FSAstore.com Reviews 46,932

TrustScore 3 out of 5

3.2

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See what reviewers are saying

Rated 1 out of 5 stars

I ordered a huge order and was excited because it connected directly to my FSA card. I did notice many things were higher priced than the pharmacy. I encountered many issues with my order and... See more

Rated 5 out of 5 stars

I love using this store because you never have to worry about what is or is not eligible. Also I have found items cheaper on this site vs the store. They don’t always have the brands but they alway... See more

Rated 1 out of 5 stars

Similar to other reviews, ordered, items never showed as shipped. Dealing with customer service has been a frustrating circle of no action. Tried to find senior management contact info on their websit... See more

Rated 5 out of 5 stars

Since discovery of this online store. I have been able to order things for my aging body that make life more comfortable and less painful. Aids for after knee surgery. Even sun screen for pensing Hawa... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

FSAstore.com is flex spending with zero guesswork. It’s both the largest e-commerce destination for guaranteed FSA-eligible products and an educational resource that you can actually understand. It’s the company's mission to help millions of FSA holders manage and use their accounts, and save on more than 4,500 health items using tax-free funds. We accept all FSA/HSA cards, and major credit cards, and provide 24/7 customer service via phone, live chat and email. Orders over $50 ship for free.


Contact info

3.2

Average

TrustScore 3 out of 5

47K reviews

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Rated 5 out of 5 stars

Smooth, efficient return with friendly agent

This was my first order with FSAstore.com. The item I order hadn't arrived after 3 weeks. With all the ships stacked up offshore I wasn't surprised but checked online. Fedex's tracking indicated it was delivered 2 days after the order was placed. !!! I opened a chat on FSAstore.com and their agent, Yanith, had placed a refund request within minutes.

This was the smoothest, most efficient transaction I've had in ages. I asked for store credit because I plan to reorder the same item, and I'm happy to stay with this business.

November 16, 2021
Unprompted review
Rated 1 out of 5 stars

high prices, slow service

prices are 10-25% higher than Amazon, don't be fooled my the "eligibility guaranteed" and "No Receipts Needed". ordered 2 weeks ago, still waiting. my order has been "getting ready" to ship for 12 days.

AMAZON is cheaper and faster.

November 4, 2021
Unprompted review
Rated 3 out of 5 stars

Quick Delivery. Quality issues with off-brand gauze products.

Impressed with how quickly products arrived. I really enjoyed not having to save receipts and deal with medical necessity documentation, but the wound bandage supplies (gauze rolls and pads/sponges) were not the best quality. The pads and rolls were too thin and the rolls had elastic-like threading that was catching on and around wound.

October 20, 2021
Rated 5 out of 5 stars

great service

everything that I ordered was in one piece, and I haven't had to send anything back. I will continue to use the FSA store.

October 20, 2021
Rated 5 out of 5 stars

I recommend

Everything came in a timely manner, no hassle or issues. It was pleasantly surprising how easy and convenient it was.

October 20, 2021
Rated 4 out of 5 stars

Working Well

Received order. No issues.
One thing to note the generic brand of Band-Aids I ordered was not the best quality. They did not stay on.
Other than that I am happy. I like the fact that they ship it to me and only have products that are already approved for my FSA account.

October 19, 2021
Rated 5 out of 5 stars

Order never filled

In an attempt to properly order FSA-approved items I decided to use the online store. This was a very disappointing experience because every time I checked the status of my order the date was changed and prolonged. I wasn't informed that the order was possibly lost in transit until I called in myself. These items were time-sensitive and now will not be in my possession. I would've been better off ordering from the Amazon FSA item list.

October 19, 2021
Rated 5 out of 5 stars

The service is outstanding

The service is outstanding, the product choices are fantastic, upon ordering the product arrives at my door at an unbelievable fast speed, the price is just right. The service you provide to me is hassle free and easy to conduct. I appreciate your business, Thank you.

October 19, 2021

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