Frontline CollectionsReviews 

254
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

I went to frontline collection after our solicitors advised us to write off nearly £40K. Frontline gave me a completely different view and said they were willing to to act on my behalf. True to their... See more

Company replied

Rated 5 out of 5 stars

My case was handled very sensitively and respectfully. Keith Williams, on behalf of Frontline, was professional, measured, knowledgeable and considerate. He made what could have been a very difficult... See more

Rated 5 out of 5 stars

I've been a one man band for years and never had any problems but this past 2 years ive had four customers not paying. Each problem has been solved by Frontline and id highly recommend to anybody who... See more

Company replied

Rated 5 out of 5 stars

I went to frontline desperate for help after tearing my hair out for months with a slow moving a solicitor and ineffective county court system. Frontline Collections were on the front foot from the... See more

Company replied

Company details

  1. Debt Collection Agency
  2. Bailiff
  3. Debt Collecting
  4. Legal Services

Written by the company

Frontline Collections are the UK's leading Private Debt Collection Agency specialising in personal debt collection across the UK, EU & around the World. In operation since 2005, thousands of private individuals & companies regularly use Frontline's FCA regulated Debt Collection Agency services. We operate our fast track Collection services Nationwide and have offices based in Manchester, London, Scotland & Lancashire. We have a vetted network of specialist Debt Collection Officers across the United Kingdom and also have High Court Enforcement Officers to enforce Court Orders. Our Low Fixed fee service is strictly 'No Collection - No Commission' and we are pound for pound, the most cost effective solution for the collection of unpaid private debts.

UK's No1 for Private Debt Collection

We Maximise Collections but minimise the Cost!

We Maximise Collections but minimise the Cost!
Leading Experts for Private Debt Collection on a Local and Nationwide basis.

Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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4.9

All reviews

(254)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommend 💯

Very happy with the service, all money recovered. Although at first it sounded like a complicated, international case the team did all what they could to facilitate the process and recover full amount.

April 1, 2025
Unprompted review
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Reply from Frontline Collections

Thank you very much Karolina for the kind review, we appreciate it very much. If you require any further assistance, please contact us for help and advice.

Best Wishes
Client Services team

Rated 5 out of 5 stars

We found the services provided excellent

We found the services provided excellent, very efficient and collected the debt in a timely manner and updated us on a weekly basis. We would highly recommend them.

August 15, 2025
Unprompted review
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Reply from Frontline Collections

Thank you very much for the kind review, we really appreciate it. We would be very pleased to be able to assist Coghlan Kelly solicitors again in the future, when needed.

Kind regards
Client Services team

Rated 5 out of 5 stars

I would absolutely recommend this…

I would absolutely recommend this company for Debt collection. We had a company that were difficult to deal with but Keith from Frontline Collections dealt with this issue in a very timely and professional manner. It is quite stressful when people owe you money but I felt I was shielded from this. We had a great result that all the money owed was payed. Thank you

July 16, 2025
Unprompted review
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Reply from Frontline Collections

Thank you so much Linda for the review, your kind comments have been gratefully received by Keith and his team. If you require any further assistance, please do not hesitate to contact us.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Hello,help me,

June 7, 2025
Unprompted review
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Reply from Frontline Collections

Dear Mohd, if you require Debt Collection assistance, please call us on 0333 043 4425 to discuss your issues.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Easy to understand and quick solution

Just had the latest batch of cases we have passed them resolved very quickly. I would highly recommend this company to any entity that gets issue with consumers not paying.

May 26, 2025
Unprompted review
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Reply from Frontline Collections

Thanks Mark for the kind review, we appreciate it very much.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Professional service…

Great service all the way-very professional. Had the case cleared in three weeks-highly recommended

March 28, 2025
Unprompted review
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Reply from Frontline Collections

Thanks for the kind review Charles and we are pleased to be of service to you. If you get any future issues, please contact us for advice.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Superb service and results

Superb service and results. Thanks

November 16, 2024
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Reply from Frontline Collections

Thanks very much Adrian for the review, it is genuinely appreciated. If you get any further issues, please contact us.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Luckily

Luckily, we do not get too many customers not paying on time for our goods but on occasion we have had to use frontline collections. They normally get the task completed in a short time frame and we will continue to user their services.

November 15, 2024
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Reply from Frontline Collections

Thank you Elaine for taking a minute to leave feedback for us as requested. If you get any more issues, please contact Tony or any of the New Business team.

Kind Regards
Client Services team

Rated 5 out of 5 stars

Our Business has never had to use a…

Our Business has never had to use a Professional Deb Collector before but Frontline were recommended to me by a friend. The majority of the accounts we have placed with them have had payments made against them so far and we are very pleased with the work done so far. Will update this review further down the line.

