I just wanted to say a huge thank you to Estelle and Samari and the chefs that looked after us for afternoon tea. It was my nephew Jack's birthday, who has autism, and my Dad's birthday, who has dem... See more
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See what reviewers are saying
Visited Frosts today for a first time in quite a while after at one time in the past being a regular customer. Well could not believe how this once great garden centre has gone downhill and not a patc... See more
Company replied
A lovely Few hours in Frosts on 14 th Feb. First the wonderful Estelle in restaurant found us a lovely couple of comfy chairs in a quiet area (we were about to leave) and she recommended some perfe... See more
Company replied
Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery we... See more
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Company details
Information provided by various external sources
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Contact info
Newport Road, MK178UE, Milton Keynes, United Kingdom
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3.4
Average
840 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Excellent sevice.
The service at the Garden Centre was friendly and efficient. I was kept in touch with the delivery time which needed to be changed because of the delivery vehicle needing a new tyre. The delivery men arrived at the suggested time, were helpful and polite.
April 24, 2024
Reply from Frosts Garden Centre
Good Kate,
Thank you for your review of your service and delivery, we never like having to rearrange deliveries with customers but some things become out of our control and we are so grateful you were so understanding. We hope to welcome you back again soon.
Kind regards
Frosts customer experience team
Excellent service received from Allan…
Excellent service received from Allan in the garden furniture section at Willington. He was helpful, knowledgeable and not at all pushy.
Only went in for a cake, coffee and wander and ended up buying garden furniture.
Delivery was quick and carried out by, two nice guys.
April 24, 2024
Unprompted review
Reply from Frosts Garden Centre
Good morning Andy,
Thank you for leaving us a review, what s successful trip to us you had in the end! We do hope you are now able to enjoy your furniture in this sunshine.
Kind regards
Frosts customer experience team
Very good and helpful in store advisor
Very good and helpful in store advisor. Quick delivery service and quality product.
April 22, 2024
Reply from Frosts Garden Centre
Good afternoon,
Thank you for taking the time to share your experience shopping with us and your delivery. We are pleased you were happy with the service we provided and do hope you will be back to shop with us in the future.
Kind regards
Frosts customer experience team
Frosts always goes above and beyond
Frosts always goes above and beyond, hence why we always purchase their products.
April 22, 2024
Reply from Frosts Garden Centre
Good afternoon Dawn,
Thank you for your very kind comments, we pride ourselves on the customer experience we provide.
Kind regards
Frosts customer experience team
Excellent customer service
Customer service was excellent both in store at the time of purchase and a follow up issue when the wrong covers were sent by mistake.
All the staff I spoke to in store and head office couldn’t have been more helpful.
April 15, 2024
Reply from Frosts Garden Centre
Good afternoon Mr Cross,
Thank you for sharing your experience, we are sorry you had that issue with your covers but pleased to see it was sorted quickly and successfully for you. We hope you will be back to shop with us again in the future.
Kind regards
Frosts customer experience team
The cafe staff member at till today ( c…
The cafe staff member at till today ( c 3pm ) was rude —snatched bill from me without a word and took Payment whilst talking to her friend , no eye contact or ‘Thankyou ‘ . The customer experience & training needs massive improvement otherwise I /others will not return . This is not the first time !!!
April 29, 2024
Unprompted review
Reply from Frosts Garden Centre
Good afternoon Christopher,
Thank you for taking the time to leave us a review, we are sorry you experienced this during your visit to our restaurant. We have a dedicated customer experience team who would be your best port of contact to raise any issues so we can look into them. They can be contacted on 01908 583511 or emailed at enquiries@frostsgroup.com
Kind regards
Frosts customer experience team
Louise was a star !!
From ordering with Louise who was so friendly & very professional to delivery we had such a good experience. Really pleased.
April 22, 2024
Reply from Frosts Garden Centre
Good afternoon Jackie,
Thank you for your wonderful review about Louise's customer service. We will make sure this is passed on to her.
Kind regards
Frosts customer experience team
Wonderful shopping experience!
Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery were equally as nice. They even held the furniture for us for several weeks. Lovely shop at Willington and professional staff who can’t do enough, the restaurant is lovely too. A great experience with lots of good old fashioned customer service 5* Thank you very much indeed. 😊
April 29, 2024
Unprompted review
Reply from Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave feedback on your recent experience with us. We are so pleased to see it was positive across all departments. We will happily pass this feedback along to the team. We look forward to welcoming you back again soon.
Kind regards,
Customer Experience Team
Helpful staff
Helpful staff. Great restaurant and excellent choice of garden & outdoor products. Always a pleasant experience visiting the store.
April 18, 2024
Reply from Frosts Garden Centre
Good afternoon, Andrew,
Thank you for taking the time to share such a lovely review. Our Frosts team work diligently to ensure our customers leave us happy, so we will be glads to pass along your feedback to the team. We look forward to welcoming you back soon.
Kind regards,
Customer Experience Team
The best price for the item I could…
The best price for the item I could find, delivered when stated. Just need some warm weather so i can use it.
April 8, 2024
Reply from Frosts Garden Centre
Good afternoon Alan,
Thank you for leaving us a great review, we do hope the weather improves and we can all start enjoying the outdoor spaces.
