Drift Bridge Group - Drift Bridge Volkswagen Reviews 

18
TrustScore 4.5 out of 5

4.6

18 Reigate Road, KT17 3LA Epsom, Surrey, GB


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Rated 5 out of 5 stars

I had a great experience purchasing a car from Drift Bridge Epsom. I initially bought a T-Roc but later realised it was too big for me, so I exchanged it for a Taigo. Shortly after reserving the Ta... See more

Rated 5 out of 5 stars

Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and st... See more

Rated 4 out of 5 stars

Great customer service. Staff very helpful but was slightly disappointed that the car we purchase had no received a full valet.

Company replied

Rated 5 out of 5 stars

Excellent service from Neil, Chrissy and the team at the Drift Bridge VW bodyshop. Carried out one sizeable repair to a door and three other minor repairs and the car looks almost back to new. Plus, f... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. Honda Dealer
  4. Used Car Dealer
  5. Volkswagen Dealer

Written by the company

Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.


Contact info

  • 18 Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom

  • 01737 360111

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 100% of negative reviews

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4.6

All reviews

(18)

298 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

I had a great experience purchasing a car from Drift Bridge Epsom.
I initially bought a T-Roc but later realised it was too big for me, so I exchanged it for a Taigo. Shortly after reserving the Taigo, I fractured my elbow and needed surgery, which meant I couldn’t test-drive the car.
Connor was incredibly helpful. He drove the Taigo while I sat in it to get a feel for the car, then delivered it to my home and collected the T-Roc. When I later realised I’d left my glasses and a small coin purse in the T-Roc, Connor arranged for a colleague to return them to me.
I’m very grateful for the excellent service.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Drift Bridge VW at Epsom are awesome

Drift Bridge VW at Epsom are awesome. Just bought a new Golf and the professionalism of the team together with a culture of making a difference shone through. Buying a car from them is a joyful and stress free experience.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Neil, Chrissy and bodyshop team

Excellent service from Neil, Chrissy and the team at the Drift Bridge VW bodyshop. Carried out one sizeable repair to a door and three other minor repairs and the car looks almost back to new. Plus, friendly, responsive customer service throughout. Really pleased with the results and the quality of service. Recommended.

June 3, 2026
Unprompted review
Drift Bridge Group - Drift Bridge Volkswagen logo

Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you for your fantastic 5-star review, Simon!

We’re really pleased to hear that Neil, Chrissy and the bodyshop team took such good care of you and that you’re so happy with the results. It’s great to know the repairs have brought your car back looking almost like new, and that the customer service throughout was friendly and responsive.

We’ll be sure to pass your kind words on to the team — they’ll really appreciate it.

Thank you for your recommendation, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Satisfied customers!

We dealt with the lovely Ryan Parker at Volkswagen Drift Bridge, Epsom and were very happy with the service we received from start to finish!

March 26, 2026
Unprompted review
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you for your 5-star review! We’re so pleased to hear that you had such a positive experience with us at Drift Bridge Volkswagen.

It’s great to know that Ryan looked after you so well and provided excellent service from start to finish. We’ll be sure to pass on your kind words to him, he’ll be delighted.

We really appreciate your feedback and look forward to welcoming you back again in the future. Thank you!

Rated 5 out of 5 stars

Drift bridge in Epsom are best in class

Drift bridge in Epsom are friendly, professional and have a great selection of VW approved second hand cars with genuine VW history.
Connor Hurley in particular helped the selection process be effortless and came up with suggestions, that we had not thought of.
Thanks !

March 2, 2026
Drift Bridge Group - Drift Bridge Volkswagen logo

Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you for the fantastic review! We’re delighted to hear you found the team friendly and professional and that the range of Approved Used vehicles at Drift Bridge Volkswagen stood out.

It’s great to know Connor helped make the selection process effortless and was able to suggest options you may not have considered. He’ll be really pleased to hear your kind feedback.

