Furnipol Reviews 

1,150
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and quick delivery service, often noting that items arrived earlier than expected. The staff and delivery drivers are consistently described as friendly, helpful, and professional, going above and beyond to assist with furniture placement. Many consumers are delighted with the overall service, finding the communication excellent and the products to be of good quality, comfortable, and accurately described online. However, some customers also noted issues with product quality, reporting items arriving damaged, breaking prematurely, or not matching online descriptions. A few other people felt dissatisfied with delivery experiences, citing significant delays, unfulfilled promises, or unexpected additional fees for bringing items inside. Some reviewers also mentioned difficulties with assembly and challenges in resolving issues with customer service.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Staff

Users describe positive interactions with staff, highlighting the helpfulness and professionalism of the... See more

Product

Customers had ambiguous experiences with product quality, with many expressing delight with their purchases,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent from start to finish,... See more

Quality

People report ambiguous experiences with quality, with many customers praising the high quality of furniture,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sofa is so nice and arrived 10 days before estimated date ! We however had an issue at delivery where sadly we couldn’t get it pass the staircase doors, called them and the driver came back to hel... See more

Rated 4 out of 5 stars

Was slightly sceptical of ordering from here due to some of the bad reviews, but overall I'm really pleased with my purchase from here! I bought a desk which was delivered in around 2 weeks, the man... See more

Rated 5 out of 5 stars

Dobra obsługa klienta. Szybka i sprawna dostawa. Bardzo mili panowie, którzy dostarczyli sofę, pomogli ją wnieść i zmontować. Bardzo ładna sofa. Good customer service. Fast and efficient delivery.... See more

Rated 5 out of 5 stars

Lovely sofa, great service, amazing price! We’re very happy with our experience. The sofa is exactly like on the photos online, fabric available is a brand new collection from agmamito - blur. Absolut... See more


Company details

  1. Furniture Store

Information provided by various external sources

FURNIPOL is one of the biggest importers of Polish furniture in the UK. We have a broad offer of interior furnishings - living room furniture, chairs, sofas, divans, corner sofas with sleeping function and storage, functional upholstered furniture, spacious wardrobes, bedroom sets, RTV cabinets, coffee tables, dining room sets and bathroom sets. First-rate design and comfort of use are of highest importance to us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,150)

156 reviews in the last 12 months

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Rated 1 out of 5 stars

FRAUDULENT COMPANY

This company is an absolute SCAM! They don't have costumers service, they in fact have a rude person who is only there to pretend someone is at the other side. They delete your reviews on Facebook and block you so no one knows they seel damaged items that cannot be repaired and they don't even care. They don't comply to UK buyers rights! You will loose your money! DO NOT BUY! AVOID!

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY! AVOID AT ALL COST!

DO NOT BUY from this company as you don't have any guarantee, they don't care if you received a damaged good and they are RUDE! IT'S SCAM!
I have received a damaged sofa, reported it a few hours after delivery and they don't care or offer any fair solutionA in fact they never answer to you unless to tell you lies!
I am taking them to Court!
AWFUL COMPANY!

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality

Fantastic quality, fantastic value, the furniture is much better quality than Ikea, great value. The delivery drivers Marcin and Rafal that delivered our sofa, worked very hard to get it in and assembled it for us. Overall fantastic service. Highly
recommend.
Thank you guys.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

good prices and decent quality

- viva gold III, nearly 5 years and still in good condition
- bono s120 with mirrors, 4 years and same condition

the downsides are - these are heavy furniture (contrary to the Ikea stuff), especially the wardrobe (might be around 80kg - 100kg imo), and you need to be strong to carry the packs, and too assemble the furniture yourself, but:

- the prices are more than competitive and their furniture is made to be practical, not just good looking
- drivers were asking if I need help getting heavy parcels inside

if you can afford something better, be happy and spend two/three times as much somwhere else, this shop offers you much lower prices, so don't expect them to be perfect and treat you like a king, they're money savers (and the company is run by Poles (at least was 4-5 years ago), that don't care too much about delivering an english style customer service, haha)

ps. I understand some people had bad experiences, but for me there was no issue at all, ordering twice and - living close by.

April 19, 2025
Unprompted review
Rated 4 out of 5 stars

I ordered the Lerito corner sofa in…

I ordered the Lerito corner sofa in pink and I am obsessed! It’s our dream couch, if they had anything similar in DFS it would be three times the price easily! It looks beautiful and very expensive. All of the functions work well and it arrived within four weeks. The man delivering was really lovely and as I was by myself, helped me to get it into my living room. It was super heavy, like 5 times as heavy as my old couch. I do live in a bungalow with widened doors so it wasn’t far (like 6 metres) so I don’t imagine they would do this for free if you live in a flat!!

The sofa is quite hard but my partner really likes that, I assume it will soften over time. Only downside is that there were 3 or 4 marks in the velvet which look like they were made from machines or clamps, I don’t think I’ll get them out and they’re quite noticeable. I missed this when inspecting but wouldn’t have rejected the couch anyway, was just a bit disappointed.
We got to pay on the day after inspecting the couch which was great too.
If I could add photos I would, it’s lovely.

March 19, 2025
Unprompted review

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