NCRSSFTY Reviews 

177
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders never arrived or were significantly delayed. People also faced considerable difficulty contacting the company, with calls often unanswered and emails going without response. Reviewers frequently mentioned a lack of communication regarding order updates and tracking information. When contact was made, responses were often unhelpful, sometimes blaming couriers without providing solutions. Furthermore, people reported significant problems with refunds, often not receiving their money back even after orders were cancelled or items were not delivered.

What people talk about most

Order

People report negative experiences with order, with many customers stating their orders were never fulfilled... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication and... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, frequently reporting that ordered... See more

Customer communications

Consumers find contact to be a source of frustration, with many reporting a complete lack of communication... See more

Product

Users describe negative interactions with product, with many reporting that items were never received despite... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid! Ordered some drawer runners, never delivered. When I challenged they said “checking with Evri” then radio silence. When I challenged again, they said “no reasonable answer from Evri”. Strong se... See more

Rated 1 out of 5 stars

Purchased from them over 4 weeks ago, reading the reviews I wished I had not bothered, WARNING stay away from them. First response blamed Evri, which is a common theme reading the reviews. No respons... See more

Rated 1 out of 5 stars

Do not buy from Furnica. I have just visited their TrustPilot out of curiosity if my issue in not receiving my products was unique, but it looks like it’s the norm with them. I have tried contacting t... See more

Rated 1 out of 5 stars

The order never arrived! I ordered it in July 2025. Reported to Furnica office and they said the parcel has been lost/undelivered by Evri. I asked for tracking number and they ignored me. Quic... See more


1.3

Bad

TrustScore 1.5 out of 5

177 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(177)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Furnica has amazing customer service

Furnica has amazing customer service. They were so helpful recommending me exactly the best products for my situation and even followed up afterwards if everything had worked out for me 👍

March 21, 2023
Unprompted review
Rated 1 out of 5 stars

Expensive shipping and no sign of item a week later

Expensive shipping - almost £15 and five days later the item isn’t here. They said it would be here by Friday and now have changed it to Monday. Customer service are know it all’s who are rude and cheeky. Got it from Amazon in two days. Disgusting service
DID NOT ARRIVE AS DESCRIBED!! customer service is awful!! Avoid

UPDATE- when time finally arrived it was damaged and wheels missing!! Trading standards have been contacted!

Apparently furnica thr inks this isn’t genuine. I have the Amazon receipt and emails back and forth feom your Augustine comaony where the issues are discussed and a refund is issued by Amazon due to continued complaints about the comaony

March 10, 2023
Rated 5 out of 5 stars

Better than I expected

Honestly I was skeptical to order at first, especially that I ordered abroad, but it turned out to be amazing. The furniture is really solid, the colors are great and the shipping only took 8 days from UK to Romania which was faster than they said it will be. Also my furniture arrived perfectly fine, nothing broken, not even scratched.

January 16, 2023
Unprompted review

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