They take advantage whenever they can
I have been 3 times to buy accessories and get my bike serviced. Everytime they say that the option I want to go for is not possible for my bike, and they suggest an expensive one (but I kept going as I wanted to give them the benefit of the doubt). When you show them it is indeed possible, then they will let you go for it. When asking for an accessory, they only show the most expensive type, and you have to explicitly ask for a cheaper one. Labour charge is unreasonably high. They won't tell you how much it will be beforehand. They take 20 minutes of labour to replace a tire, while it takes 5-10 minutes at the most. A few days ago, I wanted my tire replaced (I had the other one replaced a few months before) and I also wanted to buy a klickfix and basket. I asked for the prices and left the basket to them since they were going to replace the tire anyway. Little did I know that they would charge me different prices for the two accessories (assembling more expensive types) and, most of all, for labour to assemble the basket! 25 minutes were counted towards it, more than to replace the tire! Never in my life had I to pay for an accessory that I buy in store, to have it mounted on my bike. But also, they should have told me in advance and show me the costs and prices. I find it very dishonest. It takes 5 minutes to screw a couple of bolts, which I would easily done myself, had I known that!
Reply from Fri BikeShop - Herlev
Dear Serena,
Thank you for your feedback. We are sorry that you had an experience where the information regarding the cost of fitting your tire and basket did not feel clear. Our store staff have informed us that they did provide information about the costs before the work was carried out, and so they are a bit surprised that it did not come across clearly to you.
We understand, however, that it can be frustrating when expectations and information do not fully align, and we are sorry that you had a less than satisfactory experience in our store. We truly appreciate you sharing your thoughts regarding pricing, as it helps us reflect on our communication and improve to ensure that all customers receive clear and transparent information about costs before any work is started.
We hope to provide you with a more positive experience should you visit us again in the future.
Kind regards,
Chris, Fri BikeShop
