Furnipol Reviews 

Sofa got delivered today and has 2 legs damaged!!
Delivery driver said is all good with the item without even to check what he delivered
Then you get in touch with them and they are not listening to you as a customer
Please do not used them ..better of to pay a bit more and have a good service and good customer service .now I'm waiting for them to come and collect the item
Shame I can't attached the pictures

Helped me with all the boxes. Very nice guy

Dostawa przed czasem. Polecam

Miła obsługa. Panowie Radek i Jacek bardzo pomocni. Polecam w 100 %%👌👌

Perfect delivery. Perfect service.
Quick and good communication.

Great service thank you

Wspaniała obsługa, towar dostarczony na czas, świetna komunikacja. Polecam

Bardzo miła obsługa, dobry kontakt i wspaniałe doświadczenie. Polecamy!

Very fast delivery and fantastic customer service. The sofa is brilliant. Exactly what I wanted. The delivery men were so kind with helping us get the sofa inside. I’d recommend it to everyone!

Really good experience. Quick delivery

We received a sofa and its with wrong fabric. Company accepted mistake but offered as 40 working to fix it. But looks like in staying with wrong colour of sofa with 250£ discount. I will refuse this order but we trow old furniture away and now we stay without furniture in Living room. I accept that discount but still dont like it. Just informing a customers about a company mistakes and disabilities to sort ovn mistakes.

Horrible!!! Avoid

Avoid!

For me it’s been the worst customer experience in the last two decades. It reminded me of the Soviet time culture with absolute inability and unwillingness to provide service to Clients. I placed an order for three items: wardrobe, table and sofa bed and we nicely agreed that the wardrobe would be delivered this year, the other two items- in 2025.

The 100 cm Tokyo wardrobe with extension and drawers arrived as agreed, but its and the parts’ provided with it, quality was so poor, so they started breaking during the assembly. As a result, we had to take some details from the extension to complete the wardrobe’s assembly.

I contacted the Customer Service and was requested to submit a complaint advising which details were missing to complete the assembly of all units. I also requested for some additional instructions to be provided for the drawers’ assembly as the instruction supplied did not address the point on how the bottom part should be attached to the drawers.

Two weeks passed, but the missing/ replacement parts weren’t received, so I decided to buy the missing parts myself and paid for the second visit of the fitter.

I requested to cancel the table’s order as the table would be made from the same low quality board. I also requested to deliver the sofa without charging a delivery fee as a gesture of goodwill. No good wills applied here. They advised that my sofa’s order would be cancelled.

If you are used to the UK service, I would strongly advise you to never use Furnipol as your furniture provider. The way they treat their Customers is appalling. The quality of the board used for wardrobe production is considerably lower than IKEA’s quality. The instructions are basic and parts are missing in the packaging. Not to mention that the drawers have a 5cm gap between one of the wardrobe’s sides, so it creates an empty space that cannot be used and looks absolutely weird.

Avoid!

Will recommend. Everything went smoothly. Will order again for sure

Definitely recommend !!! Amazing customer service, always ready to help, great people, beautiful furniture, everything on time !!! 100% Amazing!!!

Great furniture quality, fast delivery and amazing customer service.

I am extremely disappointed with the customer service experience. My complaint remains unanswered, and when I called, the representative I spoke to was unhelpful, lacked understanding, and showed no care or empathy. This is not the level of service I expect. I strongly suggest improving your customer service approach to better meet customer needs. I cannot recommend your services

The worst experience ever!
I ordered a corner sofa in advance for an important event at home. Not only did they fail to deliver it on time as promised on their website, but that wasn’t even the worst part. When they finally delivered, it was the wrong side! The delivery driver was rude and unhappy, and when I tipped him to help carry it into my flat, he demanded even more money.

I decided to give them a second chance—what a mistake that was! After a total waiting time of four months, they finally delivered again, only to bring two pieces in two different colors!

I had to take time off work for the delivery, as they said there were no other available slots. And when I asked about compensation, they responded, “No one asked you to take time off.” What a shocking approach to customer service! Even after I filed an official complaint, they didn’t bother to reply.

Absolutely disgusting and unacceptable. Never again! I strongly recommend avoiding this company, as the quality of their furniture is also so poor.