Fruugo 日本 (JP) - fruugo.jp logo
Visit website

Fruugo 日本 (JP) - fruugo.jp Reviews 

546
•
TrustScore 4.5 out of 5

4.3

Online Marketplace
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

This time, I ordered a music CD that was not in stock at my place of residence. I was happy that we were able to secure inventory because we were from the artist's country of origin. It may take a... See more

Rated 4 out of 5 stars

The product arrives reliably and is of reliable quality. It's a little bit disappointing that international shipping takes so long and that there's a fixed shipping fee per each item.

Rated 5 out of 5 stars

I was bit unsure about this product and delivery but it was goood and delivered on expected time

Rated 5 out of 5 stars

The delivery was done before the estimated arrival date. I really was very happy about that!

Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace. Discover & buy products from retailers across the world. Shop in your language & currency. Global shopping made local for you!

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.jp

4.3

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(546)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I had to cancel the order because

I had to cancel the order because, after I paid, the seller didn't send the item or send any notifications. I hope I get my money back.

March 29, 2026
Unprompted review
Fruugo 日本 (JP) - fruugo.jp logo

Reply from Fruugo 日本 (JP) - fruugo.jp

Hello,

Thank you for your recent review.

I am sorry to hear that you have not yet received your order.

A member of our Customer Care Team will be in contact with you regarding this.

Kind regards,

Fruugo Customer Care

Rated 5 out of 5 stars

Easy to make orders & track it

First time to make an order here in frugo,I live in Japan so I needed to wait for my parcel a bit longer than usual but luckily it came earlier than expected…I also received a discount code for my next order w/c I will be definitely using on my next order.

March 15, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look