disgusting took 6 months to get a refund tried every day asking for my money back every day Calling them same person talking on the phone changing there name disgusting! DO NOT BUY FROM THEM THEY MUG... See more
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See what reviewers are saying
We ordered a crushed velvet bed from furniture4home. Was unsure about a few things so contacted customer service who were very helpful and very knowledgable on all aspects of there products. Bed de... See more
5 star excellence all round! We ordered garden furniture. It was delivered within a week of ordering where everywhere else we went was either out of stock or you had to wait weeks for it to be deliver... See more
Ordered a Chesterfield divan bed a couple of weeks ago for our recently refurbished bedroom. Order came last Friday, my husband and son managed to set it up without any issues and it looks fantastic i... See more
Company details
Information provided by various external sources
We are a bed and mattress manufacturer that sells direct to the public. We offer unbeatable prices, excellent customer support, huge bed range and fast and free delivery,
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Very quick delivery and friendly…
Very quick delivery and friendly delivery man. Product is very nice and good value
We are delighted with our bed
We are delighted with our bed! Ordering was straightforward; delivery prompt (with a helpful driver) and great value for money. Thank you!
Very good divan bed for the price
Very good divan bed for the price. The headboard wasn't of great quality but it was free. Overall pleased with my purchase and would recommend
Wrong headboard & bad customer service
Our bed was delivered with the wrong headboard, a completely different colour and material to our bed. I have been in contact with several different people from furniture 4 home, each time I am told that I will be contacted with a swap date. It has been 6 weeks since we received our bed and we still have the wrong headboard. Very disappointed in the customer service. Do not waste your money.

Reply from Furniture4home
very good bed for the price
very good bed for the price. delivered on time good company to deal with
Spend your money else where! This company do not care.
Please Avoid! Poor customer service (pretty sure they lie as looking at reviews, the couriers always manage to break down or damage the item making it undeliverable!). Our Bed never turned up.
Placed order 2 weeks before Christmas as the website said ‘guaranteed’ Christmas delivery. Then got told the bed was damaged by forklift by the courier (we actually spoke to the courier who said this was a LIE!) Then got an email advising they would send another bed out and hire a van themselves. Got our 3 hour slot - bed didn’t turn up. Also, I was the one contacting F4H for updates as they NEVER contacted me to update me on the situation after waiting 7 hours in total for the bed.
Looking at some of the bad reviews they seem to ‘fight back’ with their customers, which is ridiculous. I can’t believe a company can take circa £500 from you and the customer service you get is that poor!! Sarah in particular wasn’t helpful - said she’d come back to me and never did, hence the 7 hour wait! Have asked for a refund.
You literally couldn’t write this stuff! Looking to escalate this to any ombudsman or watchdog.

Reply from Furniture4home
Quick delivery
Quick delivery, quality bed as described really comfy mattress - would recommend
Really happy with the bed I purchased
Really happy with the bed I purchased. Quick and painless delivery. It’s a yes from me!
Superb customer service
Superb customer service - speedy delivery and quality product
Excellent service from delivery driver
Excellent service from delivery driver. Quick and easy, came within 3 days or ordering. Fantastic.
Great bed
Great bed, great price, great customer service, great delivery guys
Bought this for my teenage daughters…
Bought this for my teenage daughters bedroom, very stylish easy to assemble. It came a lot quicker than anticipated. Well worth the money, would buy again
Great value bed and mattress delivered…
Great value bed and mattress delivered on time. It is very comfortable and as described. There were lots of options of fabric and drawers to choose from and we were able to find one that suited our needs perfectly.
Very disappointing, Can’t Be Trusted
Very disappointing, ordered a single divan bed, from the start it went wrong, had to chase them for delivery, then when it arrived the drawer front had a stain on it, emailed them pictures to show the problem, they said that they would send another, then disaster sent a tracking number but it never arrived, e mailed again, apologised and sent out another tracking number, this time it supposedly got damaged and was returned to base, chased yet again another tracking g number but still never arrived, so called and spoke to Adam he promised to sort it out you guessed it another number but this hasn’t arrived either, now they don’t even return my calls, What a waste of time this company is all I wanted was the damaged item replaced, WOULD NOT RECOMMEND THEM AS THEY CANT BE TRUSED!!!!

Reply from Furniture4home
Highly recommended
I am always dubious about buying large items online, but furniture4home excelled my expectations. Speed of delivery was exceptional. I had a small issue with the bed that I bought, which was resolved immediately with no quibbles. Communications were answered straight away (both phone and email). Staff were polite and helpful. Great job!
Very poor delivery time.
Waited 3 weeks for bed to arrive. 2 of the beds had been broken whilst being put onto the van. Very disappointed on how slow delivery was but the delivery person was very helpful and friendly. Bed headboard was also not in perfect condition. I wouldn’t order from here again as felt very let down.
Perfect bed and great customer service
Delighted customer
Ordered a crushed velvet bed with orthopedic mattress in a beautiful blue colour. Fast, efficient and exceptionally pleasant delivery service. I would have no hesitation in recommending Furniture4home. Delighted with our purchase.
I placed a order for kingsize bed with…
I placed a order for kingsize bed with mattress ordered on saturday and it arrived to me in Cumbria by tuesday, very friendly delivery driver and bed is very comfortable and looks brilliant.
Would highly recommend furniture4home.
Derran.
Crushed velvet bed with orthopaedic…
Crushed velvet bed with orthopaedic mattress ordered. Delivery on time and polite driver. Teenage daughter delighted with bed and it looks very stylish
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