Fresh Start Waste Services Reviews 225

I have worked with Fresh Start for 10 years now, who service many of our clients’ wheelie bins. The service we receive is consistently excellent, and they always go above and beyond to provide competitive pricing and outstanding customer service. Colin Harvey, who manages our account, is fantastic at what he does, and the rest of the team are equally great in handling our day-to-day enquiries. I would highly recommend this company.

Terrible service. Ordered two skips and paid for it and they delivered more than two weeks of order although they kept on promising to deliver the same day or the following day.

They also have very dysfunctional service.

Good service overall.
Service for collection of bins is fine no problems, however you could improve your communication with customers, it took a lot of chasing over approximately a 2 week period to speak to someone once we had signed the initial contract.

Kyle was helpful and prompt in organising our contract.

easy to deal with and very quick efficient

Some issues with the collections turning up when we are closed

been with this company over 2 years and currently trying to cancel. we have had endless issues with miss deliveries . access issues and now to taking money from your account with no no invoice and no authorisation to take any extra payments. apparently we get credits on our account but no idea where they go as the payments are the same each month and when you question these you just get told you received a credit so don’t actually see the money.

i would avoid this company…

Our account manager was fast and efficient at dealing with my enquiry, and put into action what I'd requested.

If you are looking for a waste company these guys are not the one for your business or organisation! Been with them for more than 1 year and had so many problems with them collecting my bin on a weekly, I always get the email of “ Due to an operational issue” once or twice in a while I understand but not 2 weeks in a row! I have a convenience store and I go through a lot of cardboard and plastic on weekly.

1. Because they missed 1 week collection so the bin is full now. So rang customer services and they advised to leave it on the side of the bin and driver will collect extra waste. Come the “rescheduled day” they didn’t pick up the rubbish on the side of the bin.

2. Don’t help with money knocked off your bill for the inconvenience.

Very good service, Nicola is also very helpful.

Thank You

Great service! especially from Claire who is always on hand when you need her
Highly recommend

Awful company to work for, no management whatsoever, office haven't a clue what they're doing. Can't get or keep drivers as their reputation is embarrassing. Sam in transport has more faces than a Halloween shop. Not until you leave you see how bad it really is. Biffa are so much more professional. Avoid working for fresh start at all costs!

collections just stopped, we were waiting for a new contract?
as an update we got there in the end!! although the 'new' bins were not 'new' but i am sure that will get sorted!

Very easy to sign and highly recommend by a friend

Issues dealt with in a prompt, professional and communicative manner, many thanks

Contract manager kieren helped it directly

Fantastic service. Taylor’s been very helpful and went out of his was to have my bin delivered on the day from me calling.

The last 13 years we have excellent service

Great service , I needed a extra collection service , that was all arranged the same day great communication with Nichola
Thank you.

We rang and the phone was promptly answered, all questions were quickly dealt with and followed up with emails the same day. We would recommend this local company for their pro-active service. I did try another national provider at the same time and they still haven't got back to me.... speaks volumes, stay local.