Furnipol Reviews 

1,150
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and quick delivery service, often noting that items arrived earlier than expected. The staff and delivery drivers are consistently described as friendly, helpful, and professional, going above and beyond to assist with furniture placement. Many consumers are delighted with the overall service, finding the communication excellent and the products to be of good quality, comfortable, and accurately described online. However, some customers also noted issues with product quality, reporting items arriving damaged, breaking prematurely, or not matching online descriptions. A few other people felt dissatisfied with delivery experiences, citing significant delays, unfulfilled promises, or unexpected additional fees for bringing items inside. Some reviewers also mentioned difficulties with assembly and challenges in resolving issues with customer service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Staff

Users describe positive interactions with staff, highlighting the helpfulness and professionalism of the... See more

Product

Customers had ambiguous experiences with product quality, with many expressing delight with their purchases,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent from start to finish,... See more

Quality

People report ambiguous experiences with quality, with many customers praising the high quality of furniture,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sofa is so nice and arrived 10 days before estimated date ! We however had an issue at delivery where sadly we couldn’t get it pass the staircase doors, called them and the driver came back to hel... See more

Rated 4 out of 5 stars

Was slightly sceptical of ordering from here due to some of the bad reviews, but overall I'm really pleased with my purchase from here! I bought a desk which was delivered in around 2 weeks, the man... See more

Rated 5 out of 5 stars

Dobra obsługa klienta. Szybka i sprawna dostawa. Bardzo mili panowie, którzy dostarczyli sofę, pomogli ją wnieść i zmontować. Bardzo ładna sofa. Good customer service. Fast and efficient delivery.... See more

Rated 5 out of 5 stars

Lovely sofa, great service, amazing price! We’re very happy with our experience. The sofa is exactly like on the photos online, fabric available is a brand new collection from agmamito - blur. Absolut... See more


Company details

  1. Furniture Store

Information provided by various external sources

FURNIPOL is one of the biggest importers of Polish furniture in the UK. We have a broad offer of interior furnishings - living room furniture, chairs, sofas, divans, corner sofas with sleeping function and storage, functional upholstered furniture, spacious wardrobes, bedroom sets, RTV cabinets, coffee tables, dining room sets and bathroom sets. First-rate design and comfort of use are of highest importance to us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,150)

156 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid this company

Avoid this company. I bought a sofa from them as it had a really nice design, seemed decent price and reviews looked good. They delivered 10 days late and the sofa didn't look anything like the pictures on their website. They refused to do a return, unless I packaged and brought the sofa to my front door for pick up. Bare in mind I'm alone and no way I could do that. They absolutely did not care. I had to pay £65 for delivery, extra £30 to have it brought into the flat and then they said I needed to pay £65 for return pick up. Did not accept that they were at fault, for producing something that didn't look like the product that I ordered. Once they picked up the sofa, they ignored my emails and said they can only do partial refund and wanted me to pay £130! Absolutely outrageous how they false advertise their products and then charge you money. The people in the office are also very rude and will not help you with anything. Also bare in mind the sofa is rock hard and I was told that all their sofas are made from the same materials, when I asked them if they could exchange the pillows.

October 13, 2025
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised after reading some bad reviews

Was slightly sceptical of ordering from here due to some of the bad reviews, but overall I'm really pleased with my purchase from here!
I bought a desk which was delivered in around 2 weeks, the man that delivered it was super friendly & helpful.
The desk is very heavy & well-built, the only thing I would say is it's quite difficult to put together... took around 3 hours and need drills, clamps etc so not the most basic flat-pack furniture! But it does feel well put together so I'm happy overall!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Furnipol

I would highly recommend Furnipol . Very happy with my purchase . Corner sofa is exactly like described on the website . Communication was excelent from stuff and delivery driver Radek . Very helpful and friendly team . ⭐️⭐️⭐️⭐️⭐️

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Sofa Pastella

Dobra obsługa klienta. Szybka i sprawna dostawa. Bardzo mili panowie, którzy dostarczyli sofę, pomogli ją wnieść i zmontować. Bardzo ładna sofa.

Good customer service. Fast and efficient delivery. The very nice gentlemen who delivered the sofa helped carry it in and assemble it. Very nice sofa.

August 19, 2025
Unprompted review

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