I cant believe anyone would give than more than a zero star. This is a fraudulent company and I have started court proceedings to get my money from them. I ordered 2 coffee tables, only one was... See more
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This company have been appalling. I placed an order on 4th December but have heard nothing since. I don't know if they're incompetent or just plain dishonest. Don't waste your money ordering from them... See more
DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! I ordered and paid over £500 for a table which on order confirmation stated that it would be delivered within 7-10 days. DON'T BELIEVE THEM! 1 month, 3 e... See more
I received a call today from Raymond in FURCO’s customer service team, and it was truly appreciated. While there had been a couple of minor issues with communication since my order, Raymond ensured th... See more
Company details
Written by the company
FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.
Contact info
Three Colts Lane, Bethnal Green, E2 6JN, E26JN, London, United Kingdom
- 03331883350
- sales@furco.co.uk
- furco.co.uk
beautifull beds
February 24, 2022
Unprompted review
Reply from FURCO
Hello Ashwani,
Thank you for your feedback! We're delighted to hear that you find our beds beautiful.
Your satisfaction is important to us, and we truly appreciate your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
Easy checkout
February 22, 2022
Unprompted review
Reply from FURCO
Hello Emily,
Thank you for your feedback! We're glad to hear that you found our checkout process easy.
Your satisfaction is important to us, and we truly appreciate your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
Quick and easy
February 19, 2022
Unprompted review
Reply from FURCO
Hello Ana,
Thank you for your feedback! We're glad to hear that your experience was quick and easy.
Your satisfaction is important to us, and we truly appreciate your kind words. If you ever need anything else or have any questions, please don't hesitate to reach out.
Best regards,
The FURCO Team
This company is terrible took my money…
This company is terrible took my money for a suit in September 2021 can not contact as they dont answer phone it’s now 5 months for an item that is in stock or is it false advertising
February 18, 2022
Unprompted review
Reply from FURCO
Dear Paul Hamblin,
We're deeply sorry to hear about your disappointing experience with our company. Please accept our sincerest apologies for any inconvenience caused.
Your feedback is extremely concerning to us, and we take these matters very seriously. We understand the frustration and disappointment that can result from a lack of communication and delays in receiving your order.
Our team is currently investigating the issues you've raised to identify areas for improvement and ensure that corrective measures are implemented promptly. We are committed to addressing any lapses in our service and improving our processes to prevent similar situations from occurring in the future.
Please rest assured that we are dedicated to resolving this matter to your satisfaction. If there is anything further we can do to assist you or if you would like to provide additional details about your order, please don't hesitate to contact us directly.
Once again, we apologize for any inconvenience or disappointment you've experienced, and we appreciate the opportunity to make things right.
Best regards,
The FURCO Team
Absolutely diabolical !!
Absolutely diabolical !!! Take your money and fail to deliver, despite promises !!!
Do not answer phones ( any numbers )
Wassap, the only way to reach them is to go through sales numbers as if you are purchasing!!
Given out fake names when you do get hold of them eventually, so you do not know who you are actually talking to.
You trade with this company at your own peril, the company needs banning and closing down Shabaz Dhajia return my money !!!!
February 10, 2022
Reply from FURCO
Hello Paul,
We are deeply sorry to hear about your negative experience with our company. We understand how frustrating and unacceptable this situation is, and we sincerely apologize for the inconvenience caused.
We take your feedback very seriously and are committed to addressing these issues promptly. Please contact us directly at sales@furco.co.uk with your order details so we can ensure your refund is processed immediately. We regret any miscommunication and lack of response you have experienced and are working to improve our customer service.
Thank you for bringing this to our attention. We are dedicated to resolving this matter and restoring your trust in our company.
