Furnipol Reviews 

Ordered corner sofa and bed and poffee from them first they offered £40 delivery charges then received another message as I am new customer delivery charges will be £60 now, any way received sofa but delivery man refused to install as saying they were only drivers which is insane spent £610 and so disappointed from there customer service on top the quality of the material used is like a velvet looking light cloth after sitting on the seat for little while seen wrinkles on the first day I was shocked 😳 never recommend this company to any one, very very poor service waisted all my money on this stiff sofa with bed

I ordered four chairs and a dining table. The purchasing process was very smooth, and I hoped that the entire experience would remain positive. Unfortunately, I was mistaken.

The delivery team brought the set into my living room and left quickly, mentioning they had another delivery to make. This did not give me a chance to unpack the items in front of the driver. While I found the chairs to be of lovely quality, I cannot say the same about the table.

After unpacking, I noticed that the corners of the table top and extension were damaged. I called the company to inform them, but I was told to submit my complaint on their website.

After around two weeks, I received a notification stating that they would only refund me £40, despite the table costing £250. They claimed that they did not believe I was not responsible for the damage.

If you decide to order from this company, make sure to unpack the items in front of the delivery driver; otherwise, your complaint may not be accepted.

Don’t recommend at All ! Regular client of them , we change furniture and bed for my little boy . I never be soo disappointed in coustomer services . Bed bottom look like is use , cracks etc . When I messaged them for exchange or some resolution with photos Afcourse , Lady says she can offer me £20 discount (where bet cost £150 plus £50 delivery ) that is unacceptable! Also she says that I Singh the form when driver comes , and I don’t say nothing about damage , driver in rush bring everything in boxes and for signature and left …..

Szybka dostawa, polecam

Polecam !!!! Bardzo ładne zgraba fersala ,z pojemnikiem.na pościel, mała zgrabna bardzo polecam jak ktoś mieszka uk i ma waskie przejscie na klatce schodowej.i ciężko wejść z meblami ta na pewno się zmieści

Swietna obsluga,pomoc przy wniesieniu.Polecam

Bardzo szybko, informacja o dostawie, komunikacja, polecam.

Very pleased with sofa. Impressed with service provided by Radek. Extremely pleasant guy. Very professional. First class. Thank you

Dobry serwis, bardzo fajni panowie.
Sofa jak na zdj.
Polecam.

Bardzo dziękuję, robota profesjonalna, szybka i miła, oczywiście polecam!

Great experience, until it's not. Product quality greatly differs between items, and customer care is poor should you face any issue. I was a happy customer until my recent purchase: a set of table and chairs. The wood colours do not match, and do not correspond to the pictures show on the website. The response was 'the pictures are illustrative only' - which is absurd for an online catalogue seller. They also stated the colours may differ slightly when the chairs are light pine wood and the table is medium oak. The lack of accountability and regard for the customer is frustrating. If you are lucky and get a good product, great, if you don't, you are stuck with whatever you got and they will dismiss you like a scamming company. Sadly, I will no longer recommend this company.

I purchased a sofa from FurniPol in May 2025 and it started falling apart within a few days of delivery. The structural frame literally broke in two, the pull-out bed mechanism doesn't function properly, the drawer won't open, and the base under the mattress is collapsing — and this all happened with normal use in a home with a newborn.

When I contacted the company for a refund, they dismissed the issue as “mechanical damage” from “incorrect usage,” despite having no evidence and not inspecting the product. They offered only £50 or a delayed repair — for a sofa that cost over £1,000 and is now completely unusable.

Do not trust this company — the products are cheap, the customer service is evasive, and they clearly do not stand behind what they sell.

TOLLO Mini. Although the quality is great, it is the most uneven and inconsistent support we have ever had with a sofa. The only sofa and bouncy bits are where you feet are. The chaise lounge end has one row nearest the back rest that is slightly comfortable, bit the next row has a hard support under the cushioning that does not let you slide down even a bit. After only a few months, ther is already a dent in the only bit I can sit, and still get numb.
The extending end has a similar problem that although soft and comfortable while not extended, the seating that comes out when in 'cinema bed' is very uneven, hard and uncomfortable.
This sofa is wide enough to be a 4-seater, but the internal frames do not allow you to sit close to the arms without feeling you are leaning over. Similar issue with the frame joining the chaise lounge end to the sofa end.

Worst experience ever. I never will use them anymore. If you decide to buy something from them just think about it . any missing parts don't be bothered to contact them because they will not help you awful customer service. I have no word to say how but my experiences is with them. If I could give them -10 stars I will do. Terrible, terrible, terrible.

The company is selling damaged products.
I have received sofa that was damage to the point that you couldn't even use it.
When I contacted with the customers service the lady on the phone was rude.
No one even willing to resolve the issue. It took two months to receive £30 back. Absolutely joke.
Poor customer service
Poor product quality

Excellent sofas delivered in care very helpful 5 star + definitely I will buy again To delivered drivers today one more time big thank you 😊

I emailed about this problem and have not heard back. The drawers for underneath the Damien bunk bed were damaged and only a short time later, the slats on the trundle bed are split and broke. Poor quality. Very disappointed.