Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Aromatherapy Supply Store
- Cosmetics and Perfumes Supplier
- Flavours, Fragrances and Aroma Supplier
- Massage Supply Store
About Freshskin Beauty Ltd.
Written by the company
From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.
We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.
From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.
As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.
We now stock over 200 essential oils, fragrance oils and carrier oils as well as beautiful hand-made soaps, moisturisers and body lotions.
As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.
Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.
Thanks for dropping by.
The Freshskin Beauty team.

Contact info
Grant House, NG7 3GS, Nottingham, United Kingdom
- 0115 847 0585
- info@freshskin.co.uk
- freshskin.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always great service
As always great service, brilliant products , looking forward to ordering the shampoo and conditioner base soon , 🙂

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
I love their products and such great…
I love their products and such great value in comparison to others on the market. They match high priced oils too for their quality. Highly recommended.

Reply from Freshskin Beauty Ltd.
😍🥰🥰🥰 I am very satisfied with the…
😍🥰🥰🥰 I am very satisfied with the service and products

Reply from Freshskin Beauty Ltd.
Always dependable in every aspect.
5/5 for the shopping experience. The website is informative and easy to navigate, ordering is straightforward and products are very good quality. Delivery is a little slow but snail mail was requested (!)

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
Poor customer service
I have bought products from Freshskin several times, and never had a problem so I’m sad to be posting a negative review. My order did not arrive within the 7 working days as expected, so I tried to contact them by phone using the number provided on the invoice, but got a message saying the number was incorrect. After reading other reviews I see I am not alone in this, and the reponses from the company state they do not have a phone line. Why then do they put a phone number on the invoice? I then went online and asked where my order was. I received no response, but got a message the next day from Royal Mail saying they had received my parcel and I would receive it within 48 hrs, which I did. The order had obviously never been dispatched in the first place, despite me receiving an email from fresh skin saying it had. I still haven’t had a response from freshskin to my online question. Their customer service is very poor.

Reply from Freshskin Beauty Ltd.
I'm buying this product second year and…
I'm buying this product second year and keeping doing it. I love the quality and price. Totally recommend!

Reply from Freshskin Beauty Ltd.
Order not received
Order not received , they stopped responding to my messages on ebay, poor customer service would never recommend.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
Excellent Quality
Freshskin are always prompt with communication. Goods arrive on time professionaly packaged and excellent quality.

Reply from Freshskin Beauty Ltd.
Great oils and value for money.
I really enjoy the oils especially the Neroli light, the oils are at a very reasonable price. Easy to order and they always arrive on time with no fuss. I recommend this Company.
Thank you. 😀

Reply from Freshskin Beauty Ltd.
I have bought products from Freshskin…
I have bought products from Freshskin before and have found they give a good service as they did on this occasion

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
Great quality products
Great quality products. Value for money and quick delivery time.

Reply from Freshskin Beauty Ltd.

Reply from Freshskin Beauty Ltd.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







