Furniture4home Reviews 

351
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

disgusting took 6 months to get a refund tried every day asking for my money back every day Calling them same person talking on the phone changing there name disgusting! DO NOT BUY FROM THEM THEY MUG... See more

Rated 5 out of 5 stars

We ordered a crushed velvet bed from furniture4home. Was unsure about a few things so contacted customer service who were very helpful and very knowledgable on all aspects of there products. Bed de... See more

Rated 5 out of 5 stars

5 star excellence all round! We ordered garden furniture. It was delivered within a week of ordering where everywhere else we went was either out of stock or you had to wait weeks for it to be deliver... See more

Rated 5 out of 5 stars

Ordered a Chesterfield divan bed a couple of weeks ago for our recently refurbished bedroom. Order came last Friday, my husband and son managed to set it up without any issues and it looks fantastic i... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

We are a bed and mattress manufacturer that sells direct to the public. We offer unbeatable prices, excellent customer support, huge bed range and fast and free delivery,


Contact info

3.8

Great

TrustScore 4 out of 5

351 reviews

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3.8

All reviews

(351)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong headboard & bad customer service

Our bed was delivered with the wrong headboard, a completely different colour and material to our bed. I have been in contact with several different people from furniture 4 home, each time I am told that I will be contacted with a swap date. It has been 6 weeks since we received our bed and we still have the wrong headboard. Very disappointed in the customer service. Do not waste your money.

January 14, 2020
Furniture4home logo

Reply from Furniture4home

Hi Liz

I am very sorry that it took a long time to deliver the correct headboard. But I can see that this has been delivered. We have since changed couriers company's

Regards

Steve Customer Services Manager

Rated 1 out of 5 stars

Spend your money else where! This company do not care.

Please Avoid! Poor customer service (pretty sure they lie as looking at reviews, the couriers always manage to break down or damage the item making it undeliverable!). Our Bed never turned up.

Placed order 2 weeks before Christmas as the website said ‘guaranteed’ Christmas delivery. Then got told the bed was damaged by forklift by the courier (we actually spoke to the courier who said this was a LIE!) Then got an email advising they would send another bed out and hire a van themselves. Got our 3 hour slot - bed didn’t turn up. Also, I was the one contacting F4H for updates as they NEVER contacted me to update me on the situation after waiting 7 hours in total for the bed.

Looking at some of the bad reviews they seem to ‘fight back’ with their customers, which is ridiculous. I can’t believe a company can take circa £500 from you and the customer service you get is that poor!! Sarah in particular wasn’t helpful - said she’d come back to me and never did, hence the 7 hour wait! Have asked for a refund.

You literally couldn’t write this stuff! Looking to escalate this to any ombudsman or watchdog.

December 21, 2019
Unprompted review
Furniture4home logo

Reply from Furniture4home

Hi Hollie

I am very sorry to hear of these issues. Could you kindly contact me on support@furniture4home.co.uk

I would like to look into these issues and address them for you.

Regards

Steve
Customer Services Manager

Rated 1 out of 5 stars

Very disappointing, Can’t Be Trusted

Very disappointing, ordered a single divan bed, from the start it went wrong, had to chase them for delivery, then when it arrived the drawer front had a stain on it, emailed them pictures to show the problem, they said that they would send another, then disaster sent a tracking number but it never arrived, e mailed again, apologised and sent out another tracking number, this time it supposedly got damaged and was returned to base, chased yet again another tracking g number but still never arrived, so called and spoke to Adam he promised to sort it out you guessed it another number but this hasn’t arrived either, now they don’t even return my calls, What a waste of time this company is all I wanted was the damaged item replaced, WOULD NOT RECOMMEND THEM AS THEY CANT BE TRUSED!!!!

December 18, 2019
Furniture4home logo

Reply from Furniture4home

Hi Paul

I can see from the tracking information that the drawer has been delivered by Parcelforce. If you have any further issues please do not hesitate to contact us.

Regards

Steve
Customer Services Manager

Rated 5 out of 5 stars

Highly recommended

I am always dubious about buying large items online, but furniture4home excelled my expectations. Speed of delivery was exceptional. I had a small issue with the bed that I bought, which was resolved immediately with no quibbles. Communications were answered straight away (both phone and email). Staff were polite and helpful. Great job!

November 18, 2019
Unprompted review
Rated 2 out of 5 stars

Very poor delivery time.

Waited 3 weeks for bed to arrive. 2 of the beds had been broken whilst being put onto the van. Very disappointed on how slow delivery was but the delivery person was very helpful and friendly. Bed headboard was also not in perfect condition. I wouldn’t order from here again as felt very let down.

November 14, 2019
Rated 5 out of 5 stars

Delighted customer

Ordered a crushed velvet bed with orthopedic mattress in a beautiful blue colour. Fast, efficient and exceptionally pleasant delivery service. I would have no hesitation in recommending Furniture4home. Delighted with our purchase.

October 16, 2019
Unprompted review
Rated 5 out of 5 stars

I placed a order for kingsize bed with…

I placed a order for kingsize bed with mattress ordered on saturday and it arrived to me in Cumbria by tuesday, very friendly delivery driver and bed is very comfortable and looks brilliant.
Would highly recommend furniture4home.

Derran.

October 16, 2019
Unprompted review

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