Ordered two cabinets in July, expected 8 weeks for delivery - chased after 10 weeks - multiple calls, emails, Facebook messages and no reply at all. Eventually had to go via my bank to get the money b... See more
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I ordered the Manilla Cabinet and I couldn't be happier. It's a real statement piece and it was already assembled! I just had to screw the legs in and it was ready. It's a very solid real wood cabinet... See more
Company replied
We don’t usually leave reviews as we don’t order much online, but after moving to a new office, this is our third purchase and delivery from Jackson. It’s well worth accepting the invite to leave a re... See more
I had a really positive experience with Jackson’s. I only couldn’t give 5 stars as the delivery was a few days longer than advertised, but that being said as soon as I contacted them, they kept me inf... See more
Company replied
Company details
Written by the company
From nature to living spaces, our artisans apply their skills to craft distinctive and sustainable solid wood furniture, from the design phase to the final delivery.
Contact info
Northamtpon, United Kingdom
- +441604969297
- support@furniturebyjackson.co.uk
- furniturebyjackson.co.uk
2.9
Average
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Company will keep you updated if there are delays in delivery
Delay on order but Jackson furniture have since apologised for delay and explained the reason. Looking forward to receiving order and happy that I have been kept informed by them.
January 6, 2025
Reply from Furniture by Jackson
Hi Mr. George,
We sent you an email yesterday informing you that your bedside tables will be in stock and dispatched on the 19th. In that message, we asked if you would like to wait or prefer a full refund. You agreed to wait based on your reply.
If you change your mind and no longer wish to wait, please email us, and we will issue a full refund immediately. We apologise for any inconvenience this delay may have caused.
Regards,
Furniture by Jackson
The leather club chairs are…
The leather club chairs are great. Exactly what we hoped for (bought on line, so not seen). The online process was fine and straightforward, particularly given it was over Christmas/New Year. Delivery was within the two weeks. The only issue was delivery. Nothing too serious. The date they were due to be pickup was given with a promise that the delivery date would be confirmed when picked up. That didn't happen, no delivery date by either email or text. The next day (I didn't expect next day delivery) while in a meeting a message was left by the driver saying outside the house (my wife was at home but obviously didn't hear him!).and would wait 5 mins. Foulgers delivered next day with no issue once I called the office in the afternoon and made arrangements, so all okay. The chats were very well packaged. All in all we are very happy 😁.
January 6, 2025
Reply from Furniture by Jackson
Hi Mr. Gerard,
Thank you for your feedback, and we apologise for the delivery issue. Truth be told, the busy period has been a bit challenging, but we’re glad we managed to deliver within the estimated time. We're even happier that you’re pleased with the Leather Club Chairs.
Thank you once again for your purchase and your cooperation regarding the delivery.
With gratitude,
Furniture by Jackson
Not delivered on time..sent delivery…
Not delivered on time..sent delivery date but no thing has arrived as of yet. Offered %7 refund for compensation that has not come through, said out for delivery then emailed to say back in stock and to choose new delivery date. Very poor service and communication
January 3, 2025
Reply from Furniture by Jackson
Dear Cat,
We sincerely apologise for the delay in sending your order. I can see that your order has now been delivered, and a 7% partial refund has also been issued to you.
Thank you for trusting us with your purchase—we truly appreciate your support. We hope to serve you better in the future!
With gratitude,
Furniture by Jackson
Amazing company, great customer service and my product was amazing quality
I had a great experience with furniture by Jackson.
Great customer service and super quick delivery.
I would 100% order from them again.
I bought a beautiful wooden stool with a cushion seat. The product is amazing quality and I am very very happy with my purchase!
December 23, 2024
Reply from Furniture by Jackson
Hi Samantha,
Thank you for your feedback and for trusting us with your purchase. We hope you enjoy your stool for many years to come. If you have any questions post-purchase, please don’t hesitate to email us.
With gratitude,
Furniture by Jackson
Product was great and deliver of the…
Product was great and delivery of the items were very good on time and arrived when stated. Product was expensive but great quality.
December 9, 2024
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase. With gratitude, FURNITURE BY JACKSON
Bought a couple of items from the…
Bought a couple of items from the Camille range. Competitive pricing, good communication, delivered as promised in good condition.
