I purchased a table mirror with light for a client. After checking the box on arrival I noticed that plug is not suitable for Australian socket (even I checked on their website; they were stating that... See more
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Review summary
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What people talk about most
Based on these reviews
I took the chance and ordered this product directly from the company website and am glad I did. The package came quickly and works great. The company is very responsive with attentive customer service... See more
Company replied
First to say, shipping time could be better, but this is what you have to accept when buying from China directly! But the product is worth to wait for, the materials are fine, the workmanships better... See more
Company replied
Excellent item! I am very happy with it; it works like a charm and arrived with everything very well prepared. The service I received from the Freyara.com team was excellent—they were very attentive a... See more
3.9
Great
287 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 4 products on 27.12
I ordered 4 products on 27.12. today 7.1.25 i got two of them! The delivery was faster than i expected! Quality is good! I hope i will have good results with the machine!
I was even thinking that i might start my own business with them if i get good results!
I am waiting for two more products, but i believe they will be here soon!
Thank you!
All the best 🍀
January 7, 2025
Unprompted review
Reply from freyara.com
Dear Customer，
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
Don't ever buy anything from them!
Worst ever service! don't ever use it !was waiting for 7weeks to get the money back and only was able to do it through my bank as they were replying that my item was not returned even though I had a proof /tracking number showing it's been returned, after weeks of exchanging emails they decided to ingnore me
November 20, 2024
Unprompted review
Reply from freyara.com
Dear Valued Customer,
Thank you for choosing Freyara and we apologize for the inconvenience caused to you by this order.
We are very willing to help you with your order. Please provide your order information to our customer service team's email which is service@freyara.com and we will reply to you within 24 hours on working days
We understand that your order failed to be delivered due to an incorrect address. In this case, we need to wait for it to be returned to the overseas warehouse and receive notification from the courier company before re-delivering it to you.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the New Year event in various overseas warehouses (USA/Germany/UK/Australia).
The following is a detailed link to our event:
https://www.freyara.com/activity_2024.xinnian
If you need it, you can take a look and this is the 15% discount code we are giving away this time: NY15
Thank you for your patience and understanding
Freyara Service Team
Excellent Quality and Fast Delivery
Excellent Quality and Fast Delivery
I recently gotthe Freyara 3-in-1 Cavitation Machine, and I’m very impressed with both the product and the service. Living in the EU, I was a bit worried about customs delays or extra charges, but the package arrived smoothly and on time with no additional fees. The device itself feels sturdy and well-made. After a few weeks of use, I can confirm it’s doing exactly what it promises—my skin looks firmer.
The only minor drawback is the instructions. While the basics are covered, they’re not very detailed and are only provided in a limited number of languages. I had to look up videos online to figure out the best techniques and recommended frequency of use.
Overall, though, I highly recommend this machine for anyone looking for a quality, easy-to-use device.
January 7, 2025
Unprompted review
Reply from freyara.com
Dear Customer，
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
High Quality Products
Love the pretty pink packaging that came with my order and the very fast customer service replies. I got my items exactly as pictured, and they came with a really nice and high quality box to place my brushes in that was pleasantly surprising. I am impressed with the quality and am happy with my purchase, thank you Freyara!
December 28, 2024
Unprompted review
Reply from freyara.com
Dear Customer，
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
If you have any questions, please feel free to contact our customer service email at service@freyara.com and we will respond to you within 24 hours on weekdays.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our Christmas Events:
🎁 UP TO 60% OFF Sitewide
✨ Use Code: FYC15 for Extra 15% OFF
Sparkle This Christmas with FREYARA! 🎄✨
Celebrate the Holidays in Style – Perfect Gifts for You and Your Loved Ones!
https://www.freyara.com/activity_2024.shengdan
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FYC15
Thank you for your patience and understanding
Freyara Service Team
Do not trust these Chinese scammers
Do not trust these Chinese scammers
December 23, 2024
Unprompted review
Reply from freyara.com
Dear Valued Customer,
Thank you for choosing Freyara and we apologize for the inconvenience caused to you by this order.
