Furniture4home Reviews 

351
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

disgusting took 6 months to get a refund tried every day asking for my money back every day Calling them same person talking on the phone changing there name disgusting! DO NOT BUY FROM THEM THEY MUG... See more

Rated 5 out of 5 stars

We ordered a crushed velvet bed from furniture4home. Was unsure about a few things so contacted customer service who were very helpful and very knowledgable on all aspects of there products. Bed de... See more

Rated 5 out of 5 stars

5 star excellence all round! We ordered garden furniture. It was delivered within a week of ordering where everywhere else we went was either out of stock or you had to wait weeks for it to be deliver... See more

Rated 5 out of 5 stars

Ordered a Chesterfield divan bed a couple of weeks ago for our recently refurbished bedroom. Order came last Friday, my husband and son managed to set it up without any issues and it looks fantastic i... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

We are a bed and mattress manufacturer that sells direct to the public. We offer unbeatable prices, excellent customer support, huge bed range and fast and free delivery,


Contact info

3.8

Great

TrustScore 4 out of 5

351 reviews

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3.8

All reviews

(351)

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Rated 5 out of 5 stars

Fantastic comfortable bed

Received my bed in very quick time , I’m really happy with my bed it came very well packaged, it looks lovely I got the pocket sprung mattress has a have a bad back it’s so comfortable and my back has started to feel better already , very good price

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

So impressed with the customer service

So impressed with the customer service, efficiency of delivery and the bed is superb! We bought a Lisbon grey divan bed set for our daughter. Aesthetically it looks great and the mattress is very comfortable. The drawers are sturdy. Great value for money and would not hesitate to recommend to others.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Love the bed

Bed came within the stated time, delivery driver was very friendly and helpful. Bed is lovely and excellent value for money. It was also very easy to put together. Will be buying from this company again and would definitely recommend.

June 30, 2020
Unprompted review
Rated 4 out of 5 stars

Ordered a bed as a present

Ordered a bed as a present for my parents and great service. Bed arrived earlier than expected and very lovely material. Headboard could be a bit sturdier and the screws for the headboard when fastened will keep turning even though it won’t tighten any more. One drawer is also hitting the top of the frame every time it’s closed but overall satisfied with the bed for the price.

June 30, 2020
Unprompted review
Rated 1 out of 5 stars

Beware!!!!!

Beware!!!!!! We ordered a double divan bed frame and head board from this company after reading their reviews, which were mainly good, don't believe everything you read!!!!!! It said it would take 5 days to make, sure enough after days we got an email to say it was ready and had been picked up by carriers at this point we sold our existing bed and so just used the mattress on the floor, for 2 over 70 year old s not the easiest thing but we knew we could manage for a couple of days, a week went by, no bed so we contacted them and was told they would contact courier s, and they would get back to us, they never did, another week went by we rang and messaged them explaining the situation we were in and our ages, they kept stringing us along another week went by, we messaged them they got back to us and said it would be another week,!!!!! We immediately cancelled the order and demanded our money back, today 4 weeks since we ordered, our money was returned, disgusting customer care,!!!!! By the way the day we cancelled we went to a local shop and they delivered that afternoon,

June 24, 2020
Furniture4home logo

Reply from Furniture4home

Hi Sue

I am sorry that we were not able to deliver your order as quickly as you expected. Unfortunately your post code can take 2-4 weeks as stated on our website. But we cancelled your order and issued a full refund as per your request

Kind Regards

Steve
Customer Services Manager

Rated 1 out of 5 stars

AVOID buying from this company

AVOID buying from this company. A few days before my bed was due to arrive and after they had emailed to say it was dispatched, they inform me their couriers are not delivering our area. We live in a busy town, in Kent (one of the home counties!) After informing them that I am pregnant and sleeping on a mattress on the floor due to them telling us our new bed was on the way and us selling the old one to make room, they said we could organise our own courier, but they would not cover the cost?! We then got a refund which is taking 5 days to process, regardless of the fact when you purchase the item from them they take the money immediately. So we now cannot even order a new bed until the funds are back in our account. Rubbish company who care very little about their customers.

