Frias Properties of Aspen Snowmass Reviews 

Terrific property and support from Lesley at the front desk. All the amenities are outstanding. The people of your company put the experience over the top.

The room itself was fine, and the location close to everything. The hotel check-in parking spot was always taken by ride share, so getting luggage into the room from distant street parking was a challenge. The biggest issue, however, was the constant noise. There were metal garbage cans right outside our windows, and people opened and banged the lids shut all night long. Then, in the early morning hours, the garbage people came and banged the cans around more. We got no sleep, and while we had paid for two nights, we had to leave after one. We spoke to the front desk upon check-out but were offered no recompense. We will return to Aspen, but not this property.

It was a great experience renting from Frias Properties. Our rental was mostly stocked with the every day essentials and any time I reached out to them I was able to get a prompt review. I will definitely look to utilize them in the future when I am in the Aspen area.

Great location and walkable to everything.

We have owned or rented homes in aspen for the last 20+ years. When renting, we turn to Frias who have always been exceptional.

Will not rent from VBRO ever again after renting from Frias.

Heartless rental company that has no compassion for their guests.
Had to cancel the entire trip due an emergency with the dog.
Immediately was told no refunds because it wasn’t in the 14 day window.
Not a single kind word like hope your dogs ok or sorry about what you’re going through.
I understand policies because I own my own business, but we also make exceptions for certain situations, family emergencies being one of them.
Even offering to refund one night instead of both would have been ok but instead all I got was a cold & uncaring response.
Should really work on their customer service & try to have some understanding for what people are going through.
A little kindness can go along way especially if you want people to tell others about your property which obviously I won’t be doing.
Plenty of other great properties in Aspen that we’ll be booking instead in the future.

Check-in process was super easy. Great location for where we stayed. Blocks from everything, and place was great for our needs. Beds were huge, and very accommodating. Would definitely stay again.

A roomy 3 bedroom apartment that allowed 7 of us and a baby to sleep comfortably

Front desk people at Independence Square do a fantastic job, are very friendly and helpful. Also, Julie, with reservations, is wonderful and always great at helping me to find the right property/location!

This is about your amazing head concierge Mariya Mitsinovoa! Although my girlfriends and I stayed at one of your properties, we sadly booked through VRBO. Since I had very little response from our "agent" (who also had absolutely no knowledge of the area as they were from another state), in desperation, I figured out our condo and it's management, that led me to Mariya. After honestly explaining the situation, she STILL went out of the way to help us. From sharing fabulous ideas as well as important logistical information to even helping me with my luggage and offering local discount coupons on my arrival. My welcome to Aspen was wonderful due to Mariya! I will recommend your properties (and Mariya) to my friends and will certainly call for my return! Thanks again!

Easy check-in, excellent accommodations, and friendly customer service.

The room was just gorgeous and very well appointed. The staff were professional and engaged! We will be back!

The home was very comfortable and well-appointed. The response time of the customer service rep was very good. When a battery in one of the home alarms was chirping one night, a maintenance person arrived early the next morning to fix it. We were very happy with our Frias rental experience.

The parking instructions for the hotel are less then optimal. The map that was given during after hours check was basically useless. The room could hear everything outside, was woken up to glass and bottles being dumped into trashcans all morning.

On the positive side, the rooms were clean and very nice.

Clean, great access instructions and well mainatained

Company very organized. Apartment clean & adequate. Next time ill ask a few more questions….ie. 3 bedrooms need to have 3 baths for us. We made it work!

Great location. Staff at the desk were very helpful. The shower handle was a little rickety and would come off in our hands. The breakfast was adequate. The cost of the room was a little high. Nice to be in the middle of things and in an historic hotel. Also, no parking on the premises. But Assistance with where to park off premises.

Beautiful property. Very Helpful throughout.

Great spot, super clean and easy to get to. About 8 mins from the airport. Access to main area was great and plenty of good restaurants in the area as well. Quite place. Would 100% stay here again.