Everything went so smoothly, from initial contact to vehicle pick-up. Sales Executive Agi was very efficient, practical and personable throughout the entire transaction, and even followed up with a ph... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Great experience from start to finish. Matt was extremely professional and understood our needs for a new car perfectly. He kept us up to date with proceedings and sorted out the audi connect app whil... See more
Company replied
This is for the body shop in Chalk Pit Epsom. Repaired my Honda Civic (they are Honda accredited as well as VW). Superb workmanship, good as new. Very competitive price, including use of a loan... See more
Company replied
I bought a new Audi A3 from this dealer and they were great in every way; responsive, fair, welcoming without being pushy and answered my questions honestly and accurately. There was no attempted up... See more
Company replied
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3DT, Epsom, United Kingdom
- www.driftbridge.co.uk
4.7
Excellent
399 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An absolutely appalling response from…
An absolutely appalling response from Audi Epsom. I’d avoid at all costs if I were you.
A friend of mine bought a 2021 Audi A3 as an Approved Used vehicle, expecting reliability. At just 29,000 miles, the entire 5F system has failed - a major component - and she has been quoted £5,000 to fix it OR they suggested using a third party for £2000, whilst offering no goodwill whatsoever.
Before it failed, the screen was noticeably hot. Despite this, Audi have said they’re “unable to fully investigate” the cause, while still expecting her to pay the full cost.
For a premium brand like Audi, this is unacceptable. A major system failure at this mileage should not happen, and the lack of accountability is extremely disappointing.
This experience has not only resulted in the loss of an extremely loyal customer and her family (who all own Audi vehicles), but as a customer myself, I will certainly never buy an Audi vehicle again.
April 17, 2026
Unprompted review
Reply from Drift Bridge Group
Thank you for your 5-star review, Benjamin! We’re pleased to hear that Lim was helpful and patient throughout your experience.
We really appreciate your feedback and will be sure to pass your kind words on to him. We look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
We had an excellent experience with…
We had an excellent experience with Audi at Drift bridge in particular Rahim - who gave us first rate advice and service.
April 1, 2026
Reply from Drift Bridge Group
Thank you for your 5-star review, Vic! We’re delighted to hear you had an excellent experience with us at Walton Audi.
It’s wonderful to know that Rahim provided you with first-rate advice and service, we’ll be sure to pass on your kind words to him.
We really appreciate your feedback and look forward to welcoming you back again in the future. Thank you!
Great buying opportunity experience
Great buying opportunity experience, Agi made the entire process smooth and efficient.
April 3, 2026
Reply from Drift Bridge Group
Thank you for your 5-star review, Stuart! We’re delighted to hear you had a great buying experience with us.
It’s wonderful to know that Agi made the whole process smooth and efficient for you – we’ll be sure to pass on your kind words to them.
We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom in the future. Thank you again!
A completely stress-free and happy experience.
I bought a new Audi A3 from this dealer and they were great in every way; responsive, fair, welcoming without being pushy and answered my questions honestly and accurately. There was no attempted upselling. I traded in an old car and was given a fair valuation which exceeded other online buyers.
I was given a detailed handover and can honestly say that the whole experience was reliable and stress-free.
April 5, 2026
Reply from Drift Bridge Group
Thank you for your fantastic 5-star review, Paul! We’re delighted to hear that your experience purchasing your new Audi A3 was so positive from start to finish.
It’s great to know you felt supported throughout the process, from our honest and pressure-free approach to your part exchange through to the detailed handover of your new car. Providing a fair, transparent and stress-free experience is exactly what we aim for, so your feedback means a great deal to the team.
We hope you’re thoroughly enjoying your new Audi A3 and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Reply from Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you appreciated the regular updates on your car’s build and delivery.
Keeping our customers informed throughout the process is very important to us, so it’s great to know this made a positive difference to your experience.
We really appreciate your feedback and look forward to welcoming you back to Walton Audi in the future. Thank you again!
The experience at Audi Epsom was…
The experience at Audi Epsom was positive from start to finish.
Jason and the team were professional, helpful and super friendly.
April 5, 2026
Reply from Drift Bridge Group
Thank you for your 5-star review, Preetii! We’re delighted to hear your experience at Audi Approved Epsom was positive from start to finish.
It’s great to know that Jason and the wider team were professional, helpful and super friendly throughout your visit. We really appreciate your kind words and will be sure to share your feedback with them.
