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Frias Properties of Aspen Snowmass Reviews 

994
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly staff and wonderful concierge services that always go above and beyond to make every stay entirely comfortable and effortless from booking until departure. Visitors also love the incredible locations, frequently noting convenient walking access to ski lifts, vibrant local restaurants, and breathtaking scenic mountain views right outside their windows. However, some people mentioned minor issues with specific apartment facilities, such as malfunctioning appliances, difficult heating controls, or broken window blinds. Others noted that carrying heavy luggage up the steps was quite challenging because certain properties lack elevators.

What people talk about most

Staff

Consumers find staff to be positive, highlighting attentive and accommodating service from the concierge,... See more

Location

Reviewers highlight positive aspects of location, expressing immense satisfaction with the convenient... See more

Service

Customers had positive experiences with service, frequently praising the excellent cleaning, helpful check-in... See more

Facilities

Users describe ambiguous interactions with facilities, as while some reviewers praised the thoroughly cleaned... See more

Quality

Customers consistently note ambiguous experiences with quality, highlighting that the property is beautiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful condo in the perfect location for all on and off mountain activities. The concierge was responsive and helpful whenever our group needed anything. This is our 4th stay at Fasching Haus and #... See more

Rated 5 out of 5 stars

Property location was outstanding with easy walking access to skiing and restaurants and close parking space for car. Happy that the pool was the hot tub while the small hot tub was out of commission.... See more

Rated 5 out of 5 stars

Great time at Enclave Snowmass. Booking process was very easy and thorough, Elena and Iowa helped us step by step all the way. During our stay, staff was very attentive at all times, they helped with... See more

Rated 5 out of 5 stars

Another great vacation with friends and family. I have been using Frias for over 10 years and they never disappoint us. They go above and beyond to make our stays amazing , from great gift baskets wit... See more



Company details

  1. Vacation Home Rental Agency
  2. also in
  3. Property Management Company

About Frias Properties of Aspen Snowmass

Written by the company

Celebrating 50 Years of Excellence in Aspen Snowmass

In 2024, Frias Properties of Aspen Snowmass marks 50 years of serving local homeowners and global visitors. Under the leadership of Chuck Frias, Tim Clark, and Ben Wolff, the company has become a cornerstone of the Aspen Snowmass community, managing hundreds of properties and welcoming thousands of guests annually.

Expanding into Snowmass Village

Located at 730 E Durant Ave in Aspen, Frias Properties expanded into Snowmass Village in 2023, taking on property management for Chamonix, Homestead, The Enclave, and Owl Creek Homes. Their Snowmass base is at The Enclave, 360 Wood Road.

Comprehensive Services

Vacation Rentals: Offering 130+ rentals, including downtown Aspen condos, Aspen Highlands homes, and Snowmass properties, Frias Properties delivers seamless stays with complimentary perks like Aspen airport transfers, health club passes, concierge services, and 24/7 support.

Property Management: Providing attentive care for individual homes, vacation rentals, and HOAs, Frias ensures homeowners receive quality service and peace of mind.

Real Estate: As Aspen Snowmass Sotheby’s International Realty brokers, Chuck Frias and Tim Clark help visitors turn vacations into homeownership.

For half a century, Frias Properties has exemplified the Aspen spirit through exceptional service and community commitment.

Locally Owned, Internationally Loved

Written by the company

Vacation Rentals | Property Management
Frias Properties of Aspen Snowmass presents an impressive selection of over 130 vacation rentals in the Aspen Snowmass area, catering to a wide range of preferences. With a rich history spanning five decades of serving visitors from around the world, we are committed to providing our guests with a seamless and enjoyable stay. +++ As part of our dedication to guest satisfaction, all Frias Properties guests enjoy a host of complimentary services and amenities. These offerings encompass complimentary transportation to and from the Aspen Airport, access to a full-service concierge for personalized assistance, entry to local health club facilities, and the peace of mind that comes with 24/7 support throughout your stay. Your comfort and convenience are our top priorities.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

994 reviews

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Replied to 75% of negative reviews

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4.6

All reviews

(994)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

The perfect airbnb in Aspen!

The concierge service was so helpful and the location was perfect! Everything was within 15 minutes walking and the property itself was very clean and equipped with everything we needed.

