Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... See more
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Based on these reviews
Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide t... See more
Company replied
Andrew Lewis at Gravells Hereford provided outstanding service when i bought a little run around Picanto for our dogs! So impressed with the service that I went back and purchased a new one. From the... See more
Company replied
Arrived early (8.15 am)..Offered hot drink..Car taken for service..We had pre arranged to testdrive 3 models, (that we were considering for our next mobility upgrade . All good ,and all our questions... See more
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Company details
Written by the company
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!
Contact info
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, United Kingdom
- 07776162867
- gravells.com
4.5
Excellent
155 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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Be cautious if buying a new car!
We ordered a brand new Renault Clio for March delivery on the new number plate.
When we came to collect our new car, at the time and date previously agreed, the car wasn’t in a hand over bay or out the front of the dealership it was around the side of the dealership in a car park amongst a row of other cars. Not other new cars, these were presumably other customers cars in for repair or service.
When we looked over our new car before driving off we saw it was damaged to the front near side wing. We’ve got no idea how or when the damage occurred, but we were lucky to spot this as it was raining quite heavily at the time.
Furthermore, we’re not sure whether this dealer regularly does new car hand overs in a car park, but I do hope they didn’t do the handover in this way to mask the damage which they didn’t want us to see - I guess we’ll never know.
Anyway, we rejected the car and insisted on a refund.
March 25, 2026
Unprompted review
Gravells of Bridgend I have recently purchased a car from…
I have recently purchased a car from Kia Bridgend, called in this morning to enquire when I will be able to collect the car.
I spoke to Shona at the reception area , I must say Shona went out of her way to ensure everything was set up ready for my collection.
It is very reassuring when purchasing a car that Gravells of Bridgend, from the Manager to the Sales Team Dan, to Shona at Service department all pull together. Would you please pass on my personal thanks to Shona and the team at Bridgend.
Yours faithfully,
Ron Price
April 10, 2026
Unprompted review
Reply from Gravells
Hi Ron, thank you for this excellent 5 star review of your experience with our whole team at Gravells Kia Bridgend. It is great that you got to experience and appreciate the teamwork of our service and sales teams and were delivered excellent service across them both, we will certainly pass on your kind comments to the team! We hope you enjoy your new Kia and we thank you very much for choosing us at Gravells Bridgend.
Best Wishes,
Carwyn Evans, General Manager & the rest of the team at Gravells Kia Bridgend
Another great experience at Gravells…
Another great experience at Gravells Hereford. I purchased my sparkling new Clio yesterday, and Nick Shepherd patiently talked me through all the features and made sure I was confident before I drove home. This was our 2nd purchase from Nick in the last 12 months, and we cannot fault the professionalism and customer service from Nick and the team at Gravells.
March 30, 2026
Unprompted review
Reply from Gravells
Hi Val, thank you for this excellent 5 star review of your experience with us at Gravells Renault Hereford! We are so pleased you returned to us and Nick for your new car, it was a pleasure to have served you again in finding a new set of wheels you feel confident in. Wishing you all the best in your new car, thank you for choosing Gravells!
Kind Regards,
The Gravells Renault Hereford Team
Having purchased my Dacia Sandero…
Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide to buy another car, I will most definitely go and see Nick.
February 20, 2026
Unprompted review
Reply from Gravells
Hi Sharon, thank you for this lovely review of Nick in our Gravells Dacia Hereford dealership. We're so pleased to hear you had an excellent experience purchasing your new Sandero - Nick will be really pleased to read your kind words! Thank you for choosing Gravells for your new Dacia, wishing you many happy miles on the road ahead.
Best Wishes,
The Gravells Dacia Hereford Team
Fab service.
Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick and Isaac handled all the DVLA paperwork for us meaning there was a smooth transition from Duster to Bigster. Fab customer service, all round.
