The reason why this compan provides an excellent srevice is because of its people. It looks like that all the advisors are amazing, efficient and really nice people to deal with. There are many names... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at l... See more
For me personally it was important to fill in my annual review on paper !!....not computer savvy....dont even own a PC ...my debt was horrendous because of bad decisions earlier in my life....anyway... See more
Company replied
Having debt is horrible it makes you wish you could turn back time and not be so irresponsible. We have been with Fresh start for years and are seeing our debts reduce year after year, there is always... See more
Company replied
Company details
Written by the company
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Contact info
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, United Kingdom
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4.9
Excellent
2K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great helpers
They are always helpful and prepared to listen and solve problems been with them for a long time and have had great help
October 17, 2025
Reply from Fresh Start UK
Thank you for your kind review, Margaret, and for being with us for such a long time. We truly value your trust and loyalty.
It’s great to hear that you’ve consistently found our team helpful, ready to listen, and committed to solving problems. That’s exactly the level of support we aim to provide every step of the way.
If you ever need anything, we’re always here to help.
Wishing you all the very best.
Fresh start......good or bad....…
For me personally it was important to fill in my annual review on paper !!....not computer savvy....dont even own a PC
...my debt was horrendous because of bad decisions earlier in my life....anyway im almost debt free now and my credit and whole life has improved substantially.....the staff are so friendly and compassionate when ive needed to ring them ....all in all a very positive experience....thank you Fresh Start for saving me.....highly recommended 5*****
October 17, 2025
Reply from Fresh Start UK
Thank you so much for your heartfelt and honest review. We're genuinely delighted to hear how far you've come, and it's fantastic to know that your life and credit have improved substantially.
We completely understand that not everyone is comfortable with technology, and we're always happy to provide paper-based options to make things easier. It’s also wonderful to hear that our team has been friendly and compassionate whenever you've needed support; that’s exactly the experience we aim to deliver.
Congratulations on being so close to becoming debt-free. That’s an incredible achievement.
If you ever need anything, we’re always here to help. Wishing you all the very best, and thank you for the 5-star recommendation!
Reply from Fresh Start UK
Thank you for your review, Anna.
We're so pleased to hear that your experience has consistently been positive and that you've found our team helpful.
It's always our goal to provide reliable support and peace of mind. If you ever need anything, we’re here for you.
Wishing you all the very best!
Reply from Fresh Start UK
Thank you for your review! We're glad to hear you found our team friendly and helpful.
If you ever need anything else, we're always here to support you. Wishing you all the best!
Excellent service very helpful and…
Did not want to make a review, please remove from site
October 17, 2025
Reply from Fresh Start UK
Thank you for leaving us a message, Martin.
We can't remove reviews, unfortunately. Only Trust Pilot or yourself can. If you check your account with TrustPilot, you should be able to find the option to do this.
Thank you, and all the best.
Lovely friendly staff who are really…
Lovely friendly staff who are really helpful and understanding, nothing too much trouble
October 17, 2025
Reply from Fresh Start UK
Thank you for your lovely review, Andrew.
We're so pleased to hear that you've found our staff friendly, helpful, and understanding.
We always aim to make things as easy and stress-free as possible, so it's great to know that nothing felt like too much trouble.
If you ever need anything, we're always here to help. Wishing you all the very best!
Very efficient & helpful
October 17, 2025
Reply from Fresh Start UK
Thank you for your review!
We're glad to hear you found our service efficient and helpful.
If you ever need any further support, we're always here to help.
Wishing you all the best!
Weight lifted
October 15, 2025
Unprompted review
Reply from Fresh Start UK
Thank you for your review, Beki.
We're so glad to hear that you feel a weight has been lifted.
Helping to ease financial worries and bring peace of mind is precisely what we aim for.
If you ever need anything, we’re always here to help.
Wishing you all the best!
I recommend cooperation..
I recommend cooperation... great cooperation... very nice employees... I could count on help and advice every time... very honest approach to the client... the best help for me... thank you very much for everything
October 7, 2025
Reply from Fresh Start UK
Thank you so much for your lovely review, Sylwia.
We're genuinely grateful for your kind words and recommendation.
It’s wonderful to hear that you felt supported, received honest advice, and could count on our team whenever you needed help. That’s exactly the experience we aim to provide to every client.
If you ever need anything in the future, we’re always here for you.
