Received the package extremely well packed and protected. The shoe rack cupboard and drawers took me a long time to assemble as I was very careful and the diagram detail is rather small. Finished pr... See more
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Review summary
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REMARCABLE COMUNICATION, adjusted my order in literally 2 seconds . The MARSHMELLOW sofa Is OUT OF THIS WORLD!!!! Thank you for ver so much. Apart from the delivery riders that said they could not bri... See more
I baught the Carla oak effect unit, when it arrived one corner was damaged. I emailed customer services who said they would send another top for the unit. When it arrived it Wes the wrong part, so I... See more
Ordered a unit that has two wardrobes and cupboards over the bed. Had a few issues adjusting the doors but was able to speak with Muddasir who was absolutely brilliant. In no time with his advice an... See more
Company details
Written by the company
Furniture Factor has grown in to a masive online furniture retailer from a small family run furniture shop that opened its doors in march 2002. Suppliers of bedroom furniture, lounge furniture and office furniture. furniturefactor.co.uk hold a huge range of furniture in the UK ready for quick delivery nationwide. We specialise in wardrobes, display cabinets and sideboards, White and Black gloss sideboards which are ready for immediate dispatch. Huge range of large Sliding Wardrobes and display cabinets also in stock.
Contact info
195 Gwendolen Rd, LE5 5FN, Leicester, United Kingdom
- 01162730005
- sales@furniturefactor.co.uk
- furniturefactor.co.uk
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 2 weeks
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Great products and processed quickly
My order was processed quickly with good and helpful communication. The products are sturdy and were just what I needed for my storage chaos and as described/seen on website. Delivery was great too! I would definitely use this company again
September 3, 2025
I received updates with emails..all…
I received updates with emails..all went to plan.Thankyou
September 2, 2025
Instructions were very clear
Instructions were very clear and all pieces provided. Slightly lower in height than expected, but that was obviously my measuring.
September 4, 2025
Very disappointed
This wardrobe was exactly what we wanted. But nowhere in sales blurb is there anything about self assembly which is not a job for the average diy man definitely needs two capable men.
Would not have ordered had I realised. Just unfortunate that it is just the right size, or it would have been returned.
September 1, 2025
Customer service(email) is amazing.
Customer service(email) is amazing.
August 19, 2025
Unprompted review
Excellent customer service
I can only say a Big Thank You to the whole team, and a massive Well Done to the customer service, especially to Muddasir.
I had a issue with my delivery last week and Muddasir was the person who resolved it with excellent communication throughout.
He kept me updated 24/7 and made sure everything goes smoothly. He took a very good care of me and my item, arranging the perfect timing for both sides, me and the delivery company.
I am very grateful for everything Muddasir did for me, showing me respect, transparency, honesty and a fast solution to my issue in a very professional manner.
Thank you once again for the outstanding service!
August 11, 2025
Unprompted review
Fantastic service and beautiful furniture!
Our experience with this furniture company was very good.
We contacted them to request to hold our delivery back while we were on holiday and they happily agreed and delivered it all when we were home. Customer service was excellent, delivery service was excellent.
All the furniture was very well packed and protected and of lovely quality.
We are very happy with the whole experience and would definitely use Furniture Factor again!
August 5, 2025
The shoe cabinet has been needed for a…
The shoe cabinet has been needed for a long time and it looks great in our hallway
August 6, 2025
Reply from Furniture Factor
Dear Customer,
Thank you for your kind words. We’re delighted to hear the shoe cabinet looks great in your hallway and is serving its purpose well. We always aim to provide furniture that’s both practical and stylish, so it’s lovely to know it’s made a difference for you.
Kind regards,
Furniture Factor
Great service from a company I hadn't…
Great service from a company I hadn't used before. Package arrived quickly and the delivery went smoothly. Kept up to date by tracking info. Would have been 5 stars but the cupboard doesn't hold 30 pairs of shoes, can only fit 21 (size 5) but still a great unit.
August 5, 2025
Reply from Furniture Factor
ear Carol,
Thank you for your feedback and for giving us the chance to serve you. We’re pleased to hear that delivery went smoothly and that you’re happy with the unit overall.
The shoe capacity shown is always an approximate figure, as it can vary depending on shoe type and size. We’re glad to know the cupboard is still working well for your needs, and we appreciate your honest comments.
Kind regards,
Furniture Factor
One of the worst shopping experiences
Promised delivery in 2–5 days turned into a two-week ordeal. The courier was 2 days late (tracking number showed 5.08.2025) and even their own depot had no idea where the parcel was. When it finally arrived (7.08.2025), the shoe cabinet had a broken main part, and all components were unlabelled. Small parts (screws, hinges, dowels) were thrown together in one bag – thankfully there weren’t many, otherwise assembly would have been a nightmare despite a clear manual.