Best regards,
The FURCO Team
Terrible experience
Terrible experience. Ordered an expensive office chair in mid December. Not delivered by end January but actually managed to get through on the phone to Furco after several attempts. They said they checked with their supplier who would be sending the chair direct and it would be with us in a few days. It has not arrived and now it is impossible to reach Furco. I then checked with their supplier who have no record of any order, let alone anything which indicates a delivery to us. Draw your own conclusion! I only wish I had checked Furco's Trust Pilot reviews before ordering. Fortunately we will get our money back from the credit card company but don't go within a mile of this company. And beware of the so-called positive reviews. Most of them look completely fake
Ok so Furco have now responded but take a look at the dates. I wrote this review originally in February 2022. They took my review so seriously that it took them 2 years and nearly 4 months to respond. Wow. These guys are wedded to customer service. As I said originally, don’t go within a mile of them.
February 4, 2022
Unprompted review
Reply from FURCO
Hello Jon,
We are deeply sorry to hear about your negative experience with our company and the issues you faced with your office chair order. We understand how frustrating this situation must be and sincerely apologize for the inconvenience and lack of communication.
It is unacceptable that your order was not delivered as promised and that you encountered difficulties in reaching us. We take your concerns very seriously and are committed to investigating this matter thoroughly. Please contact us directly at sales@furco.co.uk with your order details so we can resolve this issue and ensure you receive a full refund if necessary.
We appreciate your feedback and are working hard to improve our service and communication. We regret any distress this has caused and hope to restore your trust in our company.
Best regards,
The FURCO Team
Customer’s service absolutely non…
Customer’s service absolutely non existent. Ordered a bed and got worried after reading other reviews, item was delivered and when assembling found headboard was heavily marked and no instructions. I’ve spent months trying to contact them with no joy!
February 2, 2022
Unprompted review
Reply from FURCO
Hello,
We sincerely apologize for the issues you've encountered with your bed order and our customer service. It's unacceptable that you received a marked headboard and no assembly instructions, and that you've had such difficulty reaching us.
Please contact us directly at sales@furco.co.uk with your order details so we can prioritize resolving this issue for you. We are committed to making things right and ensuring you receive a replacement headboard and the necessary instructions.
Thank you for bringing this to our attention. We are working to improve our customer service and appreciate your patience as we address these concerns.
Best regards,
The FURCO Team
I really would not recommend this…
I really would not recommend this company.. I rang up asking how long my delivery would be he said it would be last week as my sofa had been in transit for a whole week so no reason why it would take long... I then rang the delivery company which hadn't even heard of my order. So I have now been told to wait till Wednesday to hear about a delivery date because my sofa was picked up over the weekend, even after already been told it was picked up last Friday.. I really dont think anyone is aware of what is going on and they never ever answer the phone! Terrible
January 31, 2022
Unprompted review
Reply from FURCO
Hello Stacey,
We are very sorry to hear about the issues you have experienced with your sofa order and our communication. It is unacceptable that you received conflicting information and faced difficulties in getting a clear update on your delivery.
We take your concerns seriously and are committed to resolving this matter promptly. Please contact us directly at sales@furco.co.uk with your order details so we can investigate and provide you with an accurate delivery date.
Thank you for bringing this to our attention. We apologize for any inconvenience caused and are working to improve our service and communication.
Best regards,
The FURCO Team
I cannot stress this enough. AVOID AT ALL COSTS!!!
Please save yourself money, and months of stress and heartache by shopping elsewhere. I purchased their Chicago leather recliner with drinks holders (£1,000) and after 2 months of waiting on a delivery date I was told it was in the country and ready to be delivered. 2 weeks later it had supposedly become unavailable, and I was given the choice to wait a further 3 weeks for another shipment, or cancel with full refund, and I obviously cancelled, or thought I did. On 3 separate occasions I was promised a full refund, and on all 3 occasions they failed to fulfil their promise. They ignored all phone calls, and emails so I had no choice but to contact the finance company, who I paid monthly instalments too, which by this point I’d very nearly paid off the full amount, did they finally cancel the order through them, and issued me a full refund. 4 months later!!! Trading standards are now looking into how they run their business.