Kind regards
Frosts customer experience team
Great service
Garden Furniture department were very helpful and friendly. The delivery booking service was very efficient too. The two delivery men Luke & Matt were very helpful, friendly and efficient. Nothing was too much trouble for them.
April 2, 2024
Unprompted review
Reply from Frosts Garden Centre
Good afternoon, Linda,
Thank you for your review. We are pleased to see you had a positive experience with our fantastic team. Our Frosties take great pride in offering our customers a bespoke and friendly experience. We will pass along your lovely words to to the team.
Kind regards,
Customer Experience Team
A great experience from start to finish
A great experience from the lovely lass who dealt swiftly with the purchase of our lovely bench, to Head Office contacting me to agree delivery details & finally to the 2 great cheerful delivery gentleman Luke & Matt who were chirpy & efficient. All in all, brilliant service! We will be back!
April 19, 2024
Unprompted review
Reply from Frosts Garden Centre
Good afternoon, Linda,
Thank you for your lovely review. We are so pleased to see you had such a positive experience ordering your bench. We will happily pass along your kind words to everyone to helped! We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Fantastic experience …
All staff very helpful nothing is to much trouble.
Ordering within the store was very easy.
I had to change my delivery date after ordering, Michelle made it very easy.
April 10, 2024
Reply from Frosts Garden Centre
Good afternoon, Mrs, Demello,
What a glowing review, we thank you kindly for taking the time to leave us such positive feedback. Our Frosties take such pride in helping our customers, and we are so proud of the team we've built. We will happily pass along your kind words to the relevant departments. We look forward to welcoming you back in future.
Kind regards,
Customer Experience Team
Two very nice young men delivered our…
Two very nice young men delivered our order right on the time we expected it .The compost had not been included but in no time at all they had been to fetch it for us so allwas good
Thank you all very much so appreciated. Joan Neale.
April 17, 2024
Reply from Frosts Garden Centre
Good afternoon, Joan,
Thank you for leaving us feedback on your recent delivery experience. Our team take such pride in their work, it is great to hear that a mistake had been rectified immediately. Thank you for your understanding, we look forward to welcoming you back this summer!
Kind regards,
Customer Experience Team
Reply from Frosts Garden Centre
Good afternoon, Will,
What a lovely review, on behalf of the entire team, we thank you for taking the time to leave such a positive review recognising all the hard work of the Frosts team. We look forward to welcoming you back to the centre this summer!
Kind regards,
Customer Experience Team
Kept informed about delivery
April 9, 2024
Reply from Frosts Garden Centre
Good afternoon, Keith,
Thank you for you kind review. Our deliveries department work diligently to ensure our customers are well informed during their deliveries journey with us. We are happy to see this recognised. We will gladly pass this along to the team.
Kind regards,
Customer Experience Team
Patio furniture and Weber bbq
In store Alan in the furniture department was very knowledgeable and helpful regarding our outdoor table/chair and Weber BBQ enquiries. So good we purchased immediately.
Expecting a 6 week delivery we would delighted that all items arrived in 12 days and the delivery gents were both courteous and respectful our our new furniture and homes. Excellent service.
April 2, 2024
Reply from Frosts Garden Centre
Good afternoon, Phil,
Thank you kindly for taking the time to leave us feedback on your recent experience with us. Alan is a wonderful member of the Frosts team, and we look forward to sending him this positive review.
Our deliveries team work very hard to ensure our customers are satisfied, so again, we look forward to passing along this positive feedback to them.
We hope you have a wonderful summer with your new garden furniture and BBQ.
Kind regards,
Customer Experience Team
Great service I was kept informed what…
Great service I was kept informed what time my item would be delivered, Happy customer
April 9, 2024
Reply from Frosts Garden Centre
Good afternoon, Mrs Doran,
We are thrilled to see your recent shopping experience with us was positive from start to finish. We are so proud of the team for maintaining great communication with our customers throughout their shopping journey. We look forward to welcoming you back this summer!
Kind regards,
Customer Experience Team
Having been overcharged for a number of…
Having been overcharged for a number of plants I purchased, I contacted customer services to request a refund. Advised I would need to take the plants back (50 mile round trip) to be given a refund! No response to my email to my question as to whether Frosts were prepared to cover the cost of my fuel for their mistake! I had provided a copy of my receipt and pictures of the plants and price tags on the plants…..radio silence!
March 29, 2024
Unprompted review
Reply from Frosts Garden Centre
Good afternoon,
We are sorry to learn that you are having trouble with your recent query. Leaving an email unanswered or rectified is not the intention of the customer experience team. Can we ask that you contact a member of the team on 01908 583511 or email in to enquiries@frostsgroup.com to get this enacted for you. We would never intend to overcharge a customer and not rectify the issue. We look forward to hearing from you so we can get the appropriate refund back to you asap.
Kind regards,
Customer Experience Team
Brilliant service very helpful speedy…
Brilliant service very helpful speedy delivery and very organised with our garden furniture. An exceptional garden centre would highly recommend
April 5, 2024
Reply from Frosts Garden Centre
Good afternoon, Beverly,
We are so happy to see you had such a positive shopping experience with us. We hope you enjoy your furniture this summer!
Kind regards,
Customer Experience Team
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