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Fruugo Canada (CA) - fruugo.ca Reviews 7,417

•
TrustScore 4.5 out of 5

4.3

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Considering 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product selection, competitive pricing, and efficient delivery service. Many people are happy with the speed of delivery, often receiving their items earlier than expected, and appreciate the constant updates on their order status. The ease of finding desired items and the overall smooth ordering process are also highlighted as positive aspects. However, some customers were dissatisfied with the quality of certain products, describing them as cheap, flimsy, or not matching the advertised description. There were also instances where orders arrived with incorrect items or were poorly packaged. A few people experienced issues with order tracking or communication regarding their purchases, leading to frustration.

What people talk about most

Product

Consumers generally express satisfaction with the product itself. Many reviewers received exactly what they... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the quick delivery times,... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving items... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the top quality of products, noting items... See more

Price

People report positive experiences with price, often finding products at reasonable costs and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shopping experience was pretty smooth. The price was better than any other site for the same title. I think I know why. The quality of the paper and the print job seem cheap. It felt like a budget... See more

Rated 4 out of 5 stars

Given I work in security & am hyper-vigilant about I personal data I NOT only read the privacy policy for FRUUGO I went into corporate ownership & jurisdictions where my data would be held & u... See more

Rated 4 out of 5 stars

I ordered the bacon flavoured turkey tail mushroom power for my dog. It’s too early to tell if there’s any benefits, but I was nervous he wouldn’t like it, as he is extremely picky eater. He loves the... See more

Rated 5 out of 5 stars

Superb experience. My order status was updated by email, constantly keeping me in the loop as to the stage of delivery. The order was delivered sooner than expected. Product was also very competitivel... See more

Company details

  1. #7 of 15 best companies in Online Marketplace
  2. #3 of 4 best companies in Media Company

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo Global Marketplace

Written by the company

Global shopping made local for you!
Available in 32 countries, Fruugo enables you to discover and shop over 8.5m products from hundreds of retailers across the world.
Shop in your language & currency
Fruugo supports 17 languages and 22 currencies across our 32 country marketplaces.

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.ca

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 4 out of 5 stars

Purchased Plexiderm Rapid Reduction Eye…

Purchased Plexiderm Rapid Reduction Eye Serum for the first time from Fruugo and My wife has used it for 3 weeks and under her eyes the skin has become red and itchy and there has been some swelling which never happened when we bought this product directly from Plexiderm as well as from Walmart, I guess you get what you pay for. I tried to notify Fruugo directly but there is no where on their website that you can complain about their products.
Just to follow up, Fruugo must follow comments on Trust Pilot as a couple days later I received a full credit for the product. Excellent!! Customer service.

January 19, 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello Tom,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards

Rated 1 out of 5 stars

Garbage!

Garbage - Non-Invasive Blood Glucose Meter is pure fraud.
DO NOT BUY - it's 4 LED lights powered by a USB-C... and plastic. Nothing else...

February 19, 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello Ron,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards

Rated 1 out of 5 stars

Total scam

Total scam! I ordered a phone case and it does not fit the phone it says it’s for and I was sent the wrong color. Not to mention it’s dollar store quality. I followed steps for a refund, was told to expect a refund and a month later, still no refund. I continue to send messages to ask for an update and the response is “we’ve received your message”. Do not purchase anything from this company.

February 4, 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello,

Thank you for leaving your review.

I'm very sorry to hear that you have received the wrong item.

I can see that you have contacted the retailer to try and resolve this.

A member of our Customer Care Team will be in touch to help.

Kind regards,

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