January 29, 2022
Unprompted review
Reply from FURCO
Hello Melissa,
We deeply apologize for the distressing experience you had with our company. It is unacceptable that your order was delayed, and your refund was not processed as promised. We understand how frustrating and stressful this situation has been for you.
We are committed to improving our service and ensuring that such incidents do not happen in the future. Your feedback is invaluable in helping us identify areas for improvement. We regret that it took intervention from your finance company to resolve the issue, and we apologize for any inconvenience caused.
Please contact us directly at sales@furco.co.uk if you have any further concerns or if there's anything we can do to assist you. We are dedicated to making things right and regaining your trust.
Thank you for bringing this to our attention, and once again, we sincerely apologize for the inconvenience.
Best regards,
The FURCO Team
AWFUL COMPANY...beware
I ordered a dressing table stool online in November and confirmed by them a delivery of 1-2 weeks. Four weeks later after phoning and emailing, I was told in stock in February, but still stating online "in stock". I asked for a refund, I'm still waiting !!
I have reported them to trading standards at Newham.
Do not use this company.
January 20, 2022
Reply from FURCO
Hello Ivan,
We are deeply sorry to hear about your negative experience with our company. It is unacceptable that you did not receive your dressing table stool within the promised timeframe and that your refund has been delayed.
We take your concerns very seriously and are committed to resolving this matter promptly. Please contact us directly at sales@furco.co.uk with your order details so we can prioritize your refund and ensure it is processed without further delay.
We apologize for any inconvenience caused and appreciate your patience as we work to improve our service and communication. Thank you for bringing this to our attention.
Best regards,
The FURCO Team
DO NOT BUY FROM THESE COWBOYS HAD…
DO NOT BUY FROM THESE COWBOYS HAD PROBLEMS WITH MY LAZYBOY RECLINERS FOUND TO BE A MANUFACTURER FAULT FOR 3 MONTHS YES WE'LL GET IT SORTED THEN THEY SAY ITS PAST ITS WARRANTY?????..
DON'T ANSWER PHONES
DON'T ANSWER EMAILS
WE'LL GET BACK TO YOU (NOT)
I HAS HOMESERVE COME OUT COST ME £60 THEY EVEN SAID WE WILL REFUND THE CALL OUT FEE
HA HA HA WHAT A JOKE
THEY DIDN'T EVEN RESPOND TO TRADING STANDARDS
THAT TELLS YOU WHAT COWBOYS YOU ARE BUYING FROM
DON'T BUY FROM FURCO FURNITURE
January 15, 2022
Unprompted review
Reply from FURCO
Thank you for bringing this to our attention, Mark. I'm truly sorry to hear about your negative experience with our company. We strive to provide excellent service and quality products, and it's disheartening to learn that we've fallen short of your expectations.
I understand your frustration with the issues you've encountered with your LazyBoy recliners. It's important for us to address and resolve such matters promptly and effectively. Please accept my sincerest apologies for any inconvenience this has caused you.
I would like to ensure that your concerns are addressed and resolved as soon as possible. Could you please provide me with your order details or any relevant information so that I can investigate this matter further and take appropriate action to rectify the situation?
Again, I apologize for the inconvenience you've experienced, and I appreciate your patience and understanding as we work to resolve this issue. Please feel free to reach out to me directly with any further concerns or questions you may have.
Best regards,
Samantha
FURCO Customer Service Team
Buyer beware - do NOT shop here
Buyer beware, awful. Terrible comms and no customer service. Never answer emails or phone calls. Sofa delivery arranged finally (they phoned with one day notice and weeks and weeks late), drivers did not even try to deliver, Pulled up, looked inside door and said no although other companies have no problem to deliver.
Had to claim via credit card company who refunded without issue as they could not get a reply from the company either!
Shocking.
January 12, 2022
Reply from FURCO
I'm truly sorry to hear about your disappointing experience, Robin. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this situation has caused you.
It's concerning to hear about the lack of communication and delivery issues you encountered with your sofa order. We understand the importance of timely and transparent communication, as well as reliable delivery services, and I apologize for the inconvenience caused by these shortcomings.