March 20, 2026
Unprompted review
Reply from Gravells
Hi Julie, thank you for taking the time to leave a lovely 5 star review of your experience with us at Gravells Dacia Hereford. We're so glad to see you found a suitable new Dacia in the Bigster - it's an incredible vehicle with the space you need, we know you will love it. It was a pleasure to have served you and we look forward to welcoming you back in future!
Best Wishes,
The Gravells Dacia Hereford Team
I cannot praise Gravells KIA in…
I cannot praise Gravells KIA in Bridgend enough, and I’m so grateful for the outstanding care I received from Shauna and her team, She went above and beyond every time I brought my car in—her honesty and knowledge saved me hugely.
Even though I no longer have my Kia, I still trust KIA Bridgend completely—and I know I can always count on Shauhna and her team there, If you’re looking for a garage that truly cares, goes above and beyond normal job roles with dedication then this is the place, nothing is too much trouble fir them….. the hot chocolate is good too 😉
Thank you, Shauhna for everything—you’re amazing!
See you soon x
March 18, 2026
Unprompted review
Reply from Gravells
Hi Anne-Marie, thank you for this kind and thoughtful review of our Gravells Kia Bridgend dealership! We are so pleased you had such great experience with Shaunah, your kind comments will mean a lot to her and the rest of the service team. It is always our priority to ensure all our customers are well looked after and to deliver honest good service, and we are glad to hear you felt you received this. We would have to agree that the hot chocolate is the real winner though!😊👏
Thank you once again for visiting Gravells Kia Bridgend, we look forward to welcoming you back again in future.
Best Wishes,
The Gravells Kia Bridgend Team
Just wanted to say a massive thank you…
Just wanted to say a massive thank you to Cassy for looking after my parents. She took the time to answer all their questions without making them feel pressured into making a decision. As they have never had an automatic she explained all the features clearly. She was friendly and efficient which made the process much easier for my parents. Think she is an asset to this dealership.
March 13, 2026
Unprompted review
Reply from Gravells
Thank you so much Lisa for your kind words about Cassie. She is excellent at looking after her customers and an important part of our team. We are delighted that your parents had a good experience at Gravells Kia Swansea and we wish them years of happy motoring!
Had a great experience buying my new…
Had a great experience buying my new car from Gravells Kidwelly. I was picked up from railway station and offered lift back after my test drive. Car was delivered very quickly with accessories fitted as requested.
A big shout out to Karl for sorting everything out for me .
March 13, 2026
Unprompted review
Reply from Gravells
Hi Wayne, thank you for this great 5 star review! We're really glad to hear you had such a great experience purchasing your new car from us, and you felt that it was worth your excellent feedback. Karl will be pleased to read your kind words. It was a pleasure to have served you and we appreciate you choosing Gravells Dacia Kidwelly for your new car!
Best wishes and happy driving,
The Gravells Dacia Kidwelly Team
New Sportage
Just want to leave a quick review on our experience with Gravells of Narberth, my wife and I went to look for a new car last week at The Narberth garage, parked our old car up went inside within 4 mins of being there, Lewis Gravell approached us asking if everything was ok, we explained what we where doing there and he took over and did his thing, absolutely fantastic experience with him, cut a long story short we picked up our new car today, all I can say from a personal point of view is this, nothing was to much for Lewis he answered all the questions we had explained the process and it went as smooth as one could expect absolutely outstanding service couldn't recommend them enough, one thing is for sure this won't be the last time we buy a new car from you a massive 5***** from myself and my beautiful wife thanks for the making the experience painless well apart from giving you the money of course 😆 thanks again
March 11, 2026
Unprompted review
Reply from Gravells
Hi John, would love to start by saying what an absolutely outstanding 5 star review of which we're so appreciative! Hearing of your 5 star experience with Lewis is excellent, we're so pleased you were satisfied with the service you received and are happy with your new shiny Sportage! It was an absolute pleasure to have welcomed you and assisted you to our dealership and we do look forward to welcoming you back again in future to Gravells Kia Narberth.