We are very willing to help you with your order. Please provide your order information to our customer service team's email which is service@freyara.com and we will reply to you within 24 hours on working days
Since there are a large number of orders during the event, there may be time delays for your order, but we will still handle it for you as soon as possible.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our Christmas Events:
🎁 UP TO 60% OFF Sitewide
✨ Use Code: FYC15 for Extra 15% OFF
Sparkle This Christmas with FREYARA! 🎄✨
Celebrate the Holidays in Style – Perfect Gifts for You and Your Loved Ones!
https://www.freyara.com/activity_2024.shengdan
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FYC15
Thank you for your patience and understanding
Freyara Service Team
I have received the Dr Pen & Magnifying Mirror
I have received the Dr. Pen from them. The customer service has been great and so has the product. It’s early yet for results, but the packaging, delivery, ease of ordering, response to questions had all been amazing.
November 13, 2024
Unprompted review
Reply from freyara.com
Dear Customer，
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
If you have any questions, please feel free to contact our customer service email at service@freyara.com and we will respond to you within 24 hours on weekdays.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods in various overseas warehouses (USA/Germany/UK/Australia) for the upcoming Black Friday.
The following is the detailed link of our activities:
https://www.freyara.com/activity_2024.hei5
If you need it, you can check it out
Black Friday Up to 60% off, 15% off everything - FD15
Over 569＄, 17% off with FD17
Over 859＄, 19% off with FD19
Over 1599＄, 21% off with FD21
Over 2299＄, 23% off with FD23
Thank you for your patience and understanding
Same price as Black Friday
What does that small transparent filter…
What does that small transparent filter does?
I just got my machine
November 11, 2024
Unprompted review
Reply from freyara.com
Dear Customer，
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
The white bottle is the filter, it is installed on the back of the machine, we have sent you a video tutorial via WhatsApp, please check
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our event:
https://www.freyara.com/activity_2024.wansheng
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FH15
Thank you for your patience and understanding
Freyara Service Team
In love with my cavitation machine
I think I've reduced my double chin a bit thanks to the cavitation machine that i bought in Freyara!!!
In the abdomen area I don't notice anything for now but I'm going to continue with it because it's good to have a routine and if in the long term it helps me even better!
I'm really in love, cheap, in house and effective!!
October 28, 2024
Unprompted review
Reply from freyara.com
Dear Customer，
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
If you have any questions, please feel free to contact our customer service email at service@freyara.com and we will respond to you within 24 hours on weekdays.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our event:
https://www.freyara.com/activity_2024.wansheng
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FH15
Thank you for your patience and understanding
Freyara Service Team
I was very skeptical about Freyara
I was very skeptical about Freyara.
After ordering I saw some bad reviews here N Some people said it took a long time to receive the pacages. above all, customer service was hard to contact.
But I received my package on time.
The customer service gave trust that the machin was new with a warranty period.N answered any further questions I had.
My experience changed from distrust to trust.
People who have bad experiences also understand.
The reason why I give it 5 stars is..
They said they take customer's experiences seriously and try to make changes.
After receiving the package, they showed Responsibility.
October 25, 2024
Unprompted review
Reply from freyara.com
Dear Customer，
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
If you have any questions, please feel free to contact our customer service email at service@freyara.com and we will respond to you within 24 hours on weekdays.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our event:
https://www.freyara.com/activity_2024.wansheng
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FH15
Thank you for your patience and understanding
Freyara Service Team
Hello do you do delivery to Canada??
September 18, 2024
Unprompted review
Reply from freyara.com
Yes, we can ship to Canada, please purchase from our website. Thank you
RF machine seems good
The eyelash curler and hair removal machine did not have great results, the RF machine did seem to show some results. The accepted the products for return, but you have to pay for shipping. Overall service was good.
