Good service, nice people!
I needed some rubber gloves for repairing. Even though they weren't selling them, they pointed me towards a shop that sells them and also gave me one of their pairs. Very nice people!
May 7, 2025
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Company details
About Fri BikeShop - Sønderborg
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Alsgade 2, 6400, Sønderborg, Denmark
- +4574425253
4.1
Great
36 reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience
I went to the shop because my bike had a flat tire, and I couldn’t fix it myself.
They told me they’d sorted it out and charged me 125 DKK. But as soon as I got the bike back, I noticed the gears weren’t working anymore, so I had to go straight back to them.
The next day, I realized the tire was still flat, which made me miss an important meeting.
When I went back to the shop, they claimed it wasn’t their fault. Apparently, instead of replacing the inner tube, they decided (without even asking me!) to just patch the hole—on an old tire! Unsurprisingly, the patch didn’t hold.
They charged me another 300 DKK to fix it properly this time, with no discount or even an apology for all the trouble they caused. I can’t help but feel like they took advantage of me—probably just saw a young foreign woman on her own and thought they could scam me. I’m definitely never going back there.
Edit: You replied to my review and said I’d be getting a refund. But you didn’t include any email or way to contact you so that I can actually get my money back. Is this just some kind of marketing trick?
November 29, 2024
Unprompted review
Reply from Fri BikeShop - Sønderborg
Hi Guilla.
Tak for din anmeldelse.
Jeg har været i dialog med butikken, som er meget kede af, at du har den oplevelse af forløbet.
Efter de havde lappet cyklen første gang, opstod der en en ny punktering på din cykelslange et andet sted, end der hvor den første punktering var opstået. Da du besøgte butikken igen, ønskede butikken selvfølgelig at løse dette for dig - denne gang ved at at sætte en ny slange i efter dit ønske.
Butikken beklager, at du har en oplevelse af dårlig kommunikation i forbindelse med dine værkstedsbesøg, hvorfor de gerne vil kompensere dig for de 125 kr., du betalte ved det første værkstedsbesøg.
Mvh
Sebastian
Fri BikeShop
Wide range of bikes and accessories…
Wide range of bikes and accessories offered by a kind and experienced staff in a beautiful and perfectly located showroom. What is not to like?
August 8, 2023
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