Fruugo UK (GB) - fruugo.co.uk Reviews 55,229

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the quality of the products and the competitive pricing, often finding items at better rates than elsewhere. Many people also highlight the ease of the ordering process and the generally prompt delivery service, often receiving updates and tracking information throughout. However, some customers experienced issues with their orders, including delayed deliveries or items not arriving as expected. A few people also reported receiving damaged or faulty products, and some noted discrepancies in product descriptions or quality compared to their expectations.

What people talk about most

Product

Consumers generally express satisfaction with the products received, often highlighting good quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Order

Clients share ambiguous opinions on order. Many customers found the ordering process easy and received their... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of products, such as... See more

Price

Reviewers mention positive feedback about price. Many customers found great prices, with some items being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, the silk body oil is beautiful.only gave 4 star because delivery took longer than expected.

Rated 5 out of 5 stars

The strimmer heads arrived earlier than expected and in perfect condition. They’re more robust than the original DeWalt heads and work just as well, even though they cost less. Fruugo communications... See more

Rated 5 out of 5 stars

Really clear web pages, really great prices and variety of choices. Turn around time is good but delivery is reliant on third party who isn't always very prompt in my area.


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.co.uk

4.2

Great

TrustScore 4 out of 5

55K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Быстрая доставка

Быстрая доставка, отличное качество и цена

April 29, 2026
Fruugo UK (GB) - fruugo.co.uk logo

Reply from Fruugo UK (GB) - fruugo.co.uk

Здравствуйте!

Большое спасибо за ваш отзыв. Я очень ценю ваши добрые слова!

К сожалению, я вижу, что в этот раз вы оценили нас всего на 1 из 5 звезд.

Пожалуйста, свяжитесь с нами, если вам потребуется дополнительная помощь.

С уважением

Rated 1 out of 5 stars

fruugo is just a rip off company I…

fruugo is just a rip off company I ordered pro live ear buds never got them emailed them no reply because they send your messages back to no cant talk to anyone so I lost 31 pounds Ai call centre doesn't respond

April 17, 2026
Unprompted review
Fruugo UK (GB) - fruugo.co.uk logo

Reply from Fruugo UK (GB) - fruugo.co.uk

Hello, 

Thank you for your review. 

I am sorry to hear this. 

A member of the team has contacted you via email to help resolve this. 

We are looking forward to hearing from you. 

Kind regards,

Rated 5 out of 5 stars

The products arrive at your door in 3 days

The products arrive at your door in only 3 days. Very polite and efficient. Good communication for tracking info, step by step.
I would only appreciate a phone call before delivery to have a shorter waiting- time bracket.
Thank you!

April 29, 2026
Rated 5 out of 5 stars

Takom 1/35 Panther Ausf D with interior

The Item that I purchased from Fruugo arrived very promptly and was exactly as described a brand new product I will definetely be using this seller again as they offer excellent value and provide outstanding
quality customer service I would recommend this
company to anybody.

April 28, 2026
Rated 5 out of 5 stars

A very easy company to do business…

A very easy company to do business with, the ordering was straight forward an simple, the company kept me updated on my orde, and although the item was sent from Sweden the postage and delivery time were very acceptable. Thank You!

April 28, 2026
Rated 5 out of 5 stars

Good site

Good site, delivery arrived quickly. Although I didnt check the description which was my mistake, my hairdryer arrived with a European plug but it still works with an adaptor an it gave me a laugh

April 28, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look