September 11, 2024
Unprompted review
Reply from freyara.com
Cher client :
Merci d'avoir choisi Freyara et nous nous excusons pour la gêne occasionnée par cette commande.
Nous sommes très disposés à vous aider avec votre commande. Veuillez fournir les informations de votre commande à l'adresse e-mail de notre équipe de service client qui est service@freyara.com et nous vous répondrons dans les 24 heures les jours ouvrables.
Depuis 2020, Freyara fournit de bons produits à de nombreux amateurs de beauté, et des célébrités sur Internet nous font également la promotion. Les produits que nous vendons sont sûrs et garantis. Si nécessaire, notre équipe de service client fournira les certificats de produits pertinents. Si vous n'êtes pas satisfait de nos produits, nous prenons également en charge les retours et échanges inconditionnels sous 30 jours.
À l'heure actuelle, afin de fournir aux clients des services plus pratiques et plus rapides, nous préparons suffisamment de marchandises pour les prochains événements d'Halloween dans divers entrepôts à l'étranger (États-Unis/Allemagne/Royaume-Uni/Australie).
Voici le lien détaillé de notre événement :
https://www.freyara.com/activity_2024.wansheng
Si vous en avez besoin, vous pouvez y jeter un œil et voici le code de réduction de 15 % que nous offrons cette fois-ci : FH15
Merci pour votre patience et votre compréhension
Équipe de service Freyara
RF seems ok, service good
The eyelash curler and hair removal machine did not have great results, the RF machine did seem to show some results. The accepted the products for return, but you have to pay for shipping. Overall service was good.
September 13, 2024
Unprompted review
Reply from freyara.com
Dear Valued Customer,
Thank you for choosing Freyara and we apologize for the inconvenience caused to you by this order.
Regarding the issue you mentioned, we have contacted you by email.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our event:
https://www.freyara.com/activity_2024.wansheng
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FH15
Thank you for your patience and understanding
Freyara Service Team
FREYARA.COM
If you look at my previous reviews about this sham company you will see what they are I made the purchase through PayPal so I thought I was safe also thought I was buying through a uk company but when sham not working item I tried to contact them to no avail but did so through PayPal of course read the previous reviews they said I could send it back to CHINA ?? When I read the reviews they are all true it was going to cost me over £18 to send it back as the rules for return are ridiculous item was £29 anyway even PayPal can’t do anything with them as they have them stitched up as well so I lost the money as I wouldn’t pay another penny to them and prove I posted it so don’t think PayPal can help also they replied to me on here saying they were giving me a full refund but of course it was still under their rules anyway I contacted my bank and if anyone try’s to buy from this company the payment will be blocked also reported to ACTION FRAUD & TRADING STANDARDS UK
September 9, 2024
Unprompted review
Reply from freyara.com
Hello,
Thank you for choosing Freyara and we apologize for the inconvenience caused to you by this order.
We are very willing to help you with your order. Please provide your order information to our customer service team's email which is service@freyara.com and we will reply to you within 24 hours on working days
Since there are a large number of orders during the event, there may be time delays for your order, but we will still handle it for you as soon as possible.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our event:
https://www.freyara.com/activity_2024.wansheng
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FH15
Thank you for your patience and understanding
Freyara Service Team
Sent message to WhatsApp and asked to…
Sent message to WhatsApp and asked to cancel my order next day. No reply.
August 28, 2024
Unprompted review
Reply from freyara.com
Hello,
Please inform us of the order number via email service@freyara.com so that we can help you cancel it.
If the order has not been shipped, it can be cancelled. If it has been shipped, if you don't like it after receiving it, you can also support 30 days of unconditional return and exchange, please don't worry
I purchased the 9-in-1 cavitation…
I purchased the 9-in-1 cavitation machine, which functioned for no more than 20 minutes. While using the laser lipo feature, there was a sudden loud crack from the machine, accompanied by a burnt electrical smell.
