I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at th... See more
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Review summary
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Reviews shaping this summary
Fast delivery, professionally handled and above all, beautiful product. Amazingly beautiful scarves/shawls. I purchased three and would like to re-order for Xmas gifts.
Got the 3 pack of cat cookie cutters for biscuits. Cat butt cookies are now a favorite design for the kids. Especially with a great biscuit recipe making it even more fun.
My original order package had gotten torn during shipping and 2 of the 3 cat butt cookie cutters were lost. After a little hoop jumping--the person who took my call wanted pictures of the packaging a... See more
Company details
Written by the company
Beautiful and unique gifts for all pet lovers, with worldwide shipping
Contact info
United Kingdom
- help@furbabyfriend.com
- furbabyfriend.com
4.4
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Cat plaque
Plaque arrived in good time, well packed (this was a gift)
It was also letterbox friendly, so I was not worried about parcel left on door step.
June 1, 2025
Order hasn’t arrived
Well , you keep asking for a review 🤷♀️how can I review when I have not received my items , you took my money and I’ve received nothing ?
May 9, 2025
Reply from Furbabyfriend
Thank you for your taking the time to leave a review, although I am of course saddened to see it is 1 star. Trustpilot is a third party site which automatically sends the review requests - not taking into account for the fact that we ship internationally, and so have different shipping durations for each country.
I can see from your tracking information that our order arrived in Australia on 15 May and is currently with Australia Post for processing. You can track via the Australia Post website too, should you wish. It is due to arrive with you early this week, with no delays. I hope this helps!
Reply from Furbabyfriend
Hi Marie, I have checked your tracking and confirm that your order it is in normal transit to you with no delays. I have just resent the link to you for ease. It arrived in the US on 13 October and is currently being processed by USPS for onward delivery to you in the next few working days.
The issue is that Trustpilot does not account for the fact we ship internationally, with each country having different delivery durations. My apologies for the premature review request sent by them accordingly!
Brilliant Personalised Gift
This personalised metal sign is brilliant. The use of my own photo makes it a wonderful gift for my daughter.
May 8, 2025
The quality is so beautiful and the…
The quality is so beautiful and the design just lovely.
May 2, 2025
Love our mugs
Love our mugs, great size and so cute. Tempting to buy more of the collection.
Maybe slightly more than nI would spend on a mug but totally worth it.
Great quick service
May 2, 2025
I did not receive any items
I did not receive any items. Please contact your careir and ask to contact me on mobile 97466704422
April 14, 2025
Reply from Furbabyfriend
Dear Hamda, I have checked your order and resent the tracking to you for ease of reference. Qatar Post tried to delivery your order to the address you provided on 19 and 21 April but have advised that your address is incorrect. They are holding your package at Qatar Post on the Corniche so please kindly collect. (Please also consider removing your telephone number from your review as Trust Pilot is a public forum). Best wishes, Jessica
Fur Baby was great…..kept in touch and…
Fur Baby was great…..kept in touch and produced a wonder product. I could not say enough good things about my experience with them.
Would never hesitate to order from them
Dee
April 10, 2025
Big selection of signs at a great price.
April 17, 2025
The picture with my cats on it turned…
The picture with my cats on it turned out great. I live it.
April 5, 2025
Great customer service!
Great customer service to answer a few questions i had about a personalised gift.
Arrived promptly and as described.
March 14, 2025
Unprompted review
Excellent Service and Products
I ordered two large posters and two special coffee cups with a picture of me and my husband on them. My order was promptly processed with fast and efficient delivery. And the posters and cups are wonderful! The colors are bright and the images are clear and charming. As an extra bonus, the posters are made of a waterproof material, which allowed me to hang one of them outside on our terrace. I highly recommend Furbabyfriend as a reliable virtual store with excellent products and service!
March 3, 2025
The pussywillow collection is a must…
The pussywillow collection is a must buy in my opinion to brighten up your day . I recently purchased the Willow notepad, diary & mug. The design suits my home perfectly & my wardrobe. I wake up to see a lovely mug of coffee while opening up my matching my books at the dining table. I love that the notepad has wide enough spacing to write all my notes for the day and the diary allows you to put in your own dates, so you can start the diary at any time you wish. The books are the perfect size to slot in my tote bag & I always get compliments of the design when I pull out my notepad in coffee shops. I recently purchased another 3 mugs so I have a nice set for when friends come over and I will be purchasing the book trilogy as a gift for my friend’s birthday next month. Highly recommend!
April 4, 2025
Unprompted review
Exceeded my expectations
I was nervous about letting a stranger choose, crop, position, and essentially build the finished image without much of my input, but they nailed it!! The results are very good, very professionally done, and not at all like the cheap "on line" results you might expect.
April 3, 2025
I ordered the equestrian pashminas
I ordered the equestrian pashminas. They arrived quickly, lovely quality, glad I got buy 2 get one free. Cannot wait to use them. Would purchase from here again.
March 1, 2025
It was easy to navigate and easy to…
It was easy to navigate and easy to order. I love what I got and it came on time and was as it was described. I wil order from them again.
January 19, 2025
Reply from Furbabyfriend
Thank you Peter!
Love the looks of the scarf but
Love the looks of the scarf but it ruined a black cashmere sweater with so much fuzz that rubber off
November 21, 2024
Reply from Furbabyfriend
Hi Nancy, our cashmere scarves do not shed or pill excessively, so I wonder if you are reviewing the correct product/company?
Reply from Furbabyfriend
Thank you Nancy!
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