Best Wishes,
Jason Boucher - General Manager
and The Gravells Kia Narberth Team
Great customer service
Great customer service, as always from Nick Shepherd. No pressure, always fair and balanced. I would always buy a car from Nick - this might be the 5th Renault I have purchased from him. Highly recommend.
March 6, 2026
Unprompted review
Reply from Gravells
Dera Elaine, Thank you for your lovely review of Gravells Renault Hereford and particularly Nick. We are delighted that you are onto your 5th Renault! Thank you for your business and happy motoring!
Gravells Hereford. Spot on!!
We had our “old” kia sportage repaired here. Service was outstanding. We have recently had our MOT and pre paid service plan, perfect. Customer service was excellent and service dept excellent cannot say well enough how excellent Gravells are, we have an existing service with vertu and Gravells wins hands down. Friendliest, competence and value Thank you❤️
March 4, 2026
Unprompted review
Reply from Gravells
Thank you Mr Gray for your kind words! We are delighted that you are happy with your aftersales service. As a family business, this is our top priority and we would like to thank you for coming to Gravells Kia Hereford. We look forward to helping you again soon. Happy motoring!
Would definitely reccomend highly.
Would definitely reccomend highly.
Richard Barber made purchasing a car so easy.
Polite, friendly, funny and helpful, he went out of his way to help me.
Even put up with my weird emotional attachment to my previous car and did everything to make it all good for us.
Got the tax sorted, helped me with the insurance, changed my number plates, did everything.
Thank you.
February 25, 2026
Unprompted review
Reply from Gravells
Hello Nicola, thank you very much for this lovely review of your experience with Richard at our Gravells Kia Kidwelly Dealership. It's great to hear Richard's approach was exactly what you needed when changing your car as rest assured - it is completely normal to have an attachment to a car, its taken you through a lot of journeys! However we are also pleased you decided to choose a new Kia with us and we hope you will enjoy many happy journeys ahead with it. Anything you need further, Richard or the rest of the team, will be on hand to help.
Many thanks once again,
The Gravells Kia Kidwelly Team 🙂
Recommended
We have been using Gravells in Narberth for many years now and have worked our way up through the ranges! Jason has always looked after us being both caring and knowledgable. Would recommend every time!
January 21, 2026
Unprompted review
Reply from Gravells
Thank you Andrea Thomas! It's great to hear that Jason has been looking after you. Thank you so much for all your business over the years. We are delighted that you are happy to recommend us to others also. Thank you again and the team at Gravells Kia Narberth wishes you happy motoring!!
Great buying experience in Gravells Bridgend
Had a really great experience in Gravells Bridgend buying my car. The customer service from Bryan and Shauna was absolutely brilliant. All the team are very nice, Claire and the manager Carwyn was also brilliant. Thankyou all
January 31, 2026
Unprompted review
Reply from Gravells
Hi Christine, thank you very much for taking the time to leave a kind 5 star review of the experience you had with us at Gravells Kia Bridgend! It was a real pleasure to have assisted you with everything you needed and we will ensure your excellent feedback is passed on to the team. Wishing you many happy miles ahead in your new wheels, we look forward to welcoming you back again in future!
Best Wishes
Carwyn Evans (GM) and the Gravells Kia Bridgend Team
James Baker went the extra mile to help…
James Baker went the extra mile to help make my experience of collecting my Sportage an easy one. He explained the systems so I could remember all the new information. I drove away confident and happy with the new car. All in all a top notch experience. Thanks James.
January 24, 2026
Unprompted review
Reply from Gravells
Hi Kate! Thank you for this excellent 5 star review of your experience with James at Gravells Kia Narberth. We're so pleased to hear you felt so well informed on your new Sportage and left our dealership confident, James will certainly be pleased to hear your kind words. We are always on hand should you need anything further - thank you once again for choosing Gravells for your new Kia.
