I liked being sent a renewal invitation well in advance. I lost the letter but your Help Service quickly reminded me of the contents. Although the quote was not the cheapest, I preferred the clear a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Renewing my buildings insurance was a doddle. The premium was better than Confused.com's best offer and so I was more than happy to renew the existing policy. This makes a welcome change from the time... See more
Easy to follow and see inclusions. Pleased that all previous information has been retained. Competitive terms. Easy to modify to suit my own needs
Very quick easy process to renew our policy. The Renewal Price came in much better than expected compared to the previous year, with a nice discount.
Company details
- Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Home Insurance Agency
- Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
15K reviews
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Poor response to web chat
I had got a quote via a comparison site and wanted to check that their quote was based on my house's non standard construction and flat roof. I was shown to be no.1 in the queue with around a 4 min wait. 10 mins later still no response! If that's how they deal with new business, it doesn't hold out much hope for ease of contact with them. I will be looking elsewhere for my insurance.
21/7/26 No email received. In any event, I don't like dealing with something as important as insurance without being able to speak to someone on the phone. I have found from experience that 50%+ flat roof doesn't guarantee acceptance, hence why I tried to contact you.
July 15, 2026
Unprompted review
Reply from Frontier Home Insurance
Dear M Roderick,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience with our Live Chat service did not meet your expectations. On the day you contacted us, we were experiencing higher than usual demand, and we appreciate your patience while waiting to speak with one of our agents.
Having reviewed your enquiry, we can see that by the time one of our advisors responded, the chat had already been closed. Our team has since reached out to you by email to answer any questions you may have regarding your property's construction and your quote. If you haven't seen this, please check both your inbox and your junk/spam folder.
While we do not operate a telephone call centre, our Customer Support team is available via Live Chat during normal business hours. You can also contact us by email, and we typically respond within one business day.
We hope you'll consider reviewing our quote once you've had the opportunity to discuss your questions with our team. Thank you for considering Frontier for your home insurance.
Kind regards
Cover Team
Easy to navigate
July 15, 2026
Simple process
July 15, 2026
I had 2 quotes from you less than ago
I had 2 quotes from you less than ago. The quotes were valid to 28/7/26. I made a small amendment to include a small office space. The price decreased by one pound. When I went to buy it increased by £30. The risk does not change over this period of time. Con job.
July 15, 2026
Reply from Frontier Home Insurance
Dear James Mckeever,
Thank you for taking the time to share your feedback. We are sorry to hear that you are unhappy with your experience.
We would like to reassure you that we are not a "con job." Our premiums are calculated by our insurer based on the information provided and the overall level of risk presented. Having reviewed your quote, we can confirm that the increase in premium was not due to a single amendment. While you mentioned adding a small office space, several changes were made to the quote, and the premium was recalculated based on the combined impact of all of those amendments rather than just one change.
To explain this in more detail, we have sent you a separate email outlining each of the changes that were made and how they affected your quote. Please check your inbox, as well as your junk or spam folder if you do not see it in your main mailbox.
We hope this provides some clarity. If you have any further questions after reviewing the email, please reply to it or contact us via Live Chat, and we will be happy to assist further.
Kind regards
Cover Team
Reasonable price and hopefully a…
Reasonable price and hopefully a reliable insurer, we will see if anything goes wrong
July 15, 2026
Competative prices for home insurance
Very easy online quote system and competative prices for home insurance
July 15, 2026
Easy to renew.
July 14, 2026
Straightforward to complete the forms
Straightforward to complete the forms. Fairly clear what my options were and what I was buying into. Seemingly good value at point of purchase.
July 14, 2026
Payment part of form failed and I had…
Payment part of form failed and I had to go through form again from start and my quote went up by about £1 even with the exact same info.
July 14, 2026
Frontier is so straightforward to deal…
Frontier is so straightforward to deal with. It's clarity of coverage and flexibility to enter your specific details is night and day compared to other online experiences.
July 14, 2026
impossible to contact…
have had 4 attempts to change my now deceased husband's name from this policy. I am his executor and sole heir and will continue to live in the property. I have emailed the support desk twice - no answer and cannot find any method of changing the policy holder's name to mine.
July 14, 2026
Reply from Frontier Home Insurance
Dear Customer,
Thank you for taking the time to leave your review.
Firstly, we are very sorry for your loss. Please accept our sincere condolences during this difficult time.
We are sorry to hear about your experience. Having reviewed your account, we have not received the emails you refer to, so we were unfortunately unaware that you required assistance.
We would also like to clarify that you are unable to simply change the policyholder's name if ownership of the property has not yet legally transferred. If the property is still going through probate, the policy should remain in the name of the estate until the legal ownership has been updated.
If probate is still ongoing, please log into your account and click "Make a Change". Amend the property use from "Main" to "Investment" on the Property Details page. Then click Continue and, on the Proposer Details page, amend the title from "Mr" to "The Estate of". Continue through the amendment and, if you are happy with any change in premium and the level of cover, click "Confirm/Purchase Change". The updated policy documents will then be emailed to to the registered email address instantly.
If probate has now been completed and you are the legal owner of the property, the policy can remain as it is. We have checked your account and can see that you have successfully updated the policy into your name, so no further action is required at this stage If you are the legal owner of the property.
Should you require any further assistance, please email us at support@frontierinsurance.co.uk or contact us via Live Chat, and our team will be happy to help.
Once again, please accept our sincere condolences, and we wish you all the best.
Kind regards
Cover Team
Easy to get a quote
Easy to get a quote, used Chat to confirm a couple of questions and that was a great service with answers provided quickly.
July 14, 2026
Easy to renew house insurance
July 14, 2026
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