Fuel Round Reviews 36

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

The four star reviews have to be FAKE as this company are useless!!! There is no customer service no functional complaints department.

Company replied

Rated 5 out of 5 stars

The Fuel Round oil is cheaper, and it helps the neighbours to get cheaper oil too, not just us. You can order quite small amounts at a time if you want, so it cuts down on the scary trade in heating o... See more

Company replied

Rated 4 out of 5 stars

A very easy process. However when I phoned company to pay they had not received information from fuel round regarding the order !!!! Also when they had received information I asked them to confirm p... See more

Company replied

Rated 5 out of 5 stars

Very happy with fuel round. Never fails in saving me money, within 20 to 30 percent usually. It's also nice not having to do all the calling around myself to get the best deal. Highly recommend... See more

Company replied

Company details

  1. Fuel Supplier

Written by the company

Fuel Round is a Social Enterprise that secures the best prices for home heating oil for residents and businesses all across Northern Ireland. We consistently secure an average reduction of 12% for our members, compared to the Consumer Council NI. Membership is free, and it is free to order - no catches.


Contact info

3.4

Average

TrustScore 3.5 out of 5

36 reviews

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Rated 5 out of 5 stars

Takes the pressure off ringing round…

Takes the pressure off ringing round various outlets for the best price. Happy with my first price using this system .

October 17, 2021
Fuel Round logo

Reply from Fuel Round

You hit the nail on the head Bryan, and after we find the outlet with the best price, we even get a further discount on it. Great to have you, and thanks for the review. James

Rated 5 out of 5 stars

Good service and easy to order and pay…

Good service and easy to order and pay ! Well organised with good savings !!

October 15, 2021
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Reply from Fuel Round

Thank you Michael for those generous words. I'm pleased you find it easy to use, as I too think this is very important (as well as the decent savings, of course). Very best, James

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service and as always, so cheap!

October 13, 2021
Unprompted review
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Reply from Fuel Round

Cheers Rona - you are one of our long-standing customers now, so its great to hear from you. Pleased we got the price - take care until the next time :)

Rated 5 out of 5 stars

Always great prices

Always great prices, with response times from James excellent.

October 12, 2021
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Reply from Fuel Round

Thanks Kay for your continued orders and great review. We have a great Fuel Round price coming up tomorrow, despite the recent, crazy price hikes. James

Rated 5 out of 5 stars

Great service

Great service, easy to use and reliable

October 10, 2021
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Reply from Fuel Round

Thanks Donna, I'm pleased you like the service. We are getting powerful discounts at the minute. Great yo have you. James

Rated 5 out of 5 stars

Fuel round is a great service

Fuel round is a great service. Everytime I use it I save an average of £20 on 500 litres of oil. The option is there to buy smaller amounts enabling you to keep your tank topped up.

September 14, 2021
Fuel Round logo

Reply from Fuel Round

Thank you Siobhan for taking the time and using Fuel Round. Yes, I have been studying our performance since 2019, and we are definitely the cheapest way to buy heating oil, with an average of 12% saving, rising to as much as 20%. James

Rated 4 out of 5 stars

A very easy process

A very easy process. However when I phoned company to pay they had not received information from fuel round regarding the order !!!! Also when they had received information I asked them to confirm price They quoted £13 approx above the price I was given by fuel round !!! Good job I asked them to confirm. They did alter price to that given by fuel round 😁😁. Edit. I received a very prompt pleasant reply from James explaining the circumstances of wrong quote from company. Thank you James. I would still recommend fuel round. A very good service 👍😀

September 8, 2021
Fuel Round logo

Reply from Fuel Round

Hi Patricia. Thanks for the review. I just spoke with the supplier - Fuel Round's normal contact is out and the replacement used the wrong discount, hence the mix-up. Sorry, and thanks for your order. James

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