Wishing you all the very best
Roman W
I don't know how to thank you, especially Tom, for settling the matter super quickly, I can start my life again, Thank you very much!!!!Brilliant job!!!!
October 9, 2025
Unprompted review
Reply from Fresh Start UK
Thank you so much for your incredibly kind words! We’re absolutely delighted to hear that Tom was able to help you so quickly and that things are now in a place where you can make a fresh start.
It means the world to us to know we’ve made such a positive difference, and we’ll be sure to pass on your comments to Tom.
If you ever need anything in the future, we’re always here to help. Please do not hesitate to reach out to us.
Wishing you all the very best.
These guys certainly know there job…
These guys certainly know there job instead out
October 7, 2025
Unprompted review
Reply from Fresh Start UK
Thank you for your feedback, Joe.
We're so glad to hear that you’ve felt confident in our service and the support we've provided to you.
Knowing we’ve been able to make a difference means a lot to us. If you need anything at any time, please do not hesitate to reach out to us.
Wishing you all the best!
great service.thanks
October 7, 2025
Unprompted review
Reply from Fresh Start UK
Thank you for your kind words! We're really pleased to hear you're happy with the service.
If you ever need anything, we’re always here to help.
Wishing you all the best!
Excellent
Faraz made the whole thing so easy and simple. Guided me step by step! Looking forward to a better and easier/ more manageable financial future. Thank you so much.
October 3, 2025
Unprompted review
Reply from Fresh Start UK
Thank you for your lovely feedback, Sophia.
We're so pleased to hear that Faraz was able to make the process easy and guide you every step of the way.
It's great to know you're feeling positive about your financial future. That’s precisely what we aim to help with.
If you ever need anything else, we’re always here to support you.
Wishing you all the very best.
Faraz went above and beyond for me
Faraz went above and beyond for me , in ensuring I understood what was saying and taking his time as I have bad aniexty. Highly recommend this company
September 29, 2025
Unprompted review
Reply from Fresh Start UK
Thank you so much for your kind words. We're truly pleased to hear that Faraz was able to support you with such patience and care, especially knowing you were feeling anxious.
Going above and beyond for our clients is exactly what we strive for, and it's wonderful to know that Faraz helped make the experience more comfortable for you.
Your recommendation means a lot, and if you ever need anything else, we're always here to help.
Wishing you all the very best!
Kept fully informed of how plan is moving.
Excellent service and keeps you informed if things change .you do not have to worry about any creditors contacting you on a constant basis .
September 23, 2025
Reply from Fresh Start UK
Thank you for your fantastic feedback, Mark.
We're so glad to hear that you’ve found the service reassuring and that it's helped ease the stress of dealing with creditors.
Keeping you informed and giving you peace of mind is exactly what we aim for, and it’s great to know we've achieved that for you.
If you ever need anything, we’re always here to help.
Wishing you all the best!
Helpful & informative…
Helpful & informative staff,comprehensive explanations to all service
September 13, 2025
Reply from Fresh Start UK
Thank you for your kind feedback, Michael.
We're really pleased to hear that you found our staff helpful and informative, and that the explanations provided were clear and comprehensive.
Making sure you feel confident and fully informed is a top priority for us.
If you ever need anything else, we’re always here to support you.
Wishing you all the best!
Reply from Fresh Start UK
Thank you for your wonderful feedback, Nigel.
We're so pleased to hear that you received excellent and professional support throughout your journey with us.
Meeting your needs with care and attention is exactly what we strive for.
If you ever need anything in the future, we’re always here to help.
Wishing you all the very best!
Reply from Fresh Start UK
Thank you for your kind words, Kim.
We're really pleased to hear that you found our team helpful and supportive.
If you ever need anything else, we’re always here to help.
Wishing you all the best!
Reply from Fresh Start UK
Thank you for your feedback, Catherine.
We're really glad to hear that our support has helped you.
If you ever need anything more, we're always here to assist.
Wishing you all the best!
Been with them 10 plus years no…
Been with them 10 plus years no problems , I do hate the review
As I’m never at home to collect the info , but they don’t push to hard and it gets done ,
September 13, 2025
Reply from Fresh Start UK
Thank you for your feedback and for being with us for over 10 years. We truly appreciate your continued trust and loyalty!
We understand that reviews can sometimes be a bit of a hassle, especially with a busy schedule, so we're glad to hear you’ve found the process manageable and that our team strikes the right balance.
If you ever need anything or have questions, we’re always here to help.
Wishing you all the best!
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