My first attempt was thwarted by your website, which refused my card, so I started again & it worked. Unfortunately both finally went through, so I got 2. Finding this, reading bank statement, I co... See more
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I was looking to buy some replacement consumable pads for my steam mop. Had never heard of fruugo. But hey, they were great, had exactly what I was after right down to the specific model number of my... See more
From the time I placed my order communication was excellent, delivery time very good. queries were dealt with promptly. Product was totally satisfactory but I purchased the wrong size for my situation... See more
The honda is a 2006 model. We bought it for our 17 year old grandson. Doing it's first service we got to the air filter, found a manufacture date on it, 28/04/2006, so it had never been replaced. A ho... See more
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugoaustralia.com
4.5
Excellent
20K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Fruugo Australia (AU) - fruugoaustralia.com
Hello,
Thank you for your review.
Fruugo is a global marketplace, allowing retailers based all over the world to sell their products to our customers.
Information regarding the delivery timescales of orders can be found under the 'Delivery & Returns' section on the items page on our site.
Please be advised that the 'Dispatch' time is not the same as the delivery time.
We do advise in the 'Delivery & Returns' section of each product page where you place your order, where the goods are being shipped from, for example, it states "Shipping from USA" so customers are aware if it is being shipped from overseas.
I can see that your order arrived within the delivery timescale quoted when purchased.
We are sorry for any disappointment this may cause.
Should you require any further assistance, please don't hesitate to contact us.
Kind Regards,
DEALING WITH ELLIE V IN CUSTOMER…
DEALING WITH ELLIE V IN CUSTOMER SUPPORT FOR UPDATES WAS EXCELLENT.
May 1, 2026
1.Easy to access and use
1.Easy to access and use
2. Very efficient and quick
3. Not intrusive
April 30, 2026
Ordered in January and never received…
Ordered in January and never received my packages
January 1, 2026
Unprompted review
Reply from Fruugo Australia (AU) - fruugoaustralia.com
Hello,
We are sorry to hear you haven't received your orders.
A member of our team will contact you soon to assist you with this.
Kind regards,
Swift receipt of goods
Swift receipt of goods, good as described. Good communication regarding shpping
April 30, 2026
Item arrived in a timely manner.
Item arrived in a timely manner.
I was kept up to date regularly.
Item was exactly what was expected
April 30, 2026
good result product good
April 30, 2026
Great communication the whole…
Great communication the whole experience was great solid product and price
April 30, 2026
They were quick to get the parcel sent
They were quick to get the parcel sent. It was easy to follow the tracking. The parcel arrived safely.
April 30, 2026
I was very happy ths way they infomed…
I was very happy ths way they infomed were the item was
April 30, 2026
Quick turnaround after placing order…
Quick turnaround after placing order product was well described
April 30, 2026
Excellent arrival time and product. Works as is intended
Excellent arrival time and product. Works as intended. Great all round
April 30, 2026
Very easy ordering process
Very easy ordering process
Very fast delivery
Very good quality product
Thankyou
April 29, 2026
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