Contact with the seller was appalling – phone calls (the same day the parcel arrived, 7/08/2025) led to “email us”. I did this straight after call but emails went unanswered till 11.08.2025, until I threatened legal action. Even after promising to send the replacement, dispatch was delayed, tracking didn’t work, and the courier finally arrived on 14.08.2025– a full week after my complaint problem. Absolutely unacceptable. Never again.
August 1, 2025
Reply from Furniture Factor
Dear Milena,
Thank you for your review. We are sorry to hear you were left disappointed, but we would like to clarify the timeline for accuracy.
Your order was placed on the 1st of August and delivered on the 7th, which is 4 working days and therefore within our stated delivery timeframe of 2–5 working days. You reported a damaged part on the 9th, and we arranged a free replacement, which was delivered to you on the 14th.
Transit damage can occasionally occur due to courier handling, but we replaced the part promptly and at no cost. We always aim to resolve such issues as quickly as possible to ensure customers can enjoy their furniture without delay.
Kind regards,
Furniture Factor
Reply from Furniture Factor
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you are happy with both the product and the fast delivery. At Furniture Factor, we always strive to make the whole process as smooth as possible.
Kind regards,
Furniture Factor
Still waiting for the delivery
Still waiting for the delivery - now delivered thank you.
August 4, 2025
Reply from Furniture Factor
Dear John,
Thank you for your feedback. We would like to clarify that your delivery was originally scheduled much earlier, however this was cancelled at your request and re-booked for a later date. The order has since been delivered successfully.
We always work hard to keep to our delivery schedules and ensure customers are kept updated throughout.
Kind regards,
Furniture Factor
Reply from Furniture Factor
Dear Customer,
Thank you for your feedback. We’re delighted to hear you’re happy with your product.
Kind regards,
Furniture Factor
Very good and fast service
I found this site super easy to order from, communication was good and product arrived within the time frame stated, and very well packed, we haven’t put the wardrobe together yet as it’s not needed quite yet, but it all looks in good order
July 30, 2025
Reply from Furniture Factor
Dear Customer,
Thank you for your kind words. We’re pleased to hear you found ordering simple, communication clear, and your wardrobe well packed and on time. We’re confident you’ll be just as happy once it’s assembled and in use.
Kind regards,
Furniture Factor
Reply from Furniture Factor
⸻
Dear Customer,
Thank you for your feedback. We’re pleased to know you found our team very helpful, as we always strive to provide the best service possible.
Kind regards,
Furniture Factor
Privately arranged delivery driver that…
Privately arranged delivery driver that called before arrival, and everything came easy to assemble
July 31, 2025
Reply from Furniture Factor
Dear Customer,
Thank you for sharing your feedback. We’re pleased to hear the delivery went smoothly and that assembly was straightforward. At Furniture Factor, we always aim to make the whole process as hassle-free as possible.
Kind regards,
Furniture Factor
Good delivery. The man sent me few messages before arriving.
Good delivery. The man brought it to my house. He was very helpful. Good customer service as well.
August 2, 2025
Unprompted review
Reply from Furniture Factor
Dear Concetta,
Thank you for your kind words. We’re glad to hear that our delivery team and customer service left such a positive impression. At Furniture Factor, we believe helpful service is just as important as the furniture itself.
Kind regards,
Furniture Factor
Very quick efficient delivery.
Very quick efficient delivery with notifications at every stage. Delivery man brought it right into the house for us. Thank you.
Happy with cupboard. My vacuum cleaner etc fits in very snuggly.
August 6, 2025
Reply from Furniture Factor
Dear Customer,
Thank you for sharing your experience. We’re pleased to hear that your cupboard is both practical and a perfect fit for your essentials. Our team always works to make delivery as smooth as possible, so it’s great to know this was reflected in your order.
Kind regards,
Furniture Factor
Great little wardrobe
Great little wardrobe, reasonably priced and delivered quickly. Constant email confirmations and delivery notifications.
Would defo use again
July 30, 2025
Reply from Furniture Factor
Dear Customer,
Thank you for your kind feedback. It’s great to hear you’re happy with your new wardrobe and that our delivery updates kept you well informed. We appreciate your support and look forward to serving you again.
Kind regards,
Furniture Factor
Was able to order even though items…
Was able to order even though items were out of stock, company did contact me and ask if I wanted to proceed still, in the end the items were delivered on a new promised date
July 30, 2025
Reply from Furniture Factor
Dear Customer,
Thank you for your review. We appreciate your patience while waiting for your items and we’re pleased that everything was delivered as promised. We always make sure to keep customers updated when stock delays occur, so we’re glad this worked out smoothly in the end.
Kind regards,
Furniture Factor
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