Impeccable service along side a fast payment. Without a doubt a top company and I’ll be using them again in future.
Company replied
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See what reviewers are saying
Sent phone in to be checked ,then got email saying it had screen burn which I knew it didn't have so rejected their derogatory offer of £10.contacted them after waiting nearly 2 weeks on return of pho... See more
Company replied
Excellent customer service! Speedy process!... l sent my iPhone XR to Frift on Wednesday... they called on Thursday to say it's been received & they would be paying me the full amount as originally qu... See more
Company replied
Absolutely outstanding service, tracked phone delivery which showed signed for at 12.20 today. Got a call less then 2 hours later to say all ok & money in bank account within 30 minutes of that call.... See more
Company replied
Company details
Written by the company
Frift specialises in the recycling of technology from Mobile Devices to Tablets, Laptops and much more. Save the planet by trading in your device and we can either upgrade you to a device of your choice or, we can offer you an industry leading trade in price. Download our Frift app on either the App store or the Play store and see how seamless and easy it is to transition from old to new or to turn your old tech into cash! Visit our site to learn more at www.frift.co.uk
Contact info
Unit 2, Road Two Business Park, Road Two Winsford Industrial Estate, CW7 3RX, Winsford, United Kingdom
- 01606558866
- support@frift.co.uk
- frift.co.uk
3.6
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Traded in iphone 11
Traded in iphone 11. Clear description of different quality points, mine had a deep scratch on the screen so was “poor”. Sent off the item on a Tuesday and a week later had the agreed amount in my account, no haggling or issues.
September 20, 2023
Unprompted review
Reply from Frift
Hi Paul, thank you for taking your time to leave a positive review. We are happy you chose Frift to turn your tech into cash!📱
Really disappointing experience
Really disappointing experience, took 4 days to re-value phone once arrived. Offered a 5th of initial offer, took over a week to return phone. Ignored emails.
September 19, 2023
Unprompted review
Reply from Frift
Hi Jack,
We are sorry to hear you had a negative experience when turning your tech into cash with Frift. We have requested further information via Trustpilot to allow us to look into this further.
Thank you,
Team Frift
Fantastic experience
Fantastic experience! DPD picked up the parcel on-time and I was kept informed throughout the process. Money was delivered into my bank account promptly. Would recommend and use again
September 6, 2023
Unprompted review
Reply from Frift
Hi Matthew,
Thank you for taking the time to leave us a review!
We are so happy to hear you enjoyed your experience with us at Frift!
We look forward to seeing your name in the future!
Best Wishes,
Team Frift 🧡
So easy to use!
So easy to use and honoured the price quoted originally (unlike other companies who offer the same service) . I shall use again in the future! Money in my account within 2 days! Result !
September 6, 2023
Unprompted review
Reply from Frift
Hi Dan,
Thank you for taking the time to leave us a review!
We are so happy to hear you you were happy with your experience at Frift!
We look forward to seeing your name in the future!
Best Wishes,
Frift 🧡
Hassle free phone recycling
After comparing a few phone recycling sites , Frift offered the most for my iphone 12 , my phone had a few marks on the edges so the price I was quoted was reduced after I sent it to them , the amount I received was still more than other phone recycling places , payment was received within 3 days .
Overall happy with the price and a straight forward process to sent phone and recieve payment .
August 29, 2023
Unprompted review
Reply from Frift
Hi John,
Thank you for taking the time to leave us a review!
We are so happy to hear that you were pleased with our evaluation of your device, we strive to assess your devices as fairly as possible!
We look forward to working with you in the future.
Best Wishes,
Team Frift
Very good service and professional…
Very good service and professional thanks
September 1, 2023
Unprompted review
Reply from Frift
Hi Donald,
Thank you for taking the time to leave us a review.
We are so happy to hear that you were pleased with the service we provided for you.
We very much look forward to seeing you in the future.
Best Wishes,
Team Frift
Frift SO Swift!!!!!
Frift made my experience so easy and made me feel confident right from the word go! Communication was excellent and precise, my payment made so quickly, im a very happy customer and will use Frift again and let all know the GREAT service i received! Many thanks Frift
August 25, 2023
Unprompted review
Reply from Frift
Hi There,
Thank you for taking the time to leave us a review!
We are so happy to hear that you were happy with your experience here with us at Frift!
We look forward to seeing you in the future.
Best Wishes,
Team Frift
Service excellent
Service excellent
Communication excellent
Payment excellent
Couldn’t give enough stars
August 31, 2023
Unprompted review
Reply from Frift
Hi Ricky,
We are so happy to hear you were happy with our service!
We very much look forward to working with you in the future!
Best Wishes,
Team Frift
Sent an excellent phone with one chip
Sent an excellent phone with one chip on one corner - sent a report loads of things wrong - don't believe them!! But took lesser offer! Would not use again!! Not recommended!
September 5, 2023
Unprompted review
Reply from Frift
Hi Alun,
We are really sorry to hear that you weren't happy with our counter offer.
I have looked into this and can see the device unfortunately has some screen burn, which would result in the screen needing replacing.
When we provide a counter offer we try to be as fair and transparent as possible.
I can see your payment has now been made but if you would like to discuss this in more detail, please don't hesitate to get in touch.
Best Wishes,
Team Frift
Would use again
I didn’t get the online valuation (was offered about 15% less) but when I said forget it they matched my counter-offer. Pretty quick service and payment. Would use again.
July 3, 2023
Unprompted review
Reply from Frift
Hi Anne,
Thank you for taking the time to leave us a review.
We are glad to hear that you were happy we matched your counter-offer, we always strive to give our customers the best deal we can!
We look forward to seeing you in the future!
Best Wishes,
Team Frift
Sale of my iPhone
Got a great price and quick turn around. Would use again
July 11, 2023
Unprompted review
Reply from Frift
Hi Laura,
Thank you for taking the time to leave a review!
We are so happy to hear that you were pleased with the price and turnaround, and we very much are looking forward to seeing you in the future!
Best wishes,
Team Frift
I got a great price quotes for the…
I got a great price quotes for the phone, sent off for it to be verified, then received the money into my account , from start to finish it all took less than a week. Will use again.
July 20, 2023
Unprompted review
Reply from Frift
Hi Mark,
We are so pleased to hear you were happy with our service, we pride ourselves on providing excellent customer service.
We look forward to seeing you in the future.
Best wishes,
Team Frift
Im always very skeptical about…
Im always very skeptical about companies ive never previously heard of. Sent off 2 phones via post office, quick response from Frift and cheques received quickly. Will use again 🌟🌟
July 28, 2023
Unprompted review
Reply from Frift
Hi There,
We understand that it can be daunting when using a new company, but we are so happy to hear that you enjoyed your experience with us.
We look forward to seeing you in the future.
Best Wishes,
Team Frift
Excellent Service
Very quick and easy to use. Fair assessment of the device and quick payment.
September 5, 2023
Unprompted review
Reply from Frift
Hi Lesley,
Thank you for taking the time to leave us review!
We are so happy to hear that you were happy with our assessment of your device and that you found our service quick and easy to use!
We look forward to seeing you in the future,
Best Wishes,
Team Frift
Double check and photograph your phone before sending!
I recycled my wife’s iPhone XS with Frift.
Following receipt, they said “On evaluation we found scratching on the upper section of the screen and around the edges of the casing as well as pitting marks on the back of the phone.”
As the phone was immaculate and sent in the original box I was shocked to hear this. My wife used a wallet case and screen protector.
I queried the revaluation which was £30 less than the initial agreed price. So they sent pictures showing a heavily scratched screen - and said they use a special camera to take photos and inspect the phones.
I reluctantly accepted a revised counter offer £15 less than the original.
This wasn’t a pleasant experience and having recycled many iPhones and iPads previously without a problem, I won’t be using Frift again.
August 30, 2023
Unprompted review
Reply from Frift
Hi There,
We are sorry to hear that you did not enjoy your experience with us at Frift.
We have requested more information so that we can follow up, we would greatly appreciate it if you could also help provide those details to help us look into this.
Best Wishes,
Team Frift 🧡
Very fair price
Use Frift 2 times. They was very fair with the price. I knew a bit would be knocked off due to battery health and they messaged very fast. I got a good price compared to another company I tried first. Would definitely use again
August 15, 2023
Unprompted review
Reply from Frift
Hi Alison,
Thank you for taking the time to leave a review.
We are so happy to hear that you were pleased with our evaluation of your device, we always strive to give the best deal possible!
We look forward to seeing you in the future!
Best Wishes,
Team Frift
Good experience overall
Took a week to receive the postal box to send in my phone, which was disappointing.
My phone was in perfect order and I’m pleased to say that I received the full amount within two days of Frift informing me payment was on its way. Other companies have always knocked down the price in my experience so this was a first. Overall, happy with service received.
August 30, 2023
Unprompted review
Reply from Frift
Hi Michael,
We are sorry to hear there was a delay in receiving your pack - we will feed this back to the dispatch team for the future.
We are so happy to hear you were pleased with the condition of your device and the quick turnaround of your payment!
We look forward to seeing you in the future!
Best Wishes,
Team Frift
Very disappointed ☹️
Very disappointed ☹️
They took £20 off the original valuation due to “pitting marks in the back of the phone and some light paint wear on the right hand side of the casing”…. I’m wondering how many people get the same message and for the sake of £20 they will accept the offer.
I never had such a bad experience before, I’ve been selling my iPhones for many years and I always got the right money/valuation.
I learned a valuable lesson, next time I’ll go with the company toI used before. Shame as I have an IPhone 13 max pro that I’m selling next due to upgrading, I won’t be using you guys sorry!
August 30, 2023
Unprompted review
Reply from Frift
Hi Lara,
We are sorry to hear you are unhappy with the price reduction you were sent from the inspection team. We try to be as fair and transparent as possible and only reduce the offered price when the device requires some work to make it great again.
I can see your payment has now been marked as complete and the funds should now be in your account.
We take all feedback onboard to continuously improve our operation, this will be taken into consideration.
Bes wishes,
Team Frift!
Would highly recommend this service
Very happy with this service. Not only is it a hassle free way to recycle my old phone but I got a good price for it too.
August 14, 2023
Unprompted review
Reply from Frift
Hi Gail,
We are so happy to hear you were pleased with our evaluation of your device and the service we provided for you!
We look forward to seeing you in the future!
Best Wishes,
Team Frift
False starting prices
Found a tiny reason to devalue the phone I sent in, had to chase the payment after waiting a week from confirmation of the lower price I wasn’t expecting. Whole process took 3 weeks… If you’re expecting good honest service don’t use this company. There are much better ones out there who are quicker, slicker and don’t lure you in at a false starting price.
September 4, 2023
Unprompted review
Reply from Frift
Hi Hayley,
We are sorry to hear you are unhappy with your experience with Frift. When providing a new offer we try to be as transparent and fair as possible, we are sorry on this occasion you were unhappy with this offer.
We have requested further information via Trustpilot to look int this as soon as possible. Your assistance would be greatly appreciated.
Thank you,
Team Frift
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