Thank you again for the 5-star review; we hope you enjoy your new car! 🚗

Rated 5 out of 5 stars

Buying a new car

The sales team were very professional and kept me updated at every stage which made the process of buying a new car easy.

March 4, 2026
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you, Peter! We’re delighted to hear the team kept you well informed throughout and made the process of buying your new car easy at Drift Bridge Volkswagen.

We really appreciate your kind words and 5-star revie; enjoy your new car! 🚗

Rated 5 out of 5 stars

Understanding my requirements and…

Understanding my requirements and giving an unhurried appraisal of the car i was interested in

February 23, 2026
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you, Steve! We’re delighted to hear you felt your requirements were understood and that you received a relaxed, unhurried appraisal at Drift Bridge Volkswagen.

We really appreciate your kind words and 5-star review; thank you for choosing us!

Rated 5 out of 5 stars

Very helpful beginning to end

Connor and the team were very helpful towards me buying my first car. Cannot recommend them enough, very smooth and efficient handover process and communications. Thanks Connor!

February 16, 2026
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you, Harry! We’re delighted to hear you had such a positive experience at Drift Bridge Volkswagen when buying your first car. It’s great to know Connor and the team were so helpful throughout, and that the handover and communication were smooth and efficient.

We really appreciate your recommendation and kind words — enjoy your new car, and thank you for the 5-star review!

Rated 5 out of 5 stars

Excellent customer service

Pouya, the salesman, was very patient and explained everything clearly and gently . I never felt pressured and he answered every query I had.

February 13, 2026
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you for your wonderful feedback! We’re delighted to hear you received excellent customer service at Drift Bridge Volkswagen. It’s great to know Pouya’s patient, clear, and pressure-free approach helped make your experience so positive.

We really appreciate your kind words and 5-star review — thank you for choosing us!

Rated 5 out of 5 stars

New car delivered on 29/01/26

New car delivered on 29/01/26. Many thanks to Ryan Parker the Sales Executive for his polite, friendly and great help during the sales process. Nothing was too much trouble for him, which was appreciated.

January 29, 2026
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you, Richard! We’re delighted to hear you had such a positive experience with Drift Bridge Volkswagen. It’s great to know Ryan’s polite, friendly, and helpful approach made the whole process so smooth, and that nothing was too much trouble for him.

We really appreciate your kind words and 5-star review — enjoy your new car!

Rated 5 out of 5 stars

Great personal service

Great personal service and attention to detail for your requirements. Knowledgeable advise and accommodating to your wants and needs, Highley recommend, I will use them again

January 14, 2026
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you, Helen! We’re delighted to hear you received such personal service and attention to detail. It’s great to know the team’s knowledge and accommodating approach helped meet your needs.

We really appreciate your recommendation and look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

Everyone was really friendly and…

Everyone was really friendly and helpful made the process of buying a new car very easy

December 24, 2025
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you, Ashley! We’re so pleased to hear the team made the whole process of buying your new car easy and enjoyable. We really appreciate your kind words and 5-star review!

Rated 5 out of 5 stars

Excellent service

January 16, 2026
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you, Steve! We’re delighted to hear you received excellent service. We really appreciate your 5-star review!

Rated 5 out of 5 stars

Ryan was our sales person and he made…

Ryan was our sales person and he made it an easy process and was very kind and polite
Would highly recommend going to him if u need any help or want to buy a car

January 11, 2026
Drift Bridge Group - Drift Bridge Volkswagen logo

Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you for your 5-star review. We’re pleased to hear that Ryan made the process easy and looked after you in such a kind and professional way. Your recommendation means a lot, and we’ll be sure to pass your feedback on to him.

Rated 5 out of 5 stars

Cannot recommend enough!