I appreciate your feedback and want to assure you that we take it seriously. We will investigate the issues you've raised and take appropriate steps to address them to ensure that such incidents are not repeated in the future.
If there's anything specific you would like us to look into or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're committed to resolving this matter to your satisfaction.
Once again, I apologize for the inconvenience and disappointment you've experienced. Thank you for bringing this to our attention.
Best regards,
The FURCO Customer Service Team
DO NOT DEAL WITH THIS COMPANY THEY ARE…
DO NOT DEAL WITH THIS COMPANY THEY ARE LIARS. I AM STILL WAITING A REFUND OF £430.00 DO NOT ORDER FROM THIS COMPANY THEY TAKE YOUR MONEY AND NEVER GIVES IT BACK FOR NON DELIVERY. I HAVE RUNG EMAILED AND SPOKEN TO STAFF ON A FEW OCCASIONS WHEN YOU CAN GET THROUGH AND THEY HAVE PROMISED ON THESE OCCASIONS I WILL GET THE REFUND. THEY ARE LAIRS.
January 11, 2022
Unprompted review
Reply from FURCO
I'm sorry to hear about your frustrating experience, Yvonne. It's disheartening to hear that you've encountered difficulties with obtaining a refund from our company. Please accept our sincere apologies for any inconvenience or distress this situation has caused you.
We take matters like this very seriously, and we are committed to resolving any outstanding issues promptly. I assure you that we will investigate this matter thoroughly to understand why your refund has not been processed as promised.
If you could provide us with your order details or any other relevant information, we will prioritize resolving this matter for you. Please reach out to us directly so we can assist you further and ensure that your refund is processed without delay.
Again, I apologize for the inconvenience and frustration you've experienced. We appreciate your patience and understanding as we work to resolve this issue.
Best regards,
The FURCO Customer Service Team
Do not order from this company!!
Do not order from this company!!! Terrible experience. Never received item and they don’t reply to messages and don’t answer the phone.
January 3, 2022
Unprompted review
Reply from FURCO
Holly, we're truly sorry for the inconvenience and frustration you've experienced. It's deeply concerning to hear that you never received your item and have had difficulty reaching us for assistance.
We take customer satisfaction seriously and strive to provide prompt and helpful support in all situations. Please accept our apologies for falling short of your expectations in this instance.
To resolve this matter swiftly, could you please provide us with your order details or any relevant information? We'll investigate this issue immediately and work to ensure that you receive the resolution you deserve.
Thank you for bringing this to our attention, Holly. We appreciate your patience and understanding as we address this matter.
Best regards,
The FURCO Customer Service Team
MISLEADING ADVERTS….
Why are you advertising goods that are discontinued? This practice isn’t honourable & is very misleading to the average retail customer. Thank goodness I did my research before putting my trust in you!
*Hudson Living Kielder Console Table - delivery in 7 to 21 days?! REALLY???
December 29, 2021
Unprompted review
Reply from FURCO
Hello A REEDE,
We apologize for any confusion or inconvenience caused by the advertisement of discontinued goods. Our aim is always to provide accurate and up-to-date information to our customers, and we regret if this was not the case in your experience.
We understand the importance of transparency and honesty in all our communications, especially when it comes to product availability. We'll review our processes to ensure that outdated or discontinued items are not being advertised to avoid any further misunderstandings.
Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.
Best regards,
The FURCO Customer Service Team
Absolute Rip Off Merchants
Absolute Rip Off Merchants. I ordered a Sofa, they contacted me to say out of stock and sent me a photo of an alternative. Asked for money back and they disappeared. Didnt respond to emails or phone calls. Had to raise a case with PayPal and I have now been refunded.
December 27, 2021
Reply from FURCO
Dear Matt Harris,
We apologize sincerely for the inconvenience and frustration you experienced with your order. It's regrettable that we couldn't fulfill your request promptly and efficiently.
We understand the importance of clear communication and timely responses, and we deeply regret falling short of your expectations in this regard. Rest assured, we are taking steps to improve our processes and ensure that situations like yours are handled more effectively in the future.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out.
