I ordered a huge order and was excited because it connected directly to my FSA card. I did notice many things were higher priced than the pharmacy. I encountered many issues with my order and... See more
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See what reviewers are saying
I love using this store because you never have to worry about what is or is not eligible. Also I have found items cheaper on this site vs the store. They don’t always have the brands but they alway... See more
Similar to other reviews, ordered, items never showed as shipped. Dealing with customer service has been a frustrating circle of no action. Tried to find senior management contact info on their websit... See more
Since discovery of this online store. I have been able to order things for my aging body that make life more comfortable and less painful. Aids for after knee surgery. Even sun screen for pensing Hawa... See more
Company details
Information provided by various external sources
FSAstore.com is flex spending with zero guesswork. It’s both the largest e-commerce destination for guaranteed FSA-eligible products and an educational resource that you can actually understand. It’s the company's mission to help millions of FSA holders manage and use their accounts, and save on more than 4,500 health items using tax-free funds. We accept all FSA/HSA cards, and major credit cards, and provide 24/7 customer service via phone, live chat and email. Orders over $50 ship for free.
Contact info
240 West 37th Street, 6th floor, 10018, New York, United States
- (888) FSA-1450 | (888) 372-1450
- info@fsastore.com
- fsastore.com
Smooth, efficient return with friendly agent
This was my first order with FSAstore.com. The item I order hadn't arrived after 3 weeks. With all the ships stacked up offshore I wasn't surprised but checked online. Fedex's tracking indicated it was delivered 2 days after the order was placed. !!! I opened a chat on FSAstore.com and their agent, Yanith, had placed a refund request within minutes.
This was the smoothest, most efficient transaction I've had in ages. I asked for store credit because I plan to reorder the same item, and I'm happy to stay with this business.
high prices, slow service
prices are 10-25% higher than Amazon, don't be fooled my the "eligibility guaranteed" and "No Receipts Needed". ordered 2 weeks ago, still waiting. my order has been "getting ready" to ship for 12 days.
AMAZON is cheaper and faster.
Convenient
I was happy in overall experience except the fact that we cannot return once it's opened.
Smooth sailing!
Quick Delivery. Quality issues with off-brand gauze products.
Impressed with how quickly products arrived. I really enjoyed not having to save receipts and deal with medical necessity documentation, but the wound bandage supplies (gauze rolls and pads/sponges) were not the best quality. The pads and rolls were too thin and the rolls had elastic-like threading that was catching on and around wound.
I received all products as expected
I received all products as expected. Nothing was damaged and all arrived in good shape and in a timely manner.
great service
everything that I ordered was in one piece, and I haven't had to send anything back. I will continue to use the FSA store.
Had no problems
Had no problems, everything came like they said it would. Great results.
I recommend
Everything came in a timely manner, no hassle or issues. It was pleasantly surprising how easy and convenient it was.
I need to make a return that’s taking…
I need to make a return that’s taking weeks just to get mailing label
Working Well
Received order. No issues.
One thing to note the generic brand of Band-Aids I ordered was not the best quality. They did not stay on.
Other than that I am happy. I like the fact that they ship it to me and only have products that are already approved for my FSA account.
Order never filled
In an attempt to properly order FSA-approved items I decided to use the online store. This was a very disappointing experience because every time I checked the status of my order the date was changed and prolonged. I wasn't informed that the order was possibly lost in transit until I called in myself. These items were time-sensitive and now will not be in my possession. I would've been better off ordering from the Amazon FSA item list.
User friendly shopping experience and…
User friendly shopping experience and quick delivery.
Easy site to navigate.
Product arrived in a timely manner and…
Product arrived in a timely manner and worked as described.
The service is outstanding
The service is outstanding, the product choices are fantastic, upon ordering the product arrives at my door at an unbelievable fast speed, the price is just right. The service you provide to me is hassle free and easy to conduct. I appreciate your business, Thank you.
Some items are not available
Some items are not available. I couldn't find any ear plugs
I only received half my order
You sent me an email that I left…
You sent me an email that I left something out of my order so when I tried to use the coupon it duplicated my order. I still am waiting for a return tag to send it back
Always happy with ease of ordering
Always happy with ease of ordering, and fast delivery. Also never have to worry about the receipts.
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