I purchased a table mirror with light for a client. After checking the box on arrival I noticed that plug is not suitable for Australian socket (even I checked on their website; they were stating that... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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What people talk about most
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My fiance absolutely loves her Freyara machine, ever since she got her mini lipo done shes been using it to help her skin stay tighter & feel better overall. Thank you for making an amazing product!
Company replied
I ordered my Freyara cavitation machine fearing it would be a bust. I was pleasantly surprised when the machine arrived after 3/4 working days in perfect condition. It works wonderfully and I started... See more
Company replied
I took the chance and ordered this product directly from the company website and am glad I did. The package came quickly and works great. The company is very responsive with attentive customer service... See more
Company replied
4.0
Great
323 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got mini hifu and rf
I got mini hifu and rf. So the hifu broke after one week. The rf is fine though
April 5, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thanks for sharing your experience. We would like to offer our deepest apologies for any inconvenience.
For any questions, please feel free to contact our customer service at service@freyara.com. We will respond within 24 hours on weekdays.
Regarding the product issue you mentioned, could you please send us a video to check if it's defective? We haven't received your contact information yet. We've just sent you the test video via email. Please send the video according to our instructions so we can determine if it's faulty. If the test results show it's faulty, we will help you resolve it, so please don't worry. Also, our machines have a one-year warranty; you can contact us to resolve any problems.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
I absolutely love my Milay RF device
I absolutely love my Milay RF device! It’s super easy to use, heats up quickly, and fits perfectly into my routine. After using it consistently, I’ve noticed my skin looks smoother, firmer, and more refreshed with a healthy glow. I love that it’s a convenient at-home option that actually delivers visible results over time without irritation. It feels like a great investment in my skincare, and I look forward to using it every time, definitely worth it!
March 9, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
https://www.freyara.com/activity_2026.spring
Because great body is the best present of all
Freyara Service Team
Lifesaver for people who cannot exercise!
I have the Bear 2 Body. I bought it after losing 100 lbs and having some loose/crepey skin. I have been using the Bear 2 consistently for almost 3 months. It has been a lifesaver in helping me build muscles in my arms, calves, thighs, and glutes. I have lupus and “normal” exercising just isn’t possible for me! You must be consistent!
March 31, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
https://www.freyara.com/activity_2026.spring
Because great body is the best present of all
Freyara Service Team
Freyara is a dropshipper
Freyara is a dropshipper - a company that sells products it doesn't make while holding no inventory. Instead, a third-party provider will ship their product. I made the mistake of ordering from them and immediately received a message from them claiming my product had shipped. It even contained a "shipping number" but didn't provide the name of the shipping company or any way of tracking this number. This allows them to decline a request for a refund because the product is "on its way", without any clarity over whether it has actually been shipped or is on its way. Who knows? Certainly not me and I doubt they do either. They are not responding to my urgent queries or being in any way useful, so I am guessing that they either don't know or just couldn't be bothered to care.
It's a disgusting business practice, a form of intermediation that adds cost and confusion but creates no value for humanity. I feel incredibly stupid for having allowed myself to be taken in by their claims to be based in Germany.
As a note, Freyara have responded to my comment above asking for "more details" but not to any of my emails. It appears that they are concerned about their reputation but couldn't be bothered to serve their customers. Contacting my bank and cancelling payments.
As a further note, Freyara has repeatedly messaged me directly offering me cash incentives to revise my review. Any positive statement about the company should be viewed in that light - they are seriously dodgy.
March 31, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thanks for sharing your experience. We would like to offer our deepest apologies for any inconvenience.
For any questions, please feel free to contact our customer service at service@freyara.com. We will respond within 24 hours on weekdays.
We don’t know your order number yet. Could you provide more information or the order number so we can look it up? We will help you solve the order problem, please don't worry
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
Great experience, quick customer support
Ordered, i made a mistake on my order and they fixed it! The product (dr pen m8s) came within a few days to Canada and everything works as ordered! Will definitely use again
March 29, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
I love my mirror
I love my mirror. The adjustable light is a plus and it’s a great size too. I had wardrobes and a dressing table fitted and this mirror was the major finishing touch.
