I just wanted to say a huge thank you to Estelle and Samari and the chefs that looked after us for afternoon tea. It was my nephew Jack's birthday, who has autism, and my Dad's birthday, who has dem... See more
Company replied
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See what reviewers are saying
Visited Frosts today for a first time in quite a while after at one time in the past being a regular customer. Well could not believe how this once great garden centre has gone downhill and not a patc... See more
Company replied
A lovely Few hours in Frosts on 14 th Feb. First the wonderful Estelle in restaurant found us a lovely couple of comfy chairs in a quiet area (we were about to leave) and she recommended some perfe... See more
Company replied
Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery we... See more
Company replied
Company details
Information provided by various external sources
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Contact info
Newport Road, MK178UE, Milton Keynes, United Kingdom
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3.4
Average
840 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All went well with order and delivery.
May 9, 2024
Reply from Frosts Garden Centre
Good morning,
Thank you for your review, we are pleased to read your delivery went well. Have a lovely bank holiday weekend.
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good morning Stuart,
Thank you for your review, we hope you are enjoying your new purchase.
Kind regards
Frosts customer experience team
Happy Gardener
Very nice garden centre not the closest to where we live but well worth the extra drive. Good range of garden equipment, plants etc. Also the restaurant is worth a visit! Recently ordered compost.and decorative stones for delivery. Staff were helpful, was advised of delivery date by phone and items delivered within timeslot advised. Will be back!
May 15, 2024
Reply from Frosts Garden Centre
Good morning,
Thank you for your review and sharing your feedback on your visit. We are pleased you drove those extra miles to visit us and were able to find what you wanted on the day along with being able to enjoy our restaurant. We do hope to welcome you back again soon.
Kind regards
Frosts customer experience team
Very helpful from beginning to…
Very helpful from beginning to efficient delivery and kept informed all along the transaction.
May 13, 2024
Reply from Frosts Garden Centre
Good morning,
Thank you for your review, we are pleased you were happy with the service you received for your delivery.
Kind regards
Frosts customer experience team
Booked delivery and was cancelled on…
Booked delivery and was cancelled on the morning of delivery, and now had to wait another 10 days, so not received as to date.
May 6, 2024
Reply from Frosts Garden Centre
Good morning Dave,
Thank you for your email, I am sorry you have had this issue with your delivery. We never want to cancel unless it is a matter of urgency and appreciate we are now unable to deliver this until you have returned from your holiday which is why this is not any sooner than 10 days, if this does change please do let us know and we can get this to you sooner.
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good morning Robin,
Thank you for sharing your feedback. We hope to welcome you back again soon.
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good morning Brenton,
Thank you for taking the time to leave us a review following your service from Louise, I will be pleased to pass this on to her.
Kind regards
Frosts customer experience team
Delivered my trough for growing veg
Delivered my trough for growing veg. Efficient. Reliable. Beautiful product. Thanks!
May 13, 2024
Reply from Frosts Garden Centre
Good morning,
Thank you for your review, and good luck with your vegetable growing!
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good morning Sue,
Thank you for your review, we pride ourselves on the customer service we provide so it is lovely to see this recognized.
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good morning Ina,
Thank you for taking the time to leave us a review following your delivery. We hope you will be enjoying your new purchase.
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good morning Jackie,
Thank you for your review, we are pleased to read you were happy with the service we provided.
Kind regards
Frosts customer experience team
The holes on the table were not drilled…
The holes on the table were not drilled though so screws very hard to put in.also the screws did not have screw holes in top.
May 15, 2024
Reply from Frosts Garden Centre
Good morning Ivy,
Thank you for your review, I am sorry to hear you have had this issue with your table. Please do raise this with our customer experience team so we can get this looked into for you and a replacement if necessary.
Kind regards
Frosts customer experience team
Found what I wanted but incorrect…
Found what I wanted but incorrect information given regarding the product. I was told I was buying the display model as no others in stock or scheduled to be reordered. But when the planter arrived, it was not the display model, but a brand new model, flatpacked. I was told by the delivery driver that there were many in stock. Very peculiar.
April 30, 2024
Reply from Frosts Garden Centre
Good afternoon Elaine,
Thank you for your review, I am sorry to hear you had this issue. We will investigate your purchase and make sure this is fed back to the team that took your order.
Kind regards
Frosts customer experience team
Well constructed
Well constructed, very stylish, lovely colour of wood, worth getting a cover as rain could spoil it over a period of time. Fast delivery, regular updates given by company. Would recommend
May 8, 2024
Reply from Frosts Garden Centre
Good afternoon Linda,
Thank you for your review we hope you have been able to make the most of the good weather in the garden with your new furniture.
Kind regards
Frosts customer experience team
Fantastic service from ordering to…
Fantastic service from ordering to delivery.. was kept informed of delivery date and times, Delivery was at the time expected and the two delivery men were brilliant unpacked our furniture and took away all the packaging.. would highly recommend Frosts.
May 13, 2024
Reply from Frosts Garden Centre
Good afternoon Ann,
Thank you for sharing your experience of your delivery following your purchase, we are pleased to read you would recommend us to others in future.
Many thanks
Frosts customer experience team
Left alone to think about our purchase
Left alone to think about our purchase, then , the assistant then went ahead and explained all about the product and delivery arrangement. So easy and we left very exited about our new purchase
May 3, 2024
Reply from Frosts Garden Centre
Good afternoon,
Thank you for your review and purchase with us, we do hope you have been enjoying your new furniture in the sunshine!
Kind regards
Frosts customer experience team
Excellent service
Provided a review on 1st May copied below.
Excellent service received from Allan in the garden furniture section at Willington. He was helpful, knowledgeable and not at all pushy.
Only went in for a cake, coffee and wander and ended up buying garden furniture.
Delivery was quick and carried out by, two nice guys.
April 25, 2024
Reply from Frosts Garden Centre
Good afternoon Andrew,
Thank you for taking the time to leave us a review following your visit and purchase of garden furniture. We are so pleased to read your comments regarding Allan and will make sure this is fed back to him!
Kind regards
Frosts customer experience team
Garden Furniture experience
Louise in the sales team at Frosts was so helpful and knowledgeable. Could not fault her attention and support. A very pleasurable experience. Thank you.
April 22, 2024
Reply from Frosts Garden Centre
Good morning Andy,
Thank you for leaving us a review and your kind words for Louise. It has been a pleasure helping you with choosing the right garden furniture and now expanding your set. We look forward to visiting you again soon for the delivery and hope you will continue to visit in the future.
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good morning David,
Thank you for your review, we are pleased you were happy with our delivery service and the quality of your furniture.
Kind regards
Frosts customer experience team
Very helpful salesman
Very helpful salesman, polite and knowledgeable. Very impressed with garden furniture we purchased, excellent value for money and very good delivery service
April 25, 2024
Reply from Frosts Garden Centre
Good morning Sally,
Thank you for sharing your review, we do hope you are now enjoying your garden furniture in the beautiful sunshine!
Kind regards
Frosts customer experience team
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