Best Wishes,
The Gravells Kia Narberth Team
Exceptional dealership and customer service
After visiting a local dealerships and test driving a Renault Megane we were set on the car, however not so taken by the dealerships. Previously having a Kia and dealing with Gravells Abergavenny, I think we had been spoilt and expected the same great experience. When we found a Gravells in Kidwelly that also specialised in Renault we deemed the longer journey to the dealership well worth it! And it was. Gareth was brilliant; friendly, and incredibly helpful throughout. Really pleased with the exceptional customer service and the car. Thanks Gareth!
January 17, 2026
Unprompted review
Reply from Gravells
Hi K Lincoln, thank you for taking the time to leave such a glowing review of not only Gravells Renault Kidwelly but the Gravells group as a whole! We're so pleased you felt inclined to make the extra journey to visit us again, it is a true compliment to know you felt confident in purchasing the Megane you wanted with us, we will surely be on hand anytime you need anything with your new car. We will also make sure your kind words are passed on to Gareth! Wishing you many happy road miles ahead, thank you once again for choosing us at Gravells Renault Kidwelly.
Best Wishes,
The Gravells Renault Kidwelly Team
My car had a recall yesterday at…
My car had a recall yesterday at Kidwelly.Heidi Burrows was most polite and so lovely to talk to.I had a courtesy car for a few hours,she came out to show me and explained everything.Thanks so much for the car,and thanks for your superb work.Sandra Webb.
January 7, 2026
Unprompted review
Reply from Gravells
Hi Sandra! Thank you kindly for your lovely 5 star review of Heidi and the experience you had with us at Gravells Renault Kidwelly. Heidi will be so pleased to read your kind comments, we have passed this on and are thanking you. We look forward to serving you again soon!
Best Wishes,
Kevin Evans
Service Manager
Second time writing this 1 star rating…
Second time writing this 1 star rating as Gravells clearly had my review removed for speaking the truth. I've had nothing but terrible service since I started going there. Leased 3 cars over 5 years and each time I book on for MOT, I'm lied to stating that they tried calling to cancel. They even slyly added 2 payments of service when I went to pay a deposit for my car, even though I specifically told them I didn't want it. I've had one service out of it, and I've recently booked the car into another garage for my second serviced despite already paying Gravells. Receptionist is so unprofessional. I will never ever return.
November 1, 2025
Unprompted review
Reply from Gravells
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and that you feel the service you received from Gravells has fallen short of the standards we aim to provide.
This is certainly not the level of service we want any of our customers to experience, and we take comments like this very seriously. We would really appreciate the opportunity to look into the concerns you’ve raised regarding your MOT bookings, service plan, and the interaction you had with our team.
Please could you contact our Service Manager, Scott Ridings, directly at scott.ridings@gravells.com or on 01792 277235, so we can investigate this further and try to resolve the matter for you.
Thank you again for bringing this to our attention.
Kind regards,
Gravells Kia Swansea
Easy and unpressured buying experience
Very helpful and unpressured buying process. Easy and fair part exchange. Prompt response to any queries.
December 15, 2025
Unprompted review
Reply from Gravells
Hi MFlint, thank you for your kind review of Gravells Renault Hereford! We're so please you felt your purchasing experience with us was worth the full 5 stars, it was a real pleasure to serve you and you find your new car. Wishing you many happy miles on the road ahead, whilst we're always on hand to help if you need anything!
Best Wishes,
The Gravells Renault Hereford Team
Staff feedback
I have been a customer for many years and always had excellent service and support from Emyr & Gareth, recently I had an RTC and Gareth was supportive, efficient and went over and above to help me and replace my car, thankyou!
November 27, 2025
Unprompted review
Reply from Gravells
Hi Vicky - thank you for this lovely review! It's always so unfortunate when a customer has a RTC, but we're so pleased to hear Gareth was able to efficiently support you with finding a new car to get you back on the road! Your comments will be really appreciated by both Gareth and Emyr. Wishing you many happy and safe miles of motoring ahead - we're always on hand to help should you need us.
Best Wishes,
The Gravells Renault Kidwelly Team
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