quality & price of the lavender es... See more

Rated 5 out of 5 stars

Had some questions to ask about a product on their website so I emailed them and received quick replies (I was surprised as its a Sunday so wasn't expecting a reply till Monday to Tuesday) Paul was... See more

Rated 5 out of 5 stars

Very happy with all the oils I ordered.All good value, packed carefully and posted promptly. Particularly pleased with rose oil as despite it being a fragrance rather than an essential oil, has a love... See more


Company details

  1. Aromatherapy Supply Store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, Fragrances and Aroma Supplier
  4. Massage Supply Store

About Freshskin Beauty Ltd.

Written by the company

Since 2010, Freshskin Beauty have been supplying premium natural health and beauty products to individuals, hobbyists and wholesale customers who seek the best essential oils at cheap prices.

From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.

We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.

From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.

As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.

We now stock over 200 essential oils, fragrance oils and carrier oils as well as beautiful hand-made soaps, moisturisers and body lotions.

As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.

Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.

Thanks for dropping by.

The Freshskin Beauty team.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(2,824)

174 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic price and free delivery for…

Fantastic price and free delivery for an amazing product. Iwas concerned about how it would absorb into my skin. My concerns were unnecessary as it turned out. Maybe it was my really dry skin, but it was absorbed in one go, leaving no greasy film, just a nice soft feeling. And thumbs up for the bio and raw quality

April 27, 2026
Rated 5 out of 5 stars

First time ordering from Freshskin Beauty and very pleased with quality, price & delivery

First time ordering from Freshskin Beauty after a recommendation from a lady who uses their products for her own natural skin care range. I am really happy with the quality & price of the lavender essential oil I ordered and it was delivered quickly and packaged well to avoid damage in transit. I shall be ordering other items from them in due course and pleased to be supporting a business based not far from me.

April 25, 2026
Rated 1 out of 5 stars

Fake

Ordered argan oil having researched in advance, and confirmed the colour of Freshskin's argan oil on their website product images. What actually arrived is a pale yellow, closer in colour to supermarket sunflower oil.

March 12, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Hi Lucy this Oil is not fake, Production Differences: Even within pure batches, colour can fluctuate based on the quality of the nuts and the specific extraction method used.
Filtration: Thorough mechanical filtration used to remove sediment can result in a clearer, lighter-coloured oil.
Cosmetic vs. Culinary: Cosmetic argan oil (made from unroasted kernels) is naturally much lighter than the copper-toned culinary version (made from roasted kernels)

Rated 5 out of 5 stars

I make orders for few years from this…

I make orders for few years from this company however my last order came without two products cuz of the damage of box. I emailed them and they sort it out.
I suggest from now one to put the products in a bag then in box. Maybe that's way they will never get lose.

April 18, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Many thanks for you review.

Rated 5 out of 5 stars

The product is true to description

The product is true to description.

I ordered the Raw Unrefined Organic Coca Butter for skin and hair which was dispatched and received pretty swiftly -

This cocoa butter is solid! with a delicate natural sweet chocolate scent.

Management; product needs to be heated gently for a softer butter texture. If you prefer oil? simply just heat the product for longer/higher temp!

Love this product, I use the cocoa butter solely on my skin and it looks and feels great very absorbent to and as stated above can be used on hair.

I highly recommend and will of course order again.

Thank you FRESH SKIN BEAUTY!

March 25, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Many thanks for you review.

Rated 1 out of 5 stars

Do not use this shambles of a company!

Do not use this shambles of a company!

My first & last experience using them, has been absolutely shocking.

Zero customer service, extremely unhelpful & ignorant whilst trying to rectify their blatant incompetence, when trying to rectify a very simple delivery issue that needed resolving, they just wanted to pass the buck!

My bad really for not reading the reviews for this joke company, had I done so, I would NEVER have ordered from them!

Score = Minus 100 out of 10, use them at your peril!

April 10, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Hi we use DPD and Royal Mail as we believe these are the 2 best UK delivery options, Please remember it is your responsibility to provide the correct delivery address when ordering and once it has left we can not amend the address.

Rated 5 out of 5 stars

Quick delivery

Quick delivery all products arrived in good condition.i love your products

March 28, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Great company

I've been buying oils from fresh skin for years and never had any problems, the items ordered are always top quality and most important is that they use royal mail to deliver so your goods arrive within a couple of days (not like some cheap couriers who take weeks to deliver) . I don't think you will get this quality cheaper anywhere else.

March 26, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Great customer service

Had an item missing from original order, but this was rectified very quickly and all item arrived as specified.

March 25, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Always a speedy delivery

Always a speedy delivery. Have been using this company a while for my wax and they're the cheapest I can find and also free delivery... it's what keeps me coming back ❤️ Thank you for always delivering a fantastic service

March 25, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Aloe Vera Gel

Great quality gel, absorbs quickly, healed dry patches, leaves skin feeling soft. Previously bought 99% Aloe Vera gel from other brands but finding this Freshskin gel to be far better. Fast delivery.

March 28, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Good quality oils

Good quality oils, quick delivery and well packed

March 30, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

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