February 12, 2026
Rated 5 out of 5 stars

Aspen Long Weekend

Our stay in Aspen with Frias was comfortable and easy! Would definitely stay with them again in the future.

January 30, 2026
Rated 5 out of 5 stars

Second year with Frias

Second year with Frias. Great service. Great condo. Great location. The airport transfers are a HUGE plus and convenience. Only comments on the unit - the mini blinds in the living room were broken and no laundry supplies. Other than that, fantastic.

February 5, 2026
Rated 5 out of 5 stars

Great apartment

Great apartment. There are a few points to improve: parking permits need to be correctly dated and the plains. I got warnings twice: the tag had a wrong date on it (typeO) , second one was for parking at City Market while shopping:(
Shampoo, soap was not sufficient for a week stay. It was more for 1 time use.
Check in form had very unclear instruction about cleaning service, I was not aware a midweek cleaning came free with a week rental , the form was misleading.

January 31, 2026
Rated 2 out of 5 stars

TLC needed

The outside light coming into the unit was not working making it difficult to enter the property at night, especially with ice on the ground. I reported the issue and the maintenance worker came, but never fixed it. I never heard back from anyone. There is a chair and carpet that are ripped and the furniture could use some Fabreeze. For the price of the unit, it could use some TLC.

February 5, 2026
Frias Properties of Aspen Snowmass logo

Reply from Frias Properties of Aspen Snowmass

Thank you for your feedback. It has been shared with our broader team for attention. We look forward to hosting you again!

Rated 5 out of 5 stars

Everything was great

Everything was great. The place was amazing, the staff and shuttle people were great as well. The one van needs to be upgraded, however, as it just seemed a little run down and not easy to get into and out of. Overall, it was great.

February 4, 2026
Rated 1 out of 5 stars

Horrible unit, great staff

The staff was wonderful, but the condo was not. The shower is master bedroom smelled horrible. The master bedroom bed was super hard with only 2 usable pillows. The pillows were super thin. Combined with the terrible bed, atrocious smell, it was awful. The owner of the unit locked the master bedroom Tv with a code and also locked the microwave with a code, making it impossible to utilize basic things in the unit. I do not recommend staying in this particular unit at all. The staff was awesome, so I am sure there are other units not as horrible as this one.

January 30, 2026
Frias Properties of Aspen Snowmass logo

Reply from Frias Properties of Aspen Snowmass

Dear Guest,
Thank you for taking the time to share your feedback about your stay in Unit 211. We are very sorry to hear about the concerns you experienced. This is not the impression we want any guest to leave with.

We have reviewed your comments with our housekeeping and maintenance teams, as well as the unit’s owner. While we have not previously received reports of odors, mattress discomfort, or appliance access issues in this unit, we take your experience seriously and are inspecting each of these items to ensure everything is functioning properly and meets our standards.
We’re glad to hear our staff made a positive impact during your stay, and we appreciate your kind words about them. Your feedback is valuable, and we will use it to continue improving both the unit and our guest experience.

We hope you will consider staying with us again so we can provide you with a more comfortable visit.

Warm regards,
Frias Properties

Rated 2 out of 5 stars

Stay was ok

Stay was ok. Front desk seemed annoyed at times for simple requests like blankets and extra toiletries or for recommendations of where to eat. We were told we could list room for rent as we had to leave a day early due to weather. We did leave before checkout the day before and room was listed- we even tried to see if room was available online to be rebooked and it showed booked. However; we were told later that the room was not booked.

January 21, 2026
Frias Properties of Aspen Snowmass logo

Reply from Frias Properties of Aspen Snowmass

Thank you for your feedback. We will share with our team and adjust accordingly. We look forward to hosting you again.

Rated 5 out of 5 stars

Great one bedroom in heart of Aspen

Great condo. Excellent staff on the front desk. This very historic building is gorgeous.the owner of this large one bedroom designed it beautifully. It is less than 2 blocks to the Ajax gondola.

January 21, 2026
Rated 5 out of 5 stars

Flexible

Our departing flight was canceled bc of weather and independence square was able to be flexible and offer us lodging an extra night if needed.

January 26, 2026

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