I have attempted to contact the company twice via WhatsApp and have sent three emails, all without receiving a response.
Beware, these devices are dangerous, and the company does not support customer enquiries.
July 27, 2024
Unprompted review
Reply from freyara.com
Dear Customer:
Thank you for choosing Freyara and we apologize for the inconvenience caused to you by this order.
As we communicated via email, we have sent you a new device in August.
And you have signed for it.
Thank you for your patience and understanding.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our event:
https://www.freyara.com/activity_2024.wansheng
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FH15
Thank you for your patience and understanding
Freyara Service Team
4in1 40K RF Vacuum Ultrasonic…
4in1 40K RF Vacuum Ultrasonic Cavitation Machine, Fat Burning Body Slimming Sculpting Device
Love it only got and tried a couple times so far on target areas such as thighs and neck lines and feel my skin tightened already,I recommend for any practice to offer to clients or for a individual purpose so worth the money🩷
July 15, 2024
Unprompted review
Reply from freyara.com
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I have been trying to contact them to…
I have been trying to contact them to ask questions regarding my order and no response at all. Tried to contact their WhatsApps and on the web multiple times.
July 17, 2024
Unprompted review
Reply from freyara.com
Dear Valued Customer,
Thank you for choosing Freyara and we apologize for the inconvenience caused to you by this order.
We are very willing to help you with your order. Please provide your order information to our customer service team's email which is service@freyara.com and we will reply to you within 24 hours on working days
Since there are a large number of orders during the event, there may be time delays for your order, but we will still handle it for you as soon as possible.
Since 2020, Freyara has provided good products for many beauty lovers, and there are also Internet celebrities promoting us. The products we sell are safe and guaranteed. If necessary, our customer service team will provide relevant product certificates. If you are not satisfied with our products, we also support 30-day unconditional returns and exchanges.
At present, in order to provide customers with more convenient and fast services, we are preparing sufficient goods for the upcoming Halloween events in various overseas warehouses (USA/Germany/UK/Australia).
The following is the detailed link of our event:
https://www.freyara.com/activity_2024.wansheng
If you need it, you can take a look and this is the 15% discount code we are giving away this time: FH15
Thank you for your patience and understanding
Freyara Service Team
Good quality for a good price!
I have brought a 40K cavitation machine. I had been a little naive and didn't read the reviews, to be quite honest there are few bad which would of put me off & yes it was not until after I had paid that I realised it was coming from abroad. The stress I was feeling because first I thought have I been scammed 🤔 then I was thinking what if I have to pay additional charges and taxes on top of the cost of the goods 😰. I waited a week and was on that tracking system everyday. I was so relieved when it came through the post. It was well packaged with English written instructions. I took it out of the box everything was as it should have been but then the stress started creeping in again. As I was putting it together I was thinking what if it doesn't work so here we go again the stress I felt before I turned that red 🔴 switch on🥺. Red switch on screen working the joy! 💃. I followed the instructions & there is a YouTube vid you can watch. My first try I have only used the lower settings. Everything in good working order thank goodness! So although it was a stressful time for me the actual company I have no complaints! I received notifications from payment to how to track the item. So in all I would purchase from them again. Good quality machine for a good price what more can you ask for!😁
July 2, 2024
Unprompted review
Reply from freyara.com
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.😁
This machine is amazing
This machine is amazing! And easy to used thank you for my machine 🙏 also The customer service is friendly and resolves your concerns quickly.
May 16, 2024
Unprompted review
Reply from freyara.com
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I was very scared after making the…
I was very scared after making the purchase because I had read some terrible reviews!! In my opinion, the reviews I read are not true because the order arrived in perfect time, order as described and I will order from Freyara again, thank you Infinite. I'm glad I didn't listen to the bad reviews.
May 27, 2024
Unprompted review
Reply from freyara.com
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
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