We look forward to welcoming you back again in the future. Thank you!
Hi and Thank You
Hi, our experience at the Walton branch was a very pleasant and enjoyable experience mainly due to the excellent service provided by the staff but mainly due to the attention and service provided by sales personnel Rahim Velji. He made us feel extremely welcome, provided us with all the information we requested, responded to our emails promptly and looked after us throughout. We are very happy with the vehicles we purchased and hope any future sales personnel match up to Rahim’s customer service. He has a very nice attentive and professional manner.
April 4, 2026
Reply from Drift Bridge Group
Thank you so much for your wonderful 5-star review, Marie! We’re delighted to hear that you had such a pleasant and enjoyable experience with us at Walton Audi.
It’s especially great to know that Rahim provided such attentive, professional and responsive service throughout your journey. We’ll be sure to share your kind words with him – he’ll be thrilled to hear your feedback.
We’re so pleased you’re happy with your new vehicles, and your comments about the overall team experience mean a great deal to us. We look forward to welcoming you back to Walton Audi in the future. Thank you again!
Reply from Drift Bridge Group
Thank you for your 5-star review, Tom! We’re pleased to hear you found our team quick and helpful.
We really appreciate your feedback and look forward to welcoming you back to Audi Approved Epsom in the future. Thanks again!
New car sales experience
Good advice and options provided by the sales exec. Quick and easy to do business with details of the finances clearly explained
March 29, 2026
Reply from Drift Bridge Group
Thank you for your 5-star review, Steve! We’re delighted to hear that you had a smooth and positive experience with our sales team.
It’s great to know you found the advice helpful and the process quick and straightforward, with everything clearly explained. That’s exactly the experience we aim to provide.
We hope you’re enjoying your new car and look forward to welcoming you back to Walton Audi in the future. Thank you again!
Satisfied customers!
We dealt with the lovely Ryan Parker at Volkswagen Drift Bridge, Epsom and were very happy with the service we received from start to finish!
March 26, 2026
Unprompted review
Reply from Drift Bridge Group
Thank you for your 5-star review! We’re so pleased to hear that you had such a positive experience with us at Drift Bridge Volkswagen.
It’s great to know that Ryan looked after you so well and provided excellent service from start to finish. We’ll be sure to pass on your kind words to him, he’ll be delighted.
We really appreciate your feedback and look forward to welcoming you back again in the future. Thank you!
An excellent experience buying a car at…
An excellent experience buying a car at Drift Bridge. Very friendly and happy to answer any questions I had. Especially Helen and James who both made it very enjoyable at every stage, from the first phone call to picking my new car up, what a great team they make.
A very customer, thank you.
March 29, 2026
Reply from Drift Bridge Group
Thank you for your fantastic review, Chris! We’re delighted to hear that you had such an excellent experience with us at Drift Bridge.
It’s wonderful to know that Helen and James made the whole journey enjoyable for you, from your first enquiry through to collecting your new car. We’ll be sure to pass on your kind words to them, they’ll be thrilled.
Providing a friendly and supportive experience is what we strive for, so your feedback means a lot to us. Enjoy your new car, and we look forward to welcoming you back in the future. Thank you again!
We purchased our first Audi - consistent issues lack of communication post sale
We purchased our first Audi — a 2020 Audi e-tron — from Drift Bridge Audi in Epsom in September 2025. The initial sales experience was positive overall, and the process of trading in our previous car was straightforward, although there was some pressure to purchase additional add-ons.
Unfortunately, shortly after collecting the vehicle, we experienced our first issue: a fault with the wing mirror camera. The dealership resolved this under warranty and provided a courtesy car without any problems.
However, since that initial repair, the vehicle has been plagued by ongoing issues and has returned to the dealership numerous times. These include:
• Nearside wing mirror/camera fault (replaced shortly after purchase)
• Persistent water ingress, first reported in November
• Sloshing noise inside the cabin (later attributed to a blocked drain, cleared on 26/01)
• Water staining to the headlining around the sunroof following drainage work
• Offside wing mirror/camera now intermittently faulty
• Signs of poor-quality previous bodywork repairs (overspray on the front bumper and missing trim)
• Excessive wind/road noise from the nearside front passenger door
• Vehicle entering fault mode on two occasions, rendering it undriveable
• Offside charging port has stopped working entirely since January
• Vehicle intermittently failing to turn on, leaving us stranded — with advice simply to “turn it off and on again”
In addition to the vehicle faults, our experience with courtesy cars has been frustrating. While our car has been in the workshop for extended periods, we have been repeatedly asked to return courtesy vehicles at short notice because they were part of the dealership’s sales stock and had been sold. This has caused significant inconvenience, requiring us to rearrange replacement vehicles. On one occasion, a “new” courtesy car was delivered with an engine warning light already present.
