NCRSSFTY Reviews 

177
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders never arrived or were significantly delayed. People also faced considerable difficulty contacting the company, with calls often unanswered and emails going without response. Reviewers frequently mentioned a lack of communication regarding order updates and tracking information. When contact was made, responses were often unhelpful, sometimes blaming couriers without providing solutions. Furthermore, people reported significant problems with refunds, often not receiving their money back even after orders were cancelled or items were not delivered.

What people talk about most

Order

People report negative experiences with order, with many customers stating their orders were never fulfilled... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication and... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, frequently reporting that ordered... See more

Customer communications

Consumers find contact to be a source of frustration, with many reporting a complete lack of communication... See more

Product

Users describe negative interactions with product, with many reporting that items were never received despite... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid! Ordered some drawer runners, never delivered. When I challenged they said “checking with Evri” then radio silence. When I challenged again, they said “no reasonable answer from Evri”. Strong se... See more

Rated 1 out of 5 stars

Purchased from them over 4 weeks ago, reading the reviews I wished I had not bothered, WARNING stay away from them. First response blamed Evri, which is a common theme reading the reviews. No respons... See more

Rated 1 out of 5 stars

Do not buy from Furnica. I have just visited their TrustPilot out of curiosity if my issue in not receiving my products was unique, but it looks like it’s the norm with them. I have tried contacting t... See more

Rated 1 out of 5 stars

The order never arrived! I ordered it in July 2025. Reported to Furnica office and they said the parcel has been lost/undelivered by Evri. I asked for tracking number and they ignored me. Quic... See more


1.3

Bad

TrustScore 1.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(177)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order promptly dispatched

Order promptly dispatched, received within 2 days. Good quality soft close drawer runners for the price. Will definitely be using this company again. MW.

July 20, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would - possibly the worst quality set of drawers I’ve ever received - they only shipped half of my order and didn’t ship the other half. The drawers are the most poor quality you could imagine - they’re unsturdy, they don’t line up anywhere, they’re wonky, the fixings don’t hold anything together properly and don’t line up with anything. They came chipped and bashed. I’ve emailed them but looking at the reviews I’m doubting I’ll get a suitable response. I’m going to create a charge back with my bank if they are unable to resolve this. AVOID - DO NOT BUY FROM HERE !!!

July 9, 2023
Rated 5 out of 5 stars

Excellent customer service

I had an issue with a chest of drawers ordered and had to pay someone to fix it as needed it straight away so didn't want to return it and wait for new one.
Customer services was excellent and extremely speedy in getting back to me, resulting in a refund for work paid out for within 7 days from first message.
Thank you Kamil Siedzielnik for your very prompt service.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Purchase of breakfast bar metal leg

I used Furnica to buy a single breakfast bar leg. I hadn’t wanted to fit one during my project but ended up needing the support. I researched numerous companies and legs and wasn’t expecting any to compliment my new kitchen. The Furnica website was noticeably well laid out and easy to navigate, and the price was almost too good to be true. The leg that I needed was significantly cheaper than several other sites I had looked at.
Buying it was a no brainer - the price was excellent, and they had the colour and style that would best suit the room.
Delivery was fast, with updates on progress, and it arrived extremely well packaged. The metal breakfast bar leg was much better quality than I was expecting, and the black metal leg compliments the room rather than looking out of place. Really solid and well made, fitting was an absolute doddle, and I really couldn’t be happier with the product. Really glad Google found this website for me, and I will definitely use again - fully recommend Furnica for products and prices.

June 25, 2023
Unprompted review
Rated 5 out of 5 stars

Feedback on Furnica

I have used Furnica in the past and more recently. The products (gas struts) purchased have been good quality, keenly priced and with a prompt delivery. I have also recommended Furnica to colleagues who have gone out of their way to let me know good the service was.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great Site! Great Product! Great Price!

What a great website! Loads of practical things to make life easier and at amazing prices. My telescopic wardrobe hangers arrived in 2 days and were installed the next day. Really good quality and they handle a heavy load. I will definitely be visiting this site again soon.

June 27, 2023
Unprompted review
Rated 1 out of 5 stars

Cam dowels delivered wrong twice

I bought some cam dowels, inserts and cam locks to run a project. I had purchased with a reasonable time to be able to receive before easter holidays so i could run my project during the holidays. Well, it turns out the delivery arrived in the friday from the holiday and some of the items came wrong. I trid to contact them but due to holiday they were off so this ruined my plans for the holiday and the week after i made contact via email to request a replacement, after some emails going back and forth they prepared some replacement piece to send to me. I emphasized to them to be aware of not only the length came wrong, also the type of thread and they should take this into consideration when sending the new ones. They seemed to ignored what i said or even check my original order to provide the right piece as I received the replacement pieces and while this time it came with the right length, it came AGAIN with the wrong thread type making impossible to run my project.
The lack of attention to detail of a simple thing is unbelievable, so i make contact with them again to request again for a replacement and they simply replied saying they would not fulfil my purchase therefore they would refund me the amount.
So now i will have to look for another place to buy the item and again postpone my project due to the lack of attention and commitment from this company.
I will never use the services of them again, and strongly advise to everyone to beawre when buying from them as you can expect things come wrong

April 13, 2023
Rated 5 out of 5 stars

I’m a long time customer of Furnica

I’m a long time customer of Furnica. This is a terrific company with great employees who are always available to help and a great management which takes good care of me. Thanks guys!

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

First class customer service

Ordered 165° soft close hinges that unfortunately did not fit my units.

The hinges were good quality but I returned them for a refund as they were unsuitable.

Emailed first thing this morning to ask about refund and request was processed within the hour - thank you!!

DAC

March 24, 2023
Unprompted review
Rated 1 out of 5 stars

cannot get through to ask any questions.

i first bought hinges from this company through amazon uk, but i can see they are no longer on amazon, so i bought direct and still waiting, 7 days later after handing this company my money I have still no hinges.
Tried calling their number with no success, sent an email, no reply.
I would say if you want your products in a reasonable time frame don't bother with this company.

March 15, 2023

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