The four star reviews have to be FAKE as this company are useless!!! There is no customer service no functional complaints department.
Company replied
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See what reviewers are saying
The Fuel Round oil is cheaper, and it helps the neighbours to get cheaper oil too, not just us. You can order quite small amounts at a time if you want, so it cuts down on the scary trade in heating o... See more
Company replied
A very easy process. However when I phoned company to pay they had not received information from fuel round regarding the order !!!! Also when they had received information I asked them to confirm p... See more
Company replied
Very happy with fuel round. Never fails in saving me money, within 20 to 30 percent usually. It's also nice not having to do all the calling around myself to get the best deal. Highly recommend... See more
Company replied
Company details
Written by the company
Fuel Round is a Social Enterprise that secures the best prices for home heating oil for residents and businesses all across Northern Ireland. We consistently secure an average reduction of 12% for our members, compared to the Consumer Council NI. Membership is free, and it is free to order - no catches.
Contact info
United Kingdom
- 07828 546 417
- fuelround@gmail.com
- fuelround.co.uk
People also looked at
The four star reviews have to be FAKE…
The four star reviews have to be FAKE as this company are useless!!!
There is no customer service no functional complaints department.
March 27, 2024
Unprompted review
Reply from Fuel Round
Hi Paul, yes the company is closed for 6 months. You have a strong history of writing one star reviews wo good reason - maybe you should consider the unfair stress you may be placing on small business owners. Shame on you. James
Simple Prices can't be beat
March 2, 2022
Reply from Fuel Round
Thanks Pauline - nice, concise review, thanks. Always great to have your support, JAmes
Excellent thanks
March 2, 2022
Unprompted review
Reply from Fuel Round
Cheers Catherine, you are welcome and thank you for using Fuel Round, always appreciated. James
Once again a great service and a super…
Once again a great service and a super price. Fast delivery too
February 20, 2022
Unprompted review
Reply from Fuel Round
Thank you Finbar, great to have your order. Prices gone crazy now, but I guess that increases the savings too :/ James
Painless setup process
Painless setup process, instant feedback (even at 23:45 on a Sunday night ;) ) and I just saved £37 on 500 litres, twice - Awesome...
February 16, 2022
Reply from Fuel Round
Yes, that was a midnight dash to get you on board in time, but great to have you. Thanks for the great review. Maybe mention us on social media, telling em we have the best prices, and now have pay-monthly too. TIA, James
Always first class service
February 16, 2022
Unprompted review
Reply from Fuel Round
Thank you for the review, and I appreciate the compliment. I don't have your name, but I trust you'll mention to your friends that we always have the BEST prices, and now we have pay-monthly scheme too - so there is no need to be tied to a single supplier anymore.
Excellent service a great way to get…
Excellent service a great way to get the best price for home heating oil
February 3, 2022
Reply from Fuel Round
Thank you Jim for the review, and of course the order. We are keen to deliver the best prices, now that energy price is going crazy. Mention to your friends that we now operate a pay monthly scheme. TIA, JAmes
This was my first time using fuel round…
This was my first time using fuel round , and I have to say what a smooth easy way to order your heating oil and getting a great price on my order. Happy to say I’ll be using fuel round again .
February 3, 2022
Reply from Fuel Round
Welcome Niall, and thanks for the review. Obvs, energy prices are going crazy, and we are somewhat bucking the trend - thanks for getting involved, and remember we now have a pay-monthly scheme, so mention that to your mates. Till next time, James
Delighted with what I paid for 400…
Delighted with what I paid for 400 litres, such a saving !!
Thank you James
January 19, 2022
Unprompted review
Reply from Fuel Round
Teresa, thanks - yes, this was a very strong Fuel Round - savings of £40 will become the norm as our bills rise (not sure if that is a good thing, or a bad thing!! You get what I mean). I think that should see you through the winter
Fuel Round is fantastic
The Fuel Round oil is cheaper, and it helps the neighbours to get cheaper oil too, not just us. You can order quite small amounts at a time if you want, so it cuts down on the scary trade in heating oil bought in small cans from garages etc, which looks unsafe to me. Small oil suppliers get a fair deal, as well as customers. There is no profit so all gains go back into the oil buying club. Communication is by email and phone and is always prompt, human and engaged. No automated phone menu robots.
January 18, 2022
Unprompted review
Reply from Fuel Round
Super Grainne, thanks for that great review and thanks for mentioning the human element to the service. I'd love to get everyone away from the oil cans, as that is so, so expensive. Also, I had noticed a cluster in your locality, of which you were one of the first - thanks for talking about Fuel Round. James
James is great to deal with
James is great to deal with, always prompt at answering messages, cannot fault this fantastic service , best price every time !
January 17, 2022
Unprompted review
Reply from Fuel Round
Great to hear, Cathy - thank you. Hope you are well topped up, this cold day. As always, thank you for your custom - that is what really makes this work. James
Proud to be able to support
Always a good service and price. The last time I ordered fuel was delivered promptly.
January 15, 2022
Unprompted review
Reply from Fuel Round
Great to hear from you Deirdre, and thanks for the great review. You mention a good point, delivery times and price is nearly always much, much better than we promise, as we always aim to exceed expectations. Speak soon, James
Great prices
Great prices . Saved £20 if I was to buy it without going through fuel round .
James is extremely helpful if there are any admin problems . Straight on the ball asap running everything smoothly .
Highly recommend . Who doesn’t want to save money ? 😀
January 7, 2022
Reply from Fuel Round
Thanks Caroline - couldn't agree more, who does not want to save money, especially when it is simple! Thanks for your longstanding custom. James
Reply from Fuel Round
Cheers Tim, glad you are seeing the consistent discount. Of course, you are now one of our reliables too!! James
Excellent value and real savings on the…
Excellent value and real savings on the fuel. Quick and efficient delivery . Recommend and will order from them again
December 9, 2021
Very happy with fuel round
Very happy with fuel round. Never fails in saving me money, within 20 to 30 percent usually.
It's also nice not having to do all the calling around myself to get the best deal.
Highly recommend
December 8, 2021
Unprompted review
Reply from Fuel Round
Hi Stephen, great having you with Fuel Round, and thank you for your review - I always appreciate people taking the time. Let's keep on sitting on those fuel bills. Happy Christmas. James
Great service saves a lot of time and…
Great service saves a lot of time and money. James is always helpful if you have any problems
December 4, 2021
Unprompted review
Reply from Fuel Round
Thanks Majella for those kind words - yes, I love to squeeze a few quid off the heating bill. Helps for Christmas, I guess. Also, you know we have a draw for 200 litres of heating oil? https://fuelround.co.uk/competition/
Reply from Fuel Round
Thank you Chris, great having you with us. Its been a very tricky time getting prices for heating oil, due to the crisis, but we managed to get a small local company to beat the nationals - that is good for you, Fuel Round and our community. Thanks for doing your part. James
Great service
October 23, 2021
Unprompted review
Reply from Fuel Round
Thank you Ollie, and it is great to have you. James
it is so good to work together to…
it is so good to work together to reduce the fuel cost.. this is a great cooperative. Thank you
October 17, 2021
Reply from Fuel Round
Yes indeed Mary, a small effort to pull in the same direction, has been delivering great prices. And with the Fuel Round website, that is even easier. Thanks for being one of our first customers ever, and thanks for the review. James
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