Furniture At Work® Reviews 

7,943
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made, sturdy, and easy to assemble. Many reviewers highlight the excellent service, describing it as professional, efficient, and friendly from ordering to delivery. The delivery service is frequently commended for being prompt, fast, and on time, with many appreciating the clear communication and helpful drivers. However, some customers experienced issues with delivery, including conflicting information, unexpected early arrivals, or items being left in inconvenient locations. A few other people also felt that the order process could be problematic, with some receiving incorrect products or experiencing long delays and a lack of updates.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items like desks, chairs, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as high quality, strong,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, praising the amazing and brilliant service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Every single time I need to call or email Furniture At Work I am greeted with the friendliest responses. Everyone is super helpful. The main contact I have is with Amber who is honestly one of the mos... See more

Company replied

Rated 5 out of 5 stars

Very good catalogue, easy to order and pay. Delivery was very good, address is awkward for deliveries in a 7 ton van (tight bends on a 1:4 hill, narrow rural road plus heavy rain) so driver telephone... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(7,943)

318 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lockers Locked Out of Service

First stand was a seperate delivery and turned up without one bolt missing probably as they had been stuffed in the wrapping afterwards .
Second del was two banks of lockers and stands arrived on a pallet. Driver would only drop outside left on a pallet. Wrapped in lots of bubble warp and cardboard which was great but I ended up tripping on the wrapping and the cardboard when trying to free it from the pallet. This knocked a bank over onto the concrete. But they survived minimal damage. Of course the pallet was also left for me to deal with. Equipment ok delivery service rubbish! I also had to to unwrap it in the freezing rain so it couldn't wait for extra help. Driver wouldn't help and left it outside the door. Service doesn't exist unless you pay extra or have a risk assessment nowadays!

January 30, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Paul

Thank you for taking the time to share your experience, and we’re very sorry for the inconvenience and frustration caused by the delivery. This is certainly not the level of service we aim to provide.
Furniture At Work takes all feedback seriously, and we are investigating this matter with our delivery partners so we can act upon it and prevent a repeat. We’re pleased to hear the equipment itself arrived largely undamaged, but we fully acknowledge that the delivery experience fell short.
If you would like to discuss this further, please contact our Customer Services team on 0204 506 2169 or email cscontrol@furnitureatwork.co.uk. We are committed to helping and will arrange for a member of our team to reach out to you directly.

Rated 5 out of 5 stars
Furniture At Work® logo

Reply from Furniture At Work®

Hi Paul

Thank you for your feedback — we’re pleased to hear you were kept informed throughout the process.
For future orders, we offer over 1 million products online at www.furniture-work.co.uk, or you can speak directly with our Sales Team on 0204 506 2169, who will be happy to assist.
Thank you again for choosing us — we look forward to working with you again.

Rated 5 out of 5 stars

Great quality office desks

Great quality office desks, fast deliver.

January 28, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your feedback — we’re delighted to hear you’re happy with the quality of the office desks and the fast delivery.
For future orders, we offer over 1 million products online at www.furniture-work.co.uk, or you can speak directly with our Sales Team on 0204 506 2169, who will be happy to assist.
Thank you again for choosing us — we look forward to working with you again.

Rated 5 out of 5 stars

Good price

Good price. Prompt delivery kept informed. Return very effecient.

January 29, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Steve

Thank you for your feedback — we’re pleased to hear you were happy with the pricing, prompt delivery, clear communication, and that the return process was handled efficiently.
For future orders, we offer over 1 million products online at www.furniture-work.co.uk, or you can speak directly with our Sales Team on 0204 506 2169, who will be happy to assist.
Thank you again for choosing us — we look forward to working with you again.