From the order to delivery - I can recommend this company and product. ⭐️⭐️⭐️⭐️⭐️
March 29, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
https://www.freyara.com/activity_2026.spring
Because great body is the best present of all
Freyara Service Team
I absolutely love my FREYARA HIFU 3.0
I absolutely love my FREYARA HIFU 3.0, I have been using it now for six weeks and can see a difference already, my face looks lifted and more youthful, friends have commented on how young I look, my husband also wants to try it. Suri, at Customer service is excellent, replying to my queries within a day. She has been very knowledgeable and helpful.
You need to persevere and be patient with it and you will see results
I can definitely recommend FREYARA HIFU.
March 25, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
good and fast service
March 10, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
Freyara vanity mirror !
I bought my new round black vanity from freyara and couldn’t be more happy - mirrors looks and works great and for a great price point!
March 18, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Spring promotion activities. Below is a link to the detailed information for this event:
Spring Refresh · Beauty Starts
Now Up to 60% OFF + extra 8% OFF with code FRE8
Take care of your skin easily at home
Be cautions
Issue now resolved, pity the mail received after initial review was posted wasn’t the 1st response. The cust service needs work as that would have made a 4-5* review not 3* but as above it is now resolved. Machine seems fine and works. Initial review still below for comparison.
Awful service, ordered the 4.0HiFu and 3 of the cartridges were damaged / leaking, been messed around for almost 2 weeks trying to resolve. Have been basically advised to fix it myself. Sent photo’s & videos and getting run around from so called customer service. Will be claiming via credit card to claim a full refund. Tells you all you need to know about the company and overall product quality
March 18, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thanks for sharing your experience.
We would like to offer our deepest apologies for any inconvenience.
We apologize for any misunderstanding. We are fully willing to arrange a replacement for you. The previous suggestion of "self-repair" was simply to help you get back to using the device as soon as possible.
We have contacted you via email with a solution; please check your inbox.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if required. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for the New Year. Below is a link to the detailed information for this. event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://www.freyara.com/activity_2026.qingren
Because great body is the best present of all
Freyara Service Team
excellent service
I ordered 2 products around the festive period and because of the backlog of deliveries, I could not track my orders. I contacted Freyara.
They were very prompt with their replies to assure me that the items were on its way. Sure enough the items arrived as they promised.
They even gave me a small refund for late delivery.
I have nothing but praise for them.
I definitely will recommend them to friends.
March 1, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Women’s Day. Below is a link to the detailed information for this event:
International Women’s Day 2026
Define Your Beauty Your Way
Enjoy Up to 60% OFF & Extra 8% Code WOM8
https://www.freyara.com/activity_2026.funv
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Women’s Day. Below is a link to the detailed information for this event:
International Women’s Day 2026
Define Your Beauty Your Way
Enjoy Up to 60% OFF & Extra 8% Code WOM8
https://www.freyara.com/activity_2026.funv
Excellent product
Excellent product. Got the large mirror which was Just what we were looking for.
Well packaged and delivered in about 2 weeks from order, but we weren’t in a rush due to decorating dressing room.
March 11, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://www.freyara.com/activity_2026.qingren
Because great body is the best present of all
Freyara Service Team
Awful products
Awful products. Arrived broke and defective. No support either. Going to my bank to resolve.
March 11, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thanks for sharing your experience.
We would like to present our deepest apologies for all the inconvenience
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://www.freyara.com/activity_2026.qingren
Because great body is the best present of all
Freyara Service Team
Very good product for a fair price
First to say, shipping time could be better, but this is what you have to accept when buying from China directly!
But the product is worth to wait for, the materials are fine, the workmanships better then expected. The machine is easy to use and - the most important thing -it really works!!!
March 10, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://www.freyara.com/activity_2026.qingren
Because great body is the best present of all
Freyara Service Team
Great product and service
Product shipped quickly within a couple of days. My wife was very happy with the double sided mirror with lighting. Good value too! Would recommend.
