Freshskin Beauty Ltd. Reviews 

2,824
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of the products, including essential oils and skincare gels, noting their effectiveness and natural properties. Many people appreciate the efficient ordering process, secure packaging, and prompt delivery services, often receiving items quickly and in good condition. The company's website is frequently highlighted as easy to navigate, contributing to a smooth overall shopping experience. However, some customers also noted receiving products that did not match descriptions, such as oils with incorrect scents or colors, or items that appeared to be old or gone off. Additionally, a few people experienced issues with delivery, including parcels left at incorrect addresses or missing items, and reported difficulties with communication when trying to resolve these problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality, value, and range, with many praising... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt arrival of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often describing it as prompt, efficient, and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Before purchasing I had a query which was answered. My purchased items were packaged securely, and arrived in the estimated time given. So overall happy, with my purchase of Rosehip oil and Shea Butte... See more

Rated 5 out of 5 stars

First time ordering from Freshskin Beauty after a recommendation from a lady who uses their products for her own natural skin care range. I am really happy with the quality & price of the lavender es... See more

Rated 5 out of 5 stars

Had some questions to ask about a product on their website so I emailed them and received quick replies (I was surprised as its a Sunday so wasn't expecting a reply till Monday to Tuesday) Paul was... See more

Rated 5 out of 5 stars

Very happy with all the oils I ordered.All good value, packed carefully and posted promptly. Particularly pleased with rose oil as despite it being a fragrance rather than an essential oil, has a love... See more


Company details

  1. Aromatherapy Supply Store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, Fragrances and Aroma Supplier
  4. Massage Supply Store

About Freshskin Beauty Ltd.

Written by the company

Since 2010, Freshskin Beauty have been supplying premium natural health and beauty products to individuals, hobbyists and wholesale customers who seek the best essential oils at cheap prices.

From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.

We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.

From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.

As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.

We now stock over 200 essential oils, fragrance oils and carrier oils as well as beautiful hand-made soaps, moisturisers and body lotions.

As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.

Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.

Thanks for dropping by.

The Freshskin Beauty team.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(2,824)

174 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered an item that had gone off

I ordered an item that had gone off. I needed item so ordered some more, a lesser amount, this was also in bad condition.
There is not any customer service.
Bad luck if you aren't happy with anything.

July 30, 2025
Rated 3 out of 5 stars

Excellent value and wide range of products

Excellent value, prompt shipping and a very wide range of products. Only downside is quite a few products are out of stock, and ordering 500ml or more of essential oils are dispatched in plastic bottles, not glass. This could have been mentioned on the website, as most advice is to not use plastic for storage. Overall, I would use this company again but would not buy the larger quantities of essential oils as I prefer them to be stored in glass containers.

July 25, 2025
Rated 5 out of 5 stars

Always top quality products

Always top quality products. I buy ingredients for my soap and skincare company The Good Soap from Freshskin Beauty and they always arrive quickly, well packaged, and I know I can trust the quality. Thank you

July 25, 2025
Rated 5 out of 5 stars

Great quality

Great quality, beautiful product, exceptional value for money. Also, ludicrously speedy delivery! Many thanks.

July 31, 2025
Unprompted review
Rated 4 out of 5 stars

Swift Service

Fresh skin have fantastic products and give a great service. I always look forward to receiving my Fresh skin delivery. My only disappointment is when they run out of a product that I need, otherwise I have had very positive experiences.

June 24, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Very good quality

I usually buy the Organic Shea Butter and essential oils, and I’m always happy with my purchases. The Shea Butter is amazing for the skin — it keeps it soft, moisturized, and it feels great knowing it’s free from harmful chemicals. The essential oils are excellent too; they smell wonderful and are high quality. Highly recommend!

June 26, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Happy with the Shea butter

Happy with the Shea butter. Been using for a couple of years now.

It's great for my daughter's hair in melted form.

June 26, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

WONDERFUL PRODUCTS AND SERVICE THANK YOU

I am very please with the aromas. The larger bottles of essential oils I use every day came with tubular glass droppers making them easier than ever to use. The products were all reasonable priced. They were very well packaged and delivered as expected. THANK YOU.

June 30, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Good value products

I’ve been buying essential oils from Freshskin for several years now.I’ve always been pleased with the products and never had any reason to complain.The products are good value and delivered quickly.

June 24, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Excellent natural products and reliable service

Offers excellent natural products at great prices. The Royal Mail delivery is reliable, and they respond quickly and helpfully to email inquiries. A trustworthy and customer-focused company.

June 30, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Top quality

Top quality, reasonable prices, prompt delivery and polite, courteous communication.

June 27, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 4 out of 5 stars

Product great so far but did arrive in…

Product great so far but did arrive in a cracked pot. Luckily it was the lid so not too much spilt into the packaging. Maybe use a bit of bubble wrap in the future. But arrived quickly and easy to order.

June 27, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

Rated 5 out of 5 stars

Good value

I really like the quality of the products and the price is worth it.

June 27, 2025
Freshskin Beauty Ltd. logo

Reply from Freshskin Beauty Ltd.

Thank you for your kind review.

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