Frontline Collections - Scotland Office Reviews 13

TrustScore 4.5 out of 5

4.5

Suite 2/3, 2nd Floor 48 West George Street, G2 1BP Glasgow, Lanarkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great service all the way-very professional. Had the case cleared in three weeks-highly recommended

Company replied

Rated 5 out of 5 stars

Excellent service and advice. Smooth and fast process. Tony was very helpful and reassuring in assisting us with our issue, the matter was resolved in the first instance and no further action was need... See more

Rated 5 out of 5 stars

Never used debt collectors before but frontline came recommended. They took 3 cases on for me and recoevered 2 of the 3 in full. The last one is being paid in monthly payments.

Company replied

Rated 5 out of 5 stars

I contacted Frontline Collections regarding a sum of money I was due. They talked me though my options and prepared Letrer Before Action. In sending this, my payment was quickly deposited . Thank you

Company replied


Company details

  1. Debt Collection Agency
  2. Bailiff
  3. Debt Collecting
  4. Legal Services

Written by the company

Frontline Collections are the UK's leading Private Debt Collection Agency specialising in the Collection of unpaid private and personal debts across the UK, EU & around the World. In operation since 2005, thousands of private individuals & companies regularly use Frontline's services. We operate our fast track Collection services Nationwide and have offices based in Manchester, London, Scotland & Lancashire. We have a vetted network of Collection Officers across the United Kingdom and also have High Court Enforcement Officers to enforce Court Orders. If you or your Business need a Professional Debt Collection Agency in Scotland then speak to our friendly Expert Team to day for Free advice on your problem. Our Low Fixed fee service is strictly 'No Collection - No Commission' and we are pound for pound, the most cost effective solution for the collection of unpaid private debts.

UK's No1 for Private Debt Collection

We Maximise Collections but minimise the Cost!

We Maximise Collections but minimise the Cost!
Leading Experts for Private Debt Collection on a Local and Nationwide basis.

Contact info

  • Suite 2/3, 2nd Floor 48 West George Street, G2 1BP, Glasgow, Lanarkshire, United Kingdom

  • 03330434431

4.5

Excellent

TrustScore 4.5 out of 5

13 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional service…

Great service all the way-very professional. Had the case cleared in three weeks-highly recommended

March 28, 2025
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thanks for the kind review Charles and we are pleased to be of service to you. If you get any future issues, please contact us for advice.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Thanks very much for recovering my debt…

Thanks very much for recovering my debt for me.

August 19, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thank you for leaving us a review as requested Kerry. If you get any further problems with clients not paying, please contact us for assistance.

Kind Regards
Client Services team

Rated 5 out of 5 stars

We have called upon the help of…

We have called upon the help of Frontline Collections for many years. Their fees are extremely reasonable and they deliver a valuable service to our company.

August 16, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thank you so much Annie for the lovely review. We will continue to provide our best efforts for yourselves in recovering unpaid customer accounts.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Great services so far

Great services so far, keep it up please guys 😊

August 20, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thank you Dave for the lovely feedback. We will continue with our efforts to ensure as much is recovered for yourselves as possible.

Best regards
Client Services team

Rated 5 out of 5 stars

Recovered some unpaid commercial rent…

Recovered some unpaid commercial rent arrears for me from units vacated without notice.

August 14, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thank you for the lovely review. If you get any further problems with non-paying commercial tenants, please contact us.

Best wishes
Client Services team

Rated 5 out of 5 stars

Thanks for getting my problem fixed…

Thanks for getting my problem fixed quickly.

August 21, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thanks Charlie for the review. If you get any further issues with customers not paying, please contact us.

Kind regards
Client Services team

Rated 5 out of 5 stars

Never used debt collectors before but…

Never used debt collectors before but frontline came recommended. They took 3 cases on for me and recoevered 2 of the 3 in full. The last one is being paid in monthly payments.

August 10, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thanks very much Jim for the great review, it really helps. We will continue to collect the monthly payments till the final debt is repaid in full.

Kind regards
Client Services team

Rated 5 out of 5 stars

Debt Recovery

I contacted Frontline Collections regarding a sum of money I was due. They talked me though my options and prepared Letrer Before Action. In sending this, my payment was quickly deposited . Thank you

July 12, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thanks very much for taking the time to leave us a review Ross. If you ever require any further assistance, please do not hesitate to contact us.

Kind regards
Client Services Team

Rated 5 out of 5 stars

They managed to trace an ex employee…

They managed to trace an ex employee who had been overpaid wages. We had pretty much given up hope of getting back the £5k but thanks to Frontline, it was recovered in quick time. Will use again.

February 2, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thanks Nathan for leaving us a review as promised. If you get any further issues, please contact us for assistance.

Kind regards
Client services Team

Rated 5 out of 5 stars

Do the business when it comes to…

Do the business when it comes to collecting fees for us. Recommend to anybody!!

January 20, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thanks very much for the kind review Amir. If you get any more cases, please do not hesitate to contact Tony or any of the new Business Team here at Frontline Collections.
Best wishes
Chris - Client Services team

Rated 5 out of 5 stars

Previous DCA experiences were poor…

Previous DCA experiences were poor charged for inadequate performance. Frontline, in contrast, has been excellent, earning their 5 star reputation. They recover most accounts, maximize results and provide helpful updates and detailed invoices. Highly recommend Frontline Collections for service based business.

January 2, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thanks very much Mr Jones for leaving us a review as requested. We are very grateful and will continue to do our best for yourselves in 2024.
Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

Frontline Collections were recommended…

Frontline Collections were recommended to our business for recovering personal debts and they have been excellent so far as they have collected most accounts placed with them.

January 3, 2024
Unprompted review
Frontline Collections - Scotland Office logo

Reply from Frontline Collections - Scotland Office

Thank you very much for the kind review Ian, we're very grateful. We will continue to do our best for yourselves.
Regards
Chris - Client Services Team

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. Smooth and fast process. Tony was very helpful and reassuring in assisting us with our issue, the matter was resolved in the first instance and no further action was needed. Would highly recommend. Many thanks.

July 22, 2021
Unprompted review

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