Given the frequency and seriousness of these issues — particularly water ingress, electrical faults, and evidence of prior repairs — we have completely lost confidence in the vehicle as a safe and reliable family car. We have requested either a return of the vehicle or, at minimum, an extended warranty to cover the duration of our finance agreement.
Despite multiple follow-ups via email and phone, communication has been poor, with little sense of ownership or resolution. The car has recently been returned to us after further investigation, although issues still persist, including a fault with the driver’s side camera.
We chose to support a local dealership and expected a premium experience from Audi. Unfortunately, based on our experience, we would not purchase another vehicle from this dealership — or the brand — again. I rarely leave reviews, but I feel it is important to share this experience so others do not encounter the same issues.
March 29, 2026
Unprompted review
Reply from Drift Bridge Group
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations on this occasion.
We take all feedback seriously and are always looking for ways to improve. Our Service Manager, Ian Keen, has been in contact and we hope the concerns raised are now being resolved.
If there is anything further we can assist with, please do not hesitate to get in touch.
Very helpful staff
March 15, 2026
Reply from Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you found the team very helpful at Audi Approved Epsom.
We really appreciate your kind words and hope to welcome you back again soon. 🚗
My first visit
Having presented myself at Skoda Driftbridge for the first time ever, with a fault with my car, they were able to fit it in to their schedule and have it returned to me within a couple of days, whilst able to find me a courtesy car. Through out my dealings with all members of staff I have received nothing less than total professionalism. Friendly, knowledgeable, able to answer any questions and helpful. I was always kept informed of progress, even though the repair was carried out quickly.
I thoroughly recommend Skoda of Driftbridge.
March 23, 2026
Unprompted review
Reply from Drift Bridge Group
Thank you, Bob! We’re delighted to hear your first experience with Drift Bridge Škoda was such a positive one.
It’s great to know the team were able to fit your car in quickly, provide a courtesy car, and keep you well informed throughout the process. We’re especially pleased you found everyone professional, friendly, and knowledgeable, that’s exactly the level of service we aim to deliver.
Thank you for your recommendation and fantastic 5-star review; we really appreciate it! 🚗
Great day 😃
Jake was very patient with me, as I've never driven an automatic before which I'm now loving. Also he helped me get set up with all the tech, and connected my phone and showed me how to make things easy.
March 19, 2026
Reply from Drift Bridge Group
Thank you, Clare! We’re delighted to hear Jake took the time to support you, especially with getting used to driving an automatic and setting up all the technology in your new car at Gatwick Honda.
It’s great to know he made everything easy and helped you feel confident, and even better that you’re now loving the automatic!
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Reply from Drift Bridge Group
Thank you, Kelly! We’re delighted to hear James provided exceptional service at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Mark and Gianni were very helpful and…
Mark and Gianni were very helpful and the transaction went through very smoothly.
March 22, 2026
Reply from Drift Bridge Group
Thank you, Tony! We’re delighted to hear Mark and Gianni were so helpful and that everything went smoothly at Walton Audi.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Fabulous from start to finish
March 21, 2026
Reply from Drift Bridge Group
Thank you, Guy! We’re delighted to hear your experience was fabulous from start to finish at Walton Audi.
We really appreciate your 5-star review and hope to welcome you back again soon. 🚗
James was absolutely amazing
James was absolutely amazing. He knew his stuff. He made me and my family feel welcomed and explained everything really well. James is an asset to Drift Bridge.
March 16, 2026
Reply from Drift Bridge Group
Thank you, Anil! We’re delighted to hear you and your family felt so welcome at Walton Audi. It’s great to know James provided such knowledgeable and clear support throughout your experience.
He’ll be really pleased to hear your kind words; we agree, he’s a real asset to the team. Thank you for the fantastic 5-star review! 🚗
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.