December 2, 2024
Unprompted review
Reply from Furniture by Jackson
Hi Roxie. Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase. With gratitude, FURNITURE BY JACKSON
The chairs are beautiful and perfectly…
The chairs are beautiful and perfectly wrapped to protect the leather. Very happy with them.
November 2, 2024
Reply from Furniture by Jackson
Thank you so much for your feedback; it means a lot to us. We hope you enjoy using your Vintage Leather Armchairs for many years to come. With gratitude, FURNITURE BY JACKSON.
Great communication prior to purchase-…
Great communication prior to purchase- very quick delivery time and I am delighted with the Console Table.
November 5, 2024
Reply from Furniture by Jackson
Thank you so much for your feedback; it means a lot to us. We hope you enjoy using your console table for many years to come. With gratitude, FURNITURE BY JACKSON.
Great customer service
I had a really positive experience with Jackson’s. I only couldn’t give 5 stars as the delivery was a few days longer than advertised, but that being said as soon as I contacted them, they kept me informed of my order and any other questions I had. Their customer service is very good, Virgil answered everything very promptly and it felt like dealing with a family business rather than a multiple. I had to send one of the items back as it didn’t work in my space but the process was very seamless. Would definitely recommend!
October 24, 2024
Unprompted review
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase. With gratitude, FURNITURE BY JACKSON
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase. With gratitude, FURNITURE BY JACKSON
The chair was made exactly to…
The chair was made exactly to measurements, and the finish is excellent. Furniture by Jackson was recommended by a colleague who had great service with a made to measure bench. reasonable pricing and a good delivery schedule
October 24, 2024
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase. With gratitude, FURNITURE BY JACKSON
Highly recommend this company
Highly recommend this company. Their communication from pre purchase to delivery was faultless. The item arrived the day after order, packages well and best still I am thrilled with the items. Will definitely buy from them again.
October 21, 2024
Reply from Furniture by Jackson
Thank you so much for your feedback; it means a lot to us. We hope you enjoy using your chest of drawers for many years to come. With gratitude, FURNITURE BY JACKSON.
Good quality furniture at a reasonable…
Good quality furniture at a reasonable price. Quick delivery. Highly recommended.
October 2, 2024
Reply from Furniture by Jackson
Thank you so much for your feedback; it means a lot to us. We hope you enjoy using your buffalo leather and mango wood bench for many years to come. With gratitude, Furniture by Jackson.
Great on time and service with a smile!
September 18, 2024
Reply from Furniture by Jackson
Thank you so much for your feedback. We hope you enjoy your Camille Chest and Bedside Tables for many years to come.
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase.
London Console Table
I ordered a console table. Amazing quality. Easy to assemble. The delivery took a couple of days longer than expected but I was kept up to date by the customer service team. Thank you.
August 6, 2024
Unprompted review
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase. With gratitude, FURNITURE BY JACKSON
Pleased with purchase
Had a small issue, which was quickly sorted .
Excellent customer service,
Highly recommend
July 4, 2024
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase.
I'm in love with my dresser
I'm in love with my dresser. I wanted a smaller dresser to save some space. (I'm a minimalist) and this dresser is 10/10. I love the chestnut color, the smell of the wood and it's very sturdy. If you are curious to know the length and width of the inside of the drawers, the two top drawers are Length:10 inches/ Width 10 inches. The three main drawers are, Length: 10 inches and width 24 inches. If you fold your clothes using the Marie Kondo method, you will have more than enough space for your clothes. Lastly the customer service was 10/10, I would like to thank Virgil for his outstanding customer service and great communication. The shipping was fast to the United States. Thank you, Furniture by Jackson, for the beautiful addition to my home.
July 8, 2024
Unprompted review
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase.
The bedside table is lovely
The bedside table is lovely! It arrived on time, well packaged. Very easy purchase. Recommend.
June 6, 2024
Unprompted review
Reply from Furniture by Jackson
Thank you for your feedback. We truly appreciate your business and for trusting us with your purchase.
Quality product at a good price
Quality product at a good price.
Efficient and informative service by the customer support team.
Delivery ahead of schedule, would recommend buying from this company.
May 16, 2024
Unprompted review
Reply from Furniture by Jackson
Hi Mr Roy Martin,
Thank you for your feedback and for trusting us with your purchase. I hope you enjoy your new cabinet for many years to come.
With gratitude,
Furniture by Jackson
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