Freshskin Beauty Ltd. Reviews 

2,824
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of the products, including essential oils and skincare gels, noting their effectiveness and natural properties. Many people appreciate the efficient ordering process, secure packaging, and prompt delivery services, often receiving items quickly and in good condition. The company's website is frequently highlighted as easy to navigate, contributing to a smooth overall shopping experience. However, some customers also noted receiving products that did not match descriptions, such as oils with incorrect scents or colors, or items that appeared to be old or gone off. Additionally, a few people experienced issues with delivery, including parcels left at incorrect addresses or missing items, and reported difficulties with communication when trying to resolve these problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality, value, and range, with many praising... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt arrival of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as prompt, efficient, and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more

Rated 5 out of 5 stars

First time ordering from Freshskin Beauty after a recommendation from a lady who uses their products for her own natural skin care range. I am really happy with the quality & price of the lavender es... See more

Rated 5 out of 5 stars

Had some questions to ask about a product on their website so I emailed them and received quick replies (I was surprised as its a Sunday so wasn't expecting a reply till Monday to Tuesday) Paul was... See more

Rated 5 out of 5 stars

Very happy with all the oils I ordered.All good value, packed carefully and posted promptly. Particularly pleased with rose oil as despite it being a fragrance rather than an essential oil, has a love... See more


Company details

  1. Aromatherapy Supply Store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, Fragrances and Aroma Supplier
  4. Massage Supply Store

About Freshskin Beauty Ltd.

Written by the company

Since 2010, Freshskin Beauty have been supplying premium natural health and beauty products to individuals, hobbyists and wholesale customers who seek the best essential oils at cheap prices.

From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.

We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.

From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.

As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.

We now stock over 200 essential oils, fragrance oils and carrier oils as well as beautiful hand-made soaps, moisturisers and body lotions.

As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.

Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.

Thanks for dropping by.

The Freshskin Beauty team.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(2,824)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection of products.

The website has a great selection of products to choose from and my order is always shipped and delivered quickly. Items are always packaged with care.

March 30, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Always reliable

Always reliable, good quality products from Freshskin. The Minoi oil is clean, gentle and a godsend, frankly. I have purchased this from Freshskin several times. The quality is excellent.

March 30, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Great product

Great product, easy to order, great price quick delivery. Thank you 😊

March 30, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 1 out of 5 stars

Still awaiting product after two weeks.

Still awaiting product after two weeks.

April 5, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Order was placed 28/03/26 at 10:24 it is still within the delivery timescale paid for on the free delivery service - perhaps due to the Easter bank holiday the mail is slower at this time of year..

Rated 5 out of 5 stars

good shopping experience

A wide variety of products to choose from, ordering is easy and delivery is quick

February 25, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

nice

I don't know what to write

February 27, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Love this company

I’ve used fresh skin cosmetics for a long time, especially for their amazing arnica gel 😍. I also use it for some oils too as they are great quality and value. They are always delivered quickly and with no excess packaging! Have recommended to lots of others too!

February 27, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

A trustworthy business …

There are suppliers of essential oils which are somewhat economic with the truth about purity.

So it is refreshing to find this company is, in this regard, absolutely “pure”

February 26, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

everything about seller was goog

Web site good, item delivered fast and in good condition. Price of item was also fair. Would definitely buy from seller again.

February 23, 2026
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for leaving us a great review !

Rated 5 out of 5 stars

I just wanted to leave a quick review

I just wanted to leave a quick review. I started using Freshskin during my maternity leave in 2022 when I began learning how to make my own DIY skincare and haircare products. I’ve been using their products ever since, and the experience has been amazing. The quality has been consistent, and my whole family benefits from what I create. Our skin has truly been well looked after.

February 28, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for leaving us a great review !

Rated 1 out of 5 stars

No customer service. No response.

I notice from another review Freshskin say the negative was because they hadn't responded to the email within hours. (Brush-off.) I had a postage problem with an order before xmas. I contacted Freshskin,(It's legally their duty to sort that out.) and got no response. However, finally the items did arrive. I never did get a reply. That was an order on ebay. Last week I ordered directly from their website. Coal Tar fragrance oil. It isn't Coal Tar. It smells like some kind of caramel. I know this because a few months before I bought a 10ml bottle and that was correct. I contacted Freshskin about this about 3/4 days ago, and no response as yet. I have spent a lot of money over a few years with them, but now with clearly no customer service when things do go wrong I find I have to look elsewhere. If I get a reasonable response to my review I will happily edit it.

Edition to below comment. Personal saying 'love' to leave negative comments, not professional. And they don't address the ebay purchase back before xmas. Funny that?

Please note: They have now edited their first response. I contacted them before the items were finally delivered. It is the legal responsibility of any company to contact their courier. It is the companies legal duty to ensure items purchased arrive and in good time. Royal Mail say to contact the company (Seller) in the event of a problem on their website. Please also note that I have kept correspondence on both orders and then can prove all I have said is correct.

February 25, 2026
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Marcus your email has been received and is being responded to - patience is key as the email arrived just over 24 hours ago ! I see from your profile you like to leave companies negative reviews we are all human and try our best.
In regards to an eBay purchase as stated it was received so there was no need for a response we do not operate the Royal Mail so cant comment why they might of delivered slightly late.

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