Best regards,
The FURCO Customer Service Team
Stay away
Stay away from this company.
I purchased a dining table and chairs which never arrived. Tried to contact them multiple times on phone and email with no reply. Luckily I paid via Paypal, raised a case and managed to get the money refunded.
December 23, 2021
Unprompted review
Reply from FURCO
Dear Gary Davidson,
We deeply regret the inconvenience and frustration caused by your experience with us. It's truly disappointing to hear that your dining table and chairs did not arrive as expected and that you encountered difficulties in reaching us for assistance.
We understand the importance of reliable communication and timely resolution of issues, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable to us as we strive to improve our services and ensure that similar situations do not occur in the future.
We are grateful for your understanding and patience throughout this process. If there's anything further we can assist you with or if you have any additional concerns, please don't hesitate to contact us.
Warm regards,
The FURCO Customer Service Team
If zero stars was an option I would use…
If zero stars was an option I would use that...
Furco delivered the wrong sofas after 7 weeks (rather than the advertised 3 weeks). I've contacted trading standards but Furco have not engaged in mediation and I am still without the correct sofas (ones they delivered are still in packing). Emails and phone calls go unanswered so I will now be taking the company to small claims court.
Please save yourself the stress I am going through and do not buy from this company.
December 17, 2021
Reply from FURCO
Dear Corinna,
We're deeply sorry to hear about your experience with us. It's incredibly disappointing to learn that you received the wrong sofas after such a lengthy wait, and we understand the frustration this has caused you.
We sincerely apologize for the delay in resolving this issue and for any difficulties you've encountered in reaching us. Please know that we take customer concerns seriously and are committed to rectifying this situation as quickly as possible.
Our team is actively working to address your case and ensure that you receive the correct sofas as soon as possible. We apologize for any inconvenience or stress this may have caused you.
If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly. We appreciate your patience and understanding as we work to make this right.
Warm regards,
The FURCO Customer Service Team
PLEASE research them before you try to purchase..
I would never leave a negative review but people need to be warned, as others have mentioned, there is no response once you have purchased, no product and for many like myself we now have to rely on our payment providers to resolve this to receive some sort of refund.
DO YOUR OWN RESEARCH, DO NOT GO OFF SELECTED REVIEWS ON WEBSITES.
December 17, 2021
Unprompted review
Reply from FURCO
Dear Mike,
We are deeply sorry to hear about your frustrating experience. It is disheartening to learn that you have had to deal with such difficulties, and we apologize for any inconvenience caused.
Your feedback is invaluable, and we take these matters seriously. We understand the importance of reliable communication and timely delivery, and it's clear that we have fallen short in your case.
Please know that we are committed to resolving this issue. If you could provide us with your order details, we will investigate the matter immediately and ensure that you receive the necessary assistance and resolution.
Once again, we apologize for any distress this has caused and appreciate your patience. Thank you for bringing this to our attention, and we are committed to making things right.
Best regards,
The FURCO Customer Service Team
Bad!Bad!Bad!Bad...
Bad!Bad!Bad!Bad.... they delivered a sofa looks completely different than online...the agreed to take it back... I haven't seen the refund it's already over a month. Bad!Bad!Bad. THIEVES! THIEVES! THIEVES.
December 16, 2021
Unprompted review
Reply from FURCO
Dear Faiz,
We're truly sorry to hear about your experience with your recent order. We understand how frustrating it must be to receive a product that doesn't match your expectations and to wait for a refund.
Please accept our sincerest apologies for any inconvenience this has caused. We take these matters very seriously and are committed to resolving this issue promptly.
To expedite your refund, could you please provide us with your order details? Our team will prioritize this matter and ensure that your refund is processed as quickly as possible.
Once again, we apologize for any distress this has caused and appreciate your patience. Thank you for bringing this to our attention, and we are dedicated to making things right.
Best regards,
The FURCO Customer Service Team
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