November 11, 2024
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Reply from Frontline Collections

Thanks very much Hayley for the review, it really helps. We will continue to provide our best efforts for your Company.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Pleased Frontline was able to collect…

Pleased Frontline was able to collect cash owed to me for an unpaid invoice.

November 10, 2024
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Reply from Frontline Collections

Thanks Jason for providing a review for us, it is really appreciated. If you get any more businesses not paying you, please contact us for advice.

Kind regards
Client Services team

Rated 5 out of 5 stars

Frontline Collections have been…

Frontline Collections have been wonderful for us made life much easier since we collaborated with them. The minefield of debt recovery has been made much easier with their help and we find it very easy to work with them and the results have been fantastic and much better than the previous debt recovery company we worked with. Take advice from the wise, this is the best choice we could have made for debt collection by a mile.

November 8, 2024
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Reply from Frontline Collections

Thank you very much Amy for the lovely feedback. We aim to please and welcome your positive feedback on our services.

Kind Regards
Client Services team

Rated 5 out of 5 stars

Helpful

Helpful, communicative and most importantly, recovered the 3 debts we gave to them. Jane was very diligent in working with our cases and I would recommend her and the whole frontline team for their efforts.

October 31, 2024
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Reply from Frontline Collections

Thank you very much Like for the kind review. Your comments have been passed on to Jane and her Team. if you ever need the our services again, please do not hesitate to contact us.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Excellent service provided for us

Excellent service provided for us. Thanks from me and the rest of the HW team.

October 30, 2024
Frontline Collections logo

Reply from Frontline Collections

Thanks so much Derek for taking time to leave a review for us, its really appreciated. We will continue to deliver our best efforts for yourselves.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Out account ref is FC/884***1

Out account ref is FC/884***1 - Happy to provide feedback as asked. Very pleased with the services frontline collections in the years we have been using them on and off.

October 29, 2024
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Reply from Frontline Collections

Thank you Regina for the kind review. We were pleased to be able to resolve the latest case for you and are available to assist with any future issues you may have.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Had a few idiots trying to avoid…

Had a few idiots trying to avoid paying their dues so got front line on the case. 4 out of 5 debts collected for us since June so made up. Would recommend.

October 28, 2024
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Reply from Frontline Collections

Thanks Doreen for the lovely review. If you get any future problems, please contact us for help and advice.

Kind regards
Client Services team

Rated 5 out of 5 stars

Providing review as requested

Providing review as requested. Our practice had a number patient that hadn’t paid of late for a variety of reasons. We went to Frontline to get help to collect unpaid fees and they have dealt with them very effectively.

October 28, 2024
Frontline Collections logo

Reply from Frontline Collections

Thank you Glora for the feedback it is very appreciated. We will continue to do our best to help with unpaid dental fees for yourselves.

Kind regards
Client Services team

Rated 5 out of 5 stars

Used Frontline Collections on and off…

Used Frontline Collections on and off for years and tony is the go to guy there if we have any troublesome customers.

October 26, 2024
Frontline Collections logo

Reply from Frontline Collections

Thank you Paula for the kind review. We are pleased to have resolved the last issue quickly for you. If you get any more issues with clients not paying, please contact Tony or any of the New Business team for advice/assistance.

Best Wishes
Client Services team

Rated 5 out of 5 stars

We had never had to use a debt…

We had never had to use a debt collector service and usually got our solicitor to deal with any unpaid bills. From the start and the first conversation, It was clear to me that Frontline know exactly what they’re doing. The full process was clearly explained within days, I had a call requesting further paperwork so we knew progress was being made as the client had ignored us for months. The full debt was paid over in 3 chunks and we are very pleased with the service provided. Would highly recommend frontline collections and we will use again if needed.

October 24, 2024
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Reply from Frontline Collections

Thanks Dan for the review, its really appreciated. If you get any further clients not paying, please contact us.

Best Wishes
Client Services team

Rated 5 out of 5 stars

Pleased this company has been able to…

Pleased this company has been able to recover an unpaid invoice for work id done on their property.

October 22, 2024
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Reply from Frontline Collections

Thank you Shaun for taking a moment to leave a review as requested. If you get any further customers not paying on time, please contact us for assistance.

Kind regards
Client Services team

Rated 5 out of 5 stars

Frontline Collections have been great…

Frontline Collections have been great and helped me out by sorting out payment from a old rivate tenant that was trying to avoid payiong back rent arrears from 2022.

October 22, 2024
Frontline Collections logo

Reply from Frontline Collections

Thank you Frances for leaving us a review. If you get any more tenants leaving without paying the remainder of their rent, please contact us for advice and assistance.

Kind regards
Client Services team

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