Furniture At Work® Reviews 

7,939
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made, sturdy, and easy to assemble. Many reviewers highlight the excellent service, describing it as professional, efficient, and friendly from ordering to delivery. The delivery service is frequently commended for being prompt, fast, and on time, with many appreciating the clear communication and helpful drivers. However, some customers experienced issues with delivery, including conflicting information, unexpected early arrivals, or items being left in inconvenient locations. A few other people also felt that the order process could be problematic, with some receiving incorrect products or experiencing long delays and a lack of updates.

What people talk about most

Product

People report positive experiences with product quality, often highlighting items like desks, chairs, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Quality

Users describe positive interactions with quality, frequently highlighting products as high quality, strong,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Service

Customers consistently note positive experiences with service, praising the amazing and brilliant service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good products, paid for installation which was done professionally with all packaging cleared away. The reason it's 4 stars rather than 5 is the delivery part. Received conflicting emails about the de... See more

Company replied

Rated 5 out of 5 stars

A mistake was made on my part & the help I got in resolving this matter was second to none. From Gerald in customer service to Julie & Warren in finance I could not have had better service than I go... See more

Rated 5 out of 5 stars

Every single time I need to call or email Furniture At Work I am greeted with the friendliest responses. Everyone is super helpful. The main contact I have is with Amber who is honestly one of the mos... See more

Company replied

Rated 5 out of 5 stars

Very good catalogue, easy to order and pay. Delivery was very good, address is awkward for deliveries in a 7 ton van (tight bends on a 1:4 hill, narrow rural road plus heavy rain) so driver telephone... See more

Company replied


Company details

  1. Office Furniture Store

Written by the company

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Written by the company

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(7,939)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

great service, all parts delivered in exellent condition

May 21, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Louisa

Thank you for your feedback — we’re delighted to hear you were happy with the service and that everything arrived in excellent condition.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Arrived really quickly in a study…

Arrived really quickly in a study cardboard box. Easy to assemble and excellent constructio . Ta.

June 1, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Frederick

Thank you for your feedback — we’re delighted to hear your order arrived quickly and was well packaged. It’s great to know you found it easy to assemble and are pleased with the build quality.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Avoid where possible

We are extremely disappointed with the service we’ve received. We still have not received our delivery, and the entire experience has been incredibly frustrating from start to finish.
The delivery company attempted to arrange a delivery after 6pm to a business address, which is completely unreasonable. Since then, we’ve had to continually chase Furniture At Work for updates, with no proactive communication whatsoever. Our calls have not been returned, and emails have gone completely unanswered.
After getting nowhere, we asked to cancel the order due to the lack of service and communication—only to be told we would be charged a cancellation fee. This is unacceptable given the circumstances and the failure to deliver the service we paid for.
Very poor customer service, no communication, and a stressful experience overall. I would not recommend

June 3, 2026
Unprompted review
Furniture At Work® logo

Reply from Furniture At Work®

Hi Bethany

Thank you for your feedback — we’re very sorry to hear about your experience and fully understand how frustrating this situation has been. The issues you’ve raised regarding delivery timing, lack of communication, and the difficulty in resolving your concerns are not acceptable and do not reflect the level of service we aim to provide.
We also appreciate your comments regarding the cancellation request and understand why this has added to your dissatisfaction.
We will investigate this matter as a priority and contact you directly to review what has happened and work towards a fair resolution as quickly as possible.

Rated 5 out of 5 stars

excellent service

excellent service
very pleased customer

May 20, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Amanda

Thank you for your kind feedback — we’re delighted to hear you received excellent service and that you’re very pleased with your experience.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Good service

Good service

May 28, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Mark

Thank you for your feedback — we’re pleased to hear you were happy with the service.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 1 out of 5 stars

Send me wrong trays

Send me wrong trays , the wheels are not fitting .

May 27, 2026
Furniture At Work® logo

Reply from Furniture At Work®

Hi Wahid

Thank you for your feedback — we’re very sorry to hear that you received the wrong trays and that the wheels are not fitting correctly. This is not the level of quality and accuracy we aim to provide.
We will investigate this as a matter of priority and contact you directly to resolve the issue as quickly as possible.

Rated 5 out of 5 stars
Furniture At Work® logo

Reply from Furniture At Work®

Hi John

Thank you for your feedback — we’re pleased to hear you found the ordering and delivery process straightforward.
If you need anything else, you can browse our full range at www.furniture-work.co.uk or contact our sales team on 0204 506 2169 — we’re always happy to help.

Rated 5 out of 5 stars

Tables

The tables are of good quality and came well packaged and delivered within 5 working days.

May 27, 2026
Rated 1 out of 5 stars

Slow customer service & bad product

Ordered a desk divider and it came with no screws or anything to install it. Emailed them straight away & let them know. No response. Emailed them a day later. No response. I had to order elsewhere & when I called to start the return process, the lady tried to convince me to wait for parts - like I was putting faith in them being reliable! I went elsewhere and I am £40+ down. Go on Amazon and order there. Much better

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great professional installer, smooth service

I’d just like to thank the logistics team for our recent order, particularly the installer of our desks for a smooth delivery process.

Please could you pass on to the relevant people how the installers professional attitude and approachable manner made the delivery go smoothly. Working in a busy GP surgery can pose challenges but thanks to the installer things went quick and flawless, this supported us on what was quite a busy day for the team and we were unable to pass on our thanks on the day due to this.

May 15, 2026
Unprompted review

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