The delivery of my items was swift and well packaged. The Mont St Michel jacket was superb and just the right size, large for my 42” chest. Unfortunately the matching parig trousers were far too small... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was able to get in touch with them quickly using their online chat and narrow down the correct size for the jacket I was looking at. I bought the jacket and it arrived the next day (perfect fit than... See more
I was visiting Edinburgh a couple of weeks ago, and took the opportunity to come in and try out my first pair of Red Wings. Jamie couldn't have been more helpful, and was happy to arrange delivery for... See more
I’ve had the pleasure of visiting the store and loved the friendly atmosphere. The staff are welcoming and knowledgeable about their products. This is what has given me the confidence to make online p... See more
Company details
Written by the company
Family-run business specialising in clothing and accessories from small, standout brands with a shared focus on quality construction, stylish, high on detail and decidedly different to what you would find on the high street. Our customers range from young to mature, sharp dressers to slouchy, streetwear to sartorial.
Contact info
18 Stafford Street, EH3 7BD, EDINBURGH, United Kingdom
- 0131 538 3546
- mark@frontiers-woman.com
- frontiers-man.com
4.9
Excellent
414 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent friendly service
November 27, 2024
Great quality product delivered…
Great quality product delivered promptly. Very pleased with purchase.
November 18, 2024
A future repeat customer
The size guide given for the work jacket was spot on. I was dubious because the brand uses European sizing. I also appreciate the hand written note on my order invoice. I would definitely order again.
Unfortunately, the one issue I had that prevented me from giving the full five star is the choice of delivery company. I had rerouted my parcel to a collection point as it would have been delivered on a working day (Friday) and I am not comfortable having my parcel left for hours at the risk of being stolen.
The delivery company was unable to deliver my parcel to my chosen collection point “due to the size of the parcel” and the next attempted delivery would be the next working day (Monday). I was unable to select a new collection point for my parcel which would have been convenient.
TLDR: Great shopping experience, marred by delays and inflexibility caused by the delivery company.
November 14, 2024
Fracap Boots and customer service.. amazing
I'm a grouchy sod, so take this as praise indeed. Been thinking about getting some Fracap boots for a while, and finally saw the make-up of boot I liked on Frontiers site, so took the plunge. I messaged the day after to see if they were doing Black Friday sales later in the month and was pleased to hear they were going to donate a % to charity instead. Boots shipped that day and received the day after that. The customer service, as well as the boots, are both brilliant. You've just gained a new customer, a great business, that I look forward to supporting in the future.
November 19, 2024
Unprompted review
Purchase made online helpful and efficient service
Purchase made online. Had been trying to locate this particular jacket since seeing the brand while on holiday in France.
The guy I contacted for help was at Frontier in Edinburgh. He was very helpful and sorted my technical problem re payment.
Delivery was within 36 hours. Highly recommend.
November 14, 2024
All good -- good communication
All good -- good communication, swift dispatch. Good range of sizes. Good price. Fully satisfied.
November 11, 2024
Great shop with really helpful staff
Great shop with really helpful staff. A great selection of stuff.
November 4, 2024
Very easy and clear customer service
Very easy and clear customer service, definitely recommend!
October 21, 2024
5 Star Service
Information on the website about fit was bang on. Really speedy shipping. Great experience all round.
October 23, 2024
As always top service
As always top service, lovely Frizzmworks deck jacket for me and a Breton for my wife. Will undoubtedly be back for more.
October 18, 2024
Fantastic service A great shop
October 11, 2024
Excellent experience
Excellent experience. Superfast delivery and absolute bargain this time around. Will definitely buy here again.
October 8, 2024
Excellent thank you
September 30, 2024
Excellent customer service…
First time using Frontier and I ordered a jacket that was processed and received within a couple of days. The fit wasn’t quite right for me so I returned it and they refunded me straight away. Brilliant customer service and so good to deal with. Will 100% use Frontier again.
October 2, 2024
Really straightforward ordering process…
Really straightforward ordering process and quick delivery. Well packaged too.
September 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.