Ordered two cabinets in July, expected 8 weeks for delivery - chased after 10 weeks - multiple calls, emails, Facebook messages and no reply at all. Eventually had to go via my bank to get the money b... See more
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I ordered the Manilla Cabinet and I couldn't be happier. It's a real statement piece and it was already assembled! I just had to screw the legs in and it was ready. It's a very solid real wood cabinet... See more
Company replied
We don’t usually leave reviews as we don’t order much online, but after moving to a new office, this is our third purchase and delivery from Jackson. It’s well worth accepting the invite to leave a re... See more
I had a really positive experience with Jackson’s. I only couldn’t give 5 stars as the delivery was a few days longer than advertised, but that being said as soon as I contacted them, they kept me inf... See more
Company replied
Company details
Written by the company
From nature to living spaces, our artisans apply their skills to craft distinctive and sustainable solid wood furniture, from the design phase to the final delivery.
Contact info
Northamtpon, United Kingdom
- +441604969297
- support@furniturebyjackson.co.uk
- furniturebyjackson.co.uk
2.9
Average
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I very rarely buy anything on line
I very rarely buy anything on line, especially furniture. The fact that Jackson offers return for free or minimum payment is such a good policy.
So I took a chance and bought the London TV unit. It was ordered on the Friday and I received it on the Monday. I was blown away by the delivery efficiency and the unit is fantastic. Thank you
April 29, 2024
Unprompted review
Reply from Furniture by Jackson
Hi Sandra,
Thank you for your feedback and for trusting us with your purchase. I hope you enjoy your new TV Unit for many years to come.
With gratitude,
Furniture by Jackson
Reply from Furniture by Jackson
Hi Sarah,
Thank you for your feedback and for trusting us with your purchase. I hope you enjoy your new TV Stand many years to come.
With gratitude,
Furniture by Jackson
top marks from me
Communication from start to finish was great - I was kept updated which is so reassuring.
Very pleased with my chest of drawers.
It's a beautiful piece of furniture and looks lovely in my room.
April 15, 2024
Reply from Furniture by Jackson
Thank you for your review! We appreciate your feedback.
Great product and quick delivery
Great product and quick delivery. They answered the many questions we had before purchase. I recommend it.
April 8, 2024
Reply from Furniture by Jackson
Thank you for your review! We appreciate your feedback.
Item was perfect arrived quickly and is…
Item was perfect arrived quickly and is of a very high quality
August 10, 2023
Unprompted review
Reply from Furniture by Jackson
Thank you for your review! We appreciate your feedback.
Really like my new chest of drawers
Really like my new chest of drawers! Beautiful chestnut stain, spacious drawers, great quality wood. Packaging was good, assembly was easy with clear instructions.
April 3, 2023
Reply from Furniture by Jackson
Thank you for your review! We appreciate your feedback.
Fantastic Throughout
Fantastic service throughout and a lovely well made product too. All in all a great experience dealing with this company.
March 26, 2023
Reply from Furniture by Jackson
Thank you for your review! We appreciate your feedback.
Overall I am pleased with the product…
Overall I am pleased with the product as it appears to be well designed and built. Assembly was straightforward. Delivery was very quick was kept informed all the time via email. Overall a great company to deal with would use them again in the future
Thank you William
March 18, 2023
Unprompted review
Reply from Furniture by Jackson
Thank you for your review! We appreciate your feedback.
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