After 2 years of driving past T-Rocs and telling myself (and anyone else who was listening!) that one day, I will own of those, I finally do!! I called Drift Bridge Volkswagen one Saturday morning to see if I could view a black T-Roc I’d seen online, the lovely lady on reception put me through to Adam and he told me he would go and check to see if it was available to view and call me back. Within 5 minutes, I had received a call back to say I was in luck! So off we went, over to Epsom and as we turned the corner, there she was!! Except, it wasn’t the car I had come to view. I met with Adam and looked at the original car, but just knew the one parked on the corner was the one for me! Adam had no problem showing me the other car, which we took for a test drive and it was love at first sight! I said yes there and then, and that is VERY unlike me. The reason for this? Yes, the car was perfect. BUT, what sealed the deal for me was Adam’s customer service. I cannot commend him enough! From first contact right through until I drove away (and since with a follow up video and emails), I received above and beyond service - he was not pushy at all, he was informative, he was friendly yet professional and he knows his stuff! I was even lucky enough to have a beautiful bow on my new car when I came to collect her. Sam, who helped sort out the finance for me, was also extremely informative and professional - ensuring I had all the information I needed and I was happy to go ahead! He even confirmed as soon as the finance was accepted so I could relax!
Another thing to mention that we noticed whilst we were in the showroom, was the TLC that was being shown to the cars outside which was fantastic to see - they were gleaming!
I absolutely cannot recommend the team at Drift Bridge VW enough and I will only leave reviews if I genuinely believe they are worth leaving. This one, was worth leaving. Thank you!

October 18, 2025
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Hi Claire, what a fantastic review, thank you so much for sharing your experience! We’re thrilled to hear that your T-Roc dream finally came true, and even more so that Adam and Sam helped make it such a smooth and enjoyable process. It’s great to know you felt supported and never pressured, that’s exactly how we want every customer to feel.

We’ll be sure to pass on your kind words to the team (and the valeters too, they’ll be delighted you noticed their hard work!). Enjoy every moment in your new T-Roc, it sounds like it was meant to be!

Best wishes,
The Drift Bridge Volkswagen Team

Rated 5 out of 5 stars

Hustle free

I recently purchased a VW Tiguan from VW Drift Bridge Epsom and had a very positive experience. The team was professional, helpful, and made the process smooth from start to finish. They provided clear information about the car, answered all my questions, and kept me updated throughout.

The Tiguan itself has exceeded my expectations in terms of comfort, quality, and performance. I feel very confident in my purchase and appreciate the excellent service I received.

I would be happy to recommend VW Drift Bridge Epsom to anyone looking for a new car.

September 29, 2025
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Thank you so much for your fantastic review! We’re thrilled to hear that your experience with VW Drift Bridge Epsom was smooth and enjoyable, and that your Tiguan is exceeding expectations. Our team takes pride in providing clear information and helpful support throughout the buying process, so it’s wonderful to know that came across.

We really appreciate your recommendation and hope you continue to enjoy every drive in your new Tiguan!

Rated 5 out of 5 stars

We’ve just got our Tiguan Allspace

We’ve just got our Tiguan Allspace, this process couldn’t have been easier. Jason (drift bridge,Epsom) was incredibly helpful and clear with all financial options . We didn’t feel pressured and felt we were in great hands. Highly recommend dealing with Jason very professionally and also personable!

August 11, 2025
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

Hi Darren,
Thank you for taking the time to share your feedback. We’re so pleased to hear you’re happy with your new Tiguan Allspace and that Jason made the process clear and straightforward. It’s great to know you felt supported without any pressure. We’ll be sure to pass on your kind words to him. Enjoy your new car!

Rated 4 out of 5 stars

Great customer service

Great customer service.

Staff very helpful but was slightly disappointed that the car we purchase had no received a full valet.

July 26, 2025
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Reply from Drift Bridge Group - Drift Bridge Volkswagen

We appreciate the review and the positive comments about our team. Sorry we missed the mark with the valet - we’ll make sure it’s addressed moving forward.

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