February 5, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://www.freyara.com/activity_2026.qingren
Because great body is the best present of all
Freyara Service Team
Suspicious and dishonest company that sells faulty products
This company, Freyara, is a China based business that lies on their website. I purchased a machine for £595, which did not work, and I documented that fact in the video to Duan Suri who represents Freyara. According to the website: If you are not satisfied with your order, you may return your item within 30 days, you will be refunded all you paid. This is NOT TRUE. Duan asked me to declare the return value at £20. I cannot do that as I wouldn't get the full refund if the parcel got lost. I declared the genuine value but he is now not accepting the return of the parcel due to me declaring the genuine value. Please stay away from this extremely suspicious and dishonest company that sells faulty products. I'm reporting this to the UK consumer protection organisations too.
November 9, 2025
Unprompted review
Reply from freyara.com
Dear customer,
Thanks for sharing your experience.
We would like to present our deepest apologies for all the inconvenience
The return package is currently under customs inspection. As a result, we have not received the returned goods yet and therefore cannot complete the refund process.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://www.freyara.com/activity_2026.qingren
Because great body is the best present of all
Freyara Service Team
I had been looking for a mirror for a…
I had been looking for a mirror for a while on the Freyara site I found a beautiful makeup mirror in gold.
The service was really quick and I was delighted they delivered to Northern Ireland.
January 22, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at suri@freyara.com. We will respond within 24 hours on weekdays.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New Year. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://www.freyara.com/activity_2026.qingren
Because great body is the best present of all
Freyara Service Team
cosmetic mirror as a xmas gift…
I bought a cosmetic mirror as a xmas gift for my wife. Customer Service helped me tremendously with the tracking and it did arrive on time. The quality of the item is very good and it was easy to setup. I would definitely recommend it.
December 22, 2025
Unprompted review
Reply from freyara.com
Dear customer,
Thank you very much for your support. Your satisfaction is our top priority! We will double our efforts to provide you with superior products and service.
For any questions, please feel free to contact our customer service at service@freyara.com We will respond within 24 hours on weekdays.
We have contacted you via email and would like to request a video for confirmation.
Once it is confirmed to be a product issue, we will assist in resolving it and resending it to you. Please don't worry.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if necessary. If you are not satisfied with our products, we also offer unconditional returns and exchanges within 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for Valentine's Day. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://es.freyara.com/activity_2026.qingren
I bought a Dr pen M8 less than 9 months…
I bought a Dr pen M8 less than 9 months ago but now it doesn’t work. I emailed the company but they have been asking many emails to prove them that pen has faulty. Finally I got a pen with out box and usb charger. I informed them and they are going to send me a charger.
March 3, 2026
Unprompted review
Reply from freyara.com
Dear customer,
Thanks for sharing your experience. We would like to offer our deepest apologies for any inconvenience.
We regret that our power button requires a long press, but the video you received did not show this. Please send us a video of yourself holding the power button down. If it still doesn't power on after a long press, we will resend the product or issue a refund. Please don't worry.
For any questions, please feel free to contact our customer service at service@freyara.com. We will respond within 24 hours on weekdays.
We apologize for the inconvenience. Our technicians require a video call to provide a solution. We hope you understand. We have already provided a solution via email; please check it.
Since 2020, Freyara has been providing quality products to many beauty lovers, and we have been praised by internet celebrities. Our products are safe and guaranteed. Our customer service will provide you with the necessary certificates if required. If you are not satisfied with our products, we also offer unconditional returns and exchanges within [time period]. period]. 30 days.
To provide our customers with more convenient and faster service, we are currently stocking up in multiple overseas warehouses (USA, Germany, UK, and Australia) in preparation for New year. Below is a link to the detailed information for this event:
Valentine's Day 2026
Love at first sight: up to 60% off!
Enter code LOVE8 for an instant 8% discount.
https://es.freyara.com/activity_2026.qingren
The Trustpilot Experience
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