Freshskin Beauty Ltd. Reviews 

2,824
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of the products, including essential oils and skincare gels, noting their effectiveness and natural properties. Many people appreciate the efficient ordering process, secure packaging, and prompt delivery services, often receiving items quickly and in good condition. The company's website is frequently highlighted as easy to navigate, contributing to a smooth overall shopping experience. However, some customers also noted receiving products that did not match descriptions, such as oils with incorrect scents or colors, or items that appeared to be old or gone off. Additionally, a few people experienced issues with delivery, including parcels left at incorrect addresses or missing items, and reported difficulties with communication when trying to resolve these problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality, value, and range, with many praising... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt arrival of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as prompt, efficient, and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more

Rated 5 out of 5 stars

First time ordering from Freshskin Beauty after a recommendation from a lady who uses their products for her own natural skin care range. I am really happy with the quality & price of the lavender es... See more

Rated 5 out of 5 stars

Had some questions to ask about a product on their website so I emailed them and received quick replies (I was surprised as its a Sunday so wasn't expecting a reply till Monday to Tuesday) Paul was... See more

Rated 5 out of 5 stars

Very happy with all the oils I ordered.All good value, packed carefully and posted promptly. Particularly pleased with rose oil as despite it being a fragrance rather than an essential oil, has a love... See more


Company details

  1. Aromatherapy Supply Store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, Fragrances and Aroma Supplier
  4. Massage Supply Store

About Freshskin Beauty Ltd.

Written by the company

Since 2010, Freshskin Beauty have been supplying premium natural health and beauty products to individuals, hobbyists and wholesale customers who seek the best essential oils at cheap prices.

From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.

We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.

From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.

As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.

We now stock over 200 essential oils, fragrance oils and carrier oils as well as beautiful hand-made soaps, moisturisers and body lotions.

As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.

Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.

Thanks for dropping by.

The Freshskin Beauty team.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(2,824)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always great service

As always great service, brilliant products , looking forward to ordering the shampoo and conditioner base soon , 🙂

September 28, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you

Rated 5 out of 5 stars

Always dependable in every aspect.

5/5 for the shopping experience. The website is informative and easy to navigate, ordering is straightforward and products are very good quality. Delivery is a little slow but snail mail was requested (!)

August 25, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you

Rated 2 out of 5 stars

Poor customer service

I have bought products from Freshskin several times, and never had a problem so I’m sad to be posting a negative review. My order did not arrive within the 7 working days as expected, so I tried to contact them by phone using the number provided on the invoice, but got a message saying the number was incorrect. After reading other reviews I see I am not alone in this, and the reponses from the company state they do not have a phone line. Why then do they put a phone number on the invoice? I then went online and asked where my order was. I received no response, but got a message the next day from Royal Mail saying they had received my parcel and I would receive it within 48 hrs, which I did. The order had obviously never been dispatched in the first place, despite me receiving an email from fresh skin saying it had. I still haven’t had a response from freshskin to my online question. Their customer service is very poor.

August 26, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Hi text and email notifications are automatically sent if the correct details are applied when ordering - Royal Mail we find are very good but from time to time do misplace deliveries.

Rated 1 out of 5 stars

Order not received

Order not received , they stopped responding to my messages on ebay, poor customer service would never recommend.

September 4, 2025
Unprompted review
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

eBay messages are replied to within 24 hours -

Rated 5 out of 5 stars

Excellent Quality

Freshskin are always prompt with communication. Goods arrive on time professionaly packaged and excellent quality.

August 25, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you

Rated 5 out of 5 stars

Great oils and value for money.

I really enjoy the oils especially the Neroli light, the oils are at a very reasonable price. Easy to order and they always arrive on time with no fuss. I recommend this Company.

Thank you. 😀

July 31, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you

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