Frontline Collections - Manchester Reviews 6

Really nice people to speak to about the problem an very friendly on the phone jed an Emma are easy to talk to

They don’t disclose all the costs upfront.

At first, they emphasise their success in collecting debts simply by visiting the debtor’s address, suggesting that the embarrassment alone will prompt payment. For this, they require a substantial upfront fee. When I asked about a success-based payment model, they claimed this wasn’t possible because it “costs them to visit the debtor's address,” and therefore, they already have sufficient incentive to collect the debt.

When that approach failed, they then asked me to pay additional fees to take the case to court. After a lengthy process, and even once the court ruled in my favour, I was presented with a long list of further charges for each additional action I wanted them to take.

Had they been transparent from the beginning about the full range of potential costs relative to the amount owed, I could have made a far more informed decision. Instead, I ended up covering their fees while the debtor paid nothing.

If you decide to use their services, make sure you ask for a full breakdown of all possible costs upfront.

We had tried working with a few Agencies in the past with little or no results. Frontline have been the polar opposite in all respects and are extremely efficient, professional and pragmatic. I would have no hesitation in recommending Frontline Collections to any company needing consumer focused recovery services.

Use frontline when needed and just had another debt collected so finally leaving feedback as asked in the past.

I was given good advise and information making the process very clear from the start.
The staff members I spoke to were polite and professional and made the whole process so much easier and they achieved fast results!

Frontline Collections provided and excellent service Tony Evans who handled my claim, explained the process very clearly, was extremely helpful, very professional and gave me confidence my interests were being dealt with.