Rated 1 out of 5 stars

Terrible customer service

Absolute robbery!
1.Poor quality -it was not possible to assemble the unit 2. The wrong item one was sent to start with
3.Unable to return as the carrier will take unboxed units- the wrong ones.
4. Same carrier sent twice- no communications at all there
The carrier advised "they probably not going to use the once you are returning so just throw them away" ( approx. cost of £200).
I am going to need a skip to dispose all wrong units which is going to cost me.

Unbelievable how employees are allowed to waste money this way!

February 3, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer - Can you please provide order details as you have not applied them to the review. We would like the opportunity to look into this matter ASAP.

Rated 5 out of 5 stars

Product was just what we were looking…

Product was just what we were looking for and it is good quality and a good fit.

January 20, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Charles

Thank you for your feedback — we’re delighted to hear the product was exactly what you were looking for and that you’re pleased with the quality and fit.
For any future requirements, we offer over 1 million products online at www.furniture-work.co.uk, or you can speak directly with our Sales Team on 0204 506 2169, who will be happy to assist.
Thank you again for choosing us — we look forward to working with you again.

Rated 5 out of 5 stars

Superb Service!

Not at all unhappy this time! We ordered 2 bookcases for our community library and I grumpily went there early to receive them since we'd been told they would arrive between 9.07am and 11.27am. I'm fed up with doing this for other tradesmen who don't turn up or bother to let us know they can't make it after all, so imagine my delight when I found your van waiting for us! The two delivery drivers were polite and cheery and assembled our new furniture in a jiffy, saying they were keen to do it for us before the library opened for customers. I wish all companies were like yours!

January 22, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you so much for taking the time to share such a detailed review — it really means a lot to us.
We’re delighted we could arrive exactly when promised and that our delivery team were polite, cheerful, and able to assemble the bookcases quickly before the library opened. It’s great to hear their effort made such a positive difference, especially given your past experiences.
For any future requirements, we offer over 1 million products online at www.furniture-work.co.uk, or our Sales Team are always happy to help on 0204 506 2169.
Thank you again for choosing us — and for your kind words. We truly appreciate them.

Rated 5 out of 5 stars

Purchase of storage cupboard.

I purchased a small storage cupboard for my office at home. The online order process was very straightforward, quality very good and prices were extremely competitive. I would not hesitate recommending Furniture At Work to anyone seeking well priced and good quality office furniture.

January 19, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Dear Customer

Thank you for your fantastic feedback — we’re delighted to hear the online ordering process was straightforward, the storage cupboard met your expectations for quality, and that you found our pricing extremely competitive.
We really appreciate your recommendation and kind words.
For any future requirements, we offer over 1 million products online at www.furniture-work.co.uk, or you can speak directly with our Sales Team on 0204 506 2169, who will be happy to help.
Thank you again for choosing Furniture At Work — we look forward to supporting you again.

Rated 5 out of 5 stars

Good quality, very fast delivery

I bought a sleeper sofa, arm chair and 5 dining chairs. The dining chairs were delivered within 2 days and the sofa and arm chair withing 3 days. The furniture required some assembly but it was very easy to do. Great quality and fit for purpose

January 19, 2026
Rated 1 out of 5 stars

Cube lockers do not come with override key and key will cost more than 50% the cost of the locker!

Really angry - we bought an outdoor coded locker - absolutely no problem with that but it didn't come with an override key. Cost with free delivery as on website - £46. Unfortunately it does not come with an override key - this was not clear when we bought it. When asked to get an override key - cost £15.00 plus £12.00 +vat for the key! Virtually doubling the price of the locker. Beware - Free delivery does not apply to everything and also if buying a locker check if there is an override key included otherwise price is very misleading

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

After placing my order on the website

After placing my order on the website, I was told the estimated delivery date would be 10 working days. I then received a call 8 working days later to arrange the delivery, where the assistant on the phone was very helpful, and patient with me as I needed to arrange or someone to be in the house, as I was working on the day of delivery.

Even the delivery staff were polite and helpful.

All in all, 5 star service from everyone.

Would highly recommend

December 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look