I liked being sent a renewal invitation well in advance. I lost the letter but your Help Service quickly reminded me of the contents. Although the quote was not the cheapest, I preferred the clear a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Renewing my buildings insurance was a doddle. The premium was better than Confused.com's best offer and so I was more than happy to renew the existing policy. This makes a welcome change from the time... See more
Easy to follow and see inclusions. Pleased that all previous information has been retained. Competitive terms. Easy to modify to suit my own needs
Very quick easy process to renew our policy. The Renewal Price came in much better than expected compared to the previous year, with a nice discount.
Company details
- Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Home Insurance Agency
- Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
15K reviews
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very smooth renewal experience
July 17, 2026
Easy website to navigate and…
Easy website to navigate and comprehensive questions, cover and excess are good and the quote was good
July 17, 2026
I needed to up date policy.
I needed to up date policy due to property being "on the Market" and also to note new Interested Party.
Quick and easy to achieve ...
July 17, 2026
The application was straight forward…
The application was straight forward and the policy and cover descriptions were clear and in plain English. The premium was competitive.
July 17, 2026
Very quick service
July 17, 2026
Easy to navigate and competitive price
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Frustration made worse by no means of speaking with Frontier staff.
After amending details online, and receiving amended quote (which I think was paid with default card on your system)... and then HOURS of confusion... I discovered that the amended quote was only for a few hours until expiry at midnight tonight (30 pence)! Even though all amended details were shown on the policy expiring today, NONE of them were shown on the renewal for the policy starting 17.07.2026. I had to start all over again. The worst aspect of all this was that I was unable to speak with anyone to try and even understand what the issues were, let alone resolve them.
July 16, 2026
Reply from Frontier Home Insurance
Dear HR TOM HENRY,
Thank you for taking the time to leave your feedback. We're sorry to hear that you found the process confusing.
We have reviewed your policy activity and can see that, rather than selecting the Renew Policy option, the Make a Change option was selected. The Make a Change journey only applies amendments to your current policy, which is why you received a pro-rata premium for the remaining period of cover until your policy expired. These changes do not automatically carry over to your renewal quote.
If the Renew Policy option had been selected, you would have been able to make the required changes to your renewal policy, and a revised renewal premium would have been provided based on those updated details.
We understand your comments regarding being unable to speak to someone. While we do not operate a telephone call centre, our Customer Support team is available via Live Chat during normal business hours and by email, where they are always happy to assist with any questions or issues you may have.
We appreciate you bringing this to our attention. Your feedback has been shared with our Customer Experience team, who will review the renewal journey to see whether improvements can be made to make the process clearer and easier to follow for our customers.
Thank you for choosing Frontier and for taking the time to share your experience.
Kind regards
Cover Team
straightforward application
straightforward application.
not 5 star as asks for photos if items but wouldn't enable upload for photos app.
July 16, 2026
Good - for an online policy (I miss people though!)
The site was generally good and straightforward. Trying to tie ddown details to reach a final premium took a while using the chat facility and then going back to the quote. It would have been easier, less time consuming and less stressful to talk to someone.
Premium is now difficult to afford as I am living off a pension and increases in the cost of everything - including insurance - far exceeds the increase in my pension. The policy however seems to be good (although I've not had cause to claim to date)
July 16, 2026
Reply from Frontier Home Insurance
Dear Paul,
Thank you for taking the time to leave your review and for your feedback.
We're pleased to hear that you found our website straightforward to use and you are happy with the level of cover provided by your policy.
We appreciate your comments regarding our Live Chat service. As an online provider, we do not operate a call centre, and all customer queries are handled via Live Chat and email. We understand that speaking to someone over the phone may be more convenient for some customers. However, our online service allows customers to avoid waiting in telephone queues and receive support directly from our customer service team via Live Chat or email.
We completely understand that the rising cost of living has made household expenses, including insurance, more difficult to manage, particularly for those living on a pension. Our premiums are calculated by our insurer based on a range of factors, including the information provided, claims trends and the overall level of risk. We always aim to offer the most competitive premium available based on these factors.
We appreciate your feedback and thank you for choosing Frontier Insurance. If you have any questions about your policy or renewal, please contact us via Live Chat or email, and our team will be happy to assist.
Kind regards
Cover Team
Easy to re-insure and the pricing was…
Easy to re-insure and the pricing was very competitive.
July 16, 2026
I liked being sent a renewal invitation…
I liked being sent a renewal invitation well in advance. I lost the letter but your Help Service quickly reminded me of the contents.
Although the quote was not the cheapest, I preferred the clear and comprehensive way that Frontier Home Insurance presented what's covered and what's not.
July 16, 2026
Simple and clear process to renew
Simple and clear process to renew existing policy online. Quote higher than last year but not excessive
July 16, 2026
easy to use portal and clear…
easy to use portal and clear explanations. Found via compare the market and good levels of cover
July 16, 2026
simplicity and security
July 15, 2026
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