The company also decided to point to a link on their website which says they are not delivering to certain postcodes. This link was uploaded a week after I purchased the item and not there when the original sale was made. Still sleeping on a mattress on the floor whilst we wait for our new bed to arrive. Disgraceful company.

June 18, 2020
Furniture4home logo

Reply from Furniture4home

Hi

I am sorry but we do not deliver to your post code, as mentioned on the link at the very top of our website which we ask customers to click on as it contains up to date information regarding the current situation.

We therefore had no choice but to issue a full refund which we managed to expedite for you via Amazon Payments.

Kind Regards

Steve
Customer Services Manager

Rated 4 out of 5 stars

We ordered our new bed last month

We ordered our new bed last month, it came last week after 3 weeks lead time which was smack on. The bed is beautiful, such good quality and comfortable. Very easy to put together. It would be a 5 star but we feel there should be 4 clips to attach the base rather than 2. Apart from that cant fault it, would highly recommend :)

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with my crushed velvet divan…

Very happy with my crushed velvet divan bed and orthopedic mattress. It's the most comfortable bed I've ever slept on. I was a bit skeptical because good beds are not cheap and usually a decent mattress would cost a bomb. After doing my research I decided to order from this company as my budget was no more than £400 and the beds looked nice and strong. Wow I was very surprised when my bed and mattress turned up. The quality is good, exactly as described, nice headboard, good sliders, well made and packaged great for transit. The courier was polite and friendly, received my bed in time with no problems. I must say the mattress I chose was excellent quality, firm for my back, pocket sprung as not keen on memory. Highly recommend ordering from this company, great prices, amazing value and quality with good customer service. Very very happy, best nights sleep I've had for a long time!

June 8, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely.....

Ordered a Chesterfield divan bed a couple of weeks ago for our recently refurbished bedroom. Order came last Friday, my husband and son managed to set it up without any issues and it looks fantastic in our newly done up room. Service was generally faultless got a quick a reply when I emailed in asking in about possibly getting different set of bed feet. All in all I was very pleased with both product and service.

May 13, 2020
Unprompted review
Rated 3 out of 5 stars

Disappointed.

Purchased a king size faux leather divan bed for a spare room. Before purchasing I enquired about having Glides rather than Castors. No problem I was told and a note was added to my purchase order. The bed arrived in about 7 working days but with NO glides. I had to purchased a set off Amazon.
The bed is cheaply made and came with no instructions. The Plastic clips that to hold the 2 halves of the divan are useless. I ended up screwing the 2 halves together. I had to adjust (lower) the rails on one of the draws to stop staples ripping the leather on the drawer. Also where the 2 halves meet, on one side, one was 5mm higher than the other.
I paid £250, but probably worth £150-£200.
On a positive note, the delivery driver was pleasant.

May 11, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Quick and fast process to get you're product. Great and effective customer service as well as great prices. Will definitely use in the future and absolutely recommending.

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

I don’t usually write reviews but it…

I don’t usually write reviews but it was the least I could do. We needed a new bed and mattress as my wife was recovering from the Coronavirus and we needed something very comfortable for her as we are both in our 70’s. I called the number and asked them for their advice and see what mattress would suit us. The mattress they recommended was out of our budget, but the gentlemen I spoke to put me on hold whilst he spoke to his manager. He then came back and told me they would upgrade the mattress for me free of charge from the basic one I was planning on buying. I nearly cried as I was not expecting this generosity at this very tough time

The whole thing got delivered within 7 days and we are more than happy with the product and service. God bless you!

April 30, 2020
Unprompted review
Rated 3 out of 5 stars

Poor Delivery

No issues with the bed but the delivery was not very impressive. Lone driver who had to request my husband’s help to get it out of the van and then would not assist my husband in getting it upstairs. Normally this wouldn’t have been an issue but my husband is off work sick after suffering from a stroke. Please give more consideration to the delivery side

March 12, 2020
Unprompted review

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