One Map by FROM JAPAN Reviews 2,013

Great customer service and very helpful support. The team responded quickly and handled my requests professionally, even checking special cases for me. I really appreciate the effort and communication. Highly recommended!

Have using FJ service for a long time, at least 10 years ago. Their buying assistance service was incredible was able to purchase item from personal in Japan when other proxy services are unable to do it. Please keep up a good service FJ thanks

I have been using the services of FromJapan for a few years now since I found out about it in 2023 and haven’t experienced any problems.

But there was a minor technical issue 4 months ago for one specific order where I couldn’t instruct international shipping as usual.

Therefore I have contacted the customer service and they have helped me accordingly.

The customer representative answered my inquiry emails properly and patiently.

It took about 3 months to be fixed, but after that I could arrange international shipping for that order.

While it is being fixed, they have kept all my items in that order that is well past 60-days storage period, without disposing them and without any extra charge for storage, which I’m very thankful for!

FromJapan customer service is very helpful and friendly.

I would like to recommend FromJapan to anyone who would like to shop goodies from Japan.

I hope FromJapan and their customer service could also do more for their customers in the future.

All the best,
Happy customer

Team are very helpful and responsive regardless whether my request was able to be fulfilled or not and the refunds process they arranged promptly

I ordered a secondhand 1990s Sanyo Radio CD player rom Rakuten Japan via FROM JAPAN. I'm impressed by how smooth the process went and how well it was packaged. Double boxed. Ample of air cushioned protection and thick bubble wrap on all sides. Product well-secured in the box so it could not bounce around. It arrived in pristine state. Great job!

I have always been using One Map by FROM JAPAN over other proxy services due to their good user interface and reasonable fees. However, what really solidify my trust in them is due to their exemplary assistance to resolve the issue where I received a counterfeit item from a Mercari seller. I understand that many proxy services do not cover refund for counterfeit items, and I was ready to accept the loss since it is not covered under One Map's Protection Plan. To my surprise, One Map went above and beyond to help to pursue the case with Mercari and seek for a refund (and I do not even need to ship the counterfeit item back to the seller).
This positive experience really made One Map a much trustworthy proxy service compared to others in the market.

I have been purchasing from Japan for years, and my experience with FROM JAPAN has been consistently excellent. Their service is reliable, professional, and efficient, making international buying smooth and stress-free. Communication is clear, packaging is secure, and shipments are handled with great care. As someone with extensive experience in this field, I can confidently say they are one of the best proxy services available. Highly recommended.

Very responsive and helpful. My issue was rectified fast.

Very accomodating, fast repleis and respectful, thank you!

I've been a client for a number of years. Customer service is impeccable. One Map has helped my business grow through the years.

Lost money due to Refunds (Currency Exchange)

I feel that users should be given an option to refund to credits instead of a refund that causes us the customer to lose money over currency exchange. This is a lose lose situation and benefits nobody but credit card companies.

You need to rethink your business and finance for users, its not that hard.

Update to Reply from FP
"The amount received in your local currency may vary depending on the exchange rate applied by your bank."

Exactly what i mean , you don't have a way for users to top up and store currencies , and you happily refund a few days later after currency fluctuation. It's not my bank fault , its your fault for no being fast enough and not giving users enough options. Stop gaslighting yourself and make your service better instead.

1. So far, all the transactions done are well completed
2. E-mail questions are all handled promptly
3. All the packages received are well packed safely

Do not use One Map (From Japan). They are using abusive practices and blackmail. My package was returned to them due to a carrier error. Even though I paid over 200,000 JPY for my items, they refused to reship and forced me to pay AGAIN by credit card, bypassing PayPal protection.The worst part: they sent me a formal email threatening to DESTROY my luxury items (Tiffany, etc.) if I didn't pay their "penalties" by March 30th. This is pure extortion. After I disputed the charges, they blocked my account to prevent me from accessing my invoices.

I have already won my first dispute via PayPal, and a bank chargeback is ongoing for the rest (206,000 JPY). They are not a proxy service; they are scammers who hold your property hostage. Stay away!

P.S.Your explanation is false.
1.No "Import Restrictions": The items were luxury goods (Tiffany/Chanel) legally purchased in Japan. There are NO restrictions for these items. The return happened ONLY because your partner (FedEx) failed to process the customs clearance in France despite me providing all the necessary broker information.

2.Illegal Customs Fees: You charged me Japanese import duties for a RETURNED shipment. Under international law, goods returned to their country of origin are not subject to new import duties. You used this as a pretext to extort more money.
3.The "Destruction"Threat: You conveniently ignored the fact that you sent me a formal ultimatum (from "Jess") threatening to DESTROY my property if I didn't pay your "fees" via credit card.

4.Blocking Access: You blocked my account so I cannot access my own invoices to provide to my bank.

If you truly want to resolve this, stop hiding behind "official channels" and refund the remaining 206,391 JPY that you forced me to pay by credit card under duress. Until then, the bank chargeback for extortion will continue.

I like this website because it’s very simple and easy

Never had a bad experience with FromJapan but recently had an amazing experience with top tier customer service. I had bought a big item that wouldn’t fit into the cheaper shipping method originally. after a long but productive discussion with Jun, We agreed that the parcel could be repacked for it to be slightly cheaper but not expecting it to be within limits for this cheaper shipping method. I wake up today and check, and the very efficient warehouse staff managed to get it down to 29.85KG (limit was 30KG). Legendary is the only word i can use to describe these people. I wouldnt get better customer service anywhere else.

This was my first time using a proxy service, and I have to say I couldn’t be happier with my decision to choose From Japan.

Honestly, I can’t remember the last time I experienced customer support as fast and efficient as the FJ team’s. I was truly impressed by how quickly they responded to my initial ticket—and it wasn’t just a one-time occurrence. Every interaction was handled promptly, clearly, and efficiently, allowing me to resolve all my questions about the item I was interested in without any delays.

I’ll admit I was a bit apprehensive about purchasing a fragile item, but the packaging exceeded my expectations. It was handled with great care and professionalism. The packing was thoughtfully done, with the item securely fixed inside the box to prevent any movement or damage during transit. It arrived in perfect condition, with all its parts intact and exactly as described in the original listing.

Overall, every step of the purchasing process was smooth and quick—from my first visit to the website to receiving the item at my doorstep. The FJ team is extremely professional and capable, making the entire experience both reliable and enjoyable.

I’m extremely satisfied and highly recommend their service!

I have been a platinum customer with 'From Japan' for 3 years. The product range is absolutely fantastic once you learn how to work the shopping mall search strings effectively. They have an incredible selection of Japanese items to search that you would struggle to find elsewhere.

The packing was extremely careful and thoughtful. Every item was securely wrapped and protected, with extra padding where needed, so everything arrived in perfect condition with no damage at all.

The customer service staff are genuinely helpful and responsive. They answered my questions quickly and went the extra mile to make sure I had all the information I needed.

Shipping rates are very reasonable compared to other international sellers and especially against auction houses, who can heavily over charge for the same service.

My advice is be realistic as to what it is you're expecting from a proxy service and you can't go wrong with 'From Japan'. Don't go to buy a 2 metre item and then expect the shipping to be $15. You're buying into a service that is constrained by the courier charges it uses and shipping calculators are there to give you an idea of potential costs before you commit.

Overall, a fantastic experience from start to finish. Highly recommended.

From Japanの皆様、本当にありがとうございました。

Great service and fast yet solid delivery to oversea.
I've been using this service over few years buying good straight from Japan. I really like the service and price they offer

Will you consider restructuring the Order Processing Department and fire all of those useless employees who are currently working in that department already?
With Automatic Bots already handling most of the orders from various websites, what took those workers so long (more than 1 hour) to just order 5 simple items from Suruga-ya???
They are just far too lazy and pushing the customers away really hard!
If you really looking to improve your business, I strongly suggest you first remove the obstacles that are discouraging the current